Retail TouchPoints

APRIL 7, 2023

While many retailers use RFID tags to track and manage inventory, RFID solutions often have difficulty pinpointing exactly where a particular item is located in a store, meaning employees have to hunt to find items that are in stock but have been misplaced or overlooked. “AEO

Fulfillment 236

Fulfillment Location Planning Management 236

Retail TouchPoints

AUGUST 2, 2023

The retailer is now offering grocery delivery services to non-Prime members in the U.S. For this first launch phase, the service will be available in Austin, Texas; Boston; Charlotte, N.C.; Most notably, delivery service fees for non-Prime members are $7.95 Prime members will be charged service fees of $3.95 Richmond, Va.;

Checkout 203

Checkout Consumer Shopping Marketing 203

Retail TouchPoints

SEPTEMBER 20, 2021

At the end of the experience, users receive a custom image of their furry friend wearing the costume to share on social media, and they can visit Chewy’s Halloween Shop directly from the platform to purchase one of the costumes they tried on or shop Chewy’s full assortment.

Boutique 324

Boutique Shopping ATS 324

365 Retail

MARCH 19, 2024

Family-owned luxury jeweller, Laings , has unveiled a new TAG Heuer boutique in Edinburgh. This opening marks the second exclusive TAG Heuer outlet in the country, following the inaugural Scotland boutique launched in September 2023 on Buchanan Street.

Boutique 64

Boutique Fashion Location Management 64

Inside Retail

MARCH 20, 2024

In many ways, when you look around, we appear to have normalised or, at the very least, become accustomed to mediocre service interactions. The self-service kiosk is not working. With a half-smile, the receptionist asks for my name, verifies my booking, provides the room key and briefly explains where the room is located.

Payment Services 130

Payment Services Kiosk Supermarket Location 130

Inside Retail

SEPTEMBER 6, 2023

By leveraging its capabilities, Zalora aspires to reshape online shopping paradigms, streamline operations, and set new benchmarks for efficiency and productivity in the industry. Innovation matters “It automates production services, improves search accuracy, and reduces manual efforts, leading to enhanced customer experience.

Customer Experience 130

Customer Experience Management Consumer Shopping 130

Retail TouchPoints

MAY 16, 2024

I’m conscious about everything I buy, and it’s why I shop preloved on Ebay. Coinciding with Recommerce Day on May 21, Ebay will release its fourth annual Recommerce Report showing that consumers are increasingly shopping preloved goods.

Planning 260

Planning Consumer Fashion Shopping 260

Retail TouchPoints

MARCH 30, 2022

2020’s lockdowns forced brands to get creative with their digital presence as well as how they service their customers. Without foot traffic, social platforms saw brands offer delivery (with and without third-party delivery vendors), livestream shopping experiences and more ways to pay online. The primary solution? Convenience.

Social Commerce 312

Social Commerce Payment Services Checkout Shopping 312

Retail TouchPoints

AUGUST 30, 2023

While several retail outlooks predict consumers are looking for deep discounts this year, retailers should strive to offer more than just deep discounts and focus on providing value in other ways to achieve long-term loyalty and keep higher profit margins. Tip 4: Provide better product detail for customer ease.

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Checkout Shipping Customer Experience Point of Sale 239

Inside Retail

NOVEMBER 14, 2022

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. Research by Google, published in the company’s Spring/Summer Shopping Behaviours 2021 study, found 50 per cent of consumers say they now shop both in-store and online.

Kiosk 289

Kiosk Payment Services Promotions Customer Experience 289

Retail TouchPoints

JANUARY 13, 2023

With dwindling discretionary spending, consumers will be increasingly cautious about how their money is being spent and the level of customer service received. Visual search is designed to help people shop the way they’re used to in-store. and is one way for younger customers to shop responsibly.

Returns 280

Returns Consumer Inventory Management Customer Experience 280

Inside Retail

JULY 15, 2021

Sales of sneakers on Ebay Australia have increased by 51 per cent since the launch of the company’s Authenticity Guarantee service in May, where third-party experts verify any Nike, Adidas, New Balance, Converse or Vans sneaker sold for over $150 to ensure shoppers aren’t getting duped by a fake. More than sneakers.

Marketing 244

Marketing Shipping Planning Fashion 244

Inside Retail

JANUARY 19, 2023

Recent years have seen rapidly evolving changes in all areas of consumer behaviour and there is little doubt it will continue in terms of the products and services that people want, who they want them from, and where and when they want to access them. Indeed, some are looking for opportunities to socialise during e-commerce experiences.

Consumer 130

Consumer Shopping Outdoor Fashion 130

Retail Focus

OCTOBER 25, 2023

The journey of retail formats, as we know them, began with specialty stores, where retailers differentiated themselves through elevated service, expansive inventory, and deep local knowledge. This early phase prioritized a personalized shopping experience, setting the foundation for what was to come.

Department Stores 162

Department Stores Store Layout Specialty Store Fulfillment 162

Retail TouchPoints

MAY 31, 2022

This ultra-fast connectivity — when paired with other technologies such as IoT, computer vision or cloud computing — will enable everything from virtually enhanced, personalized in-store shopping to real-time planogram compliance to up-to-the-second SKU-level supply chain tracking. Enhanced, Personalized In-Store Shopping.

Merchant Services 353

Merchant Services Checkout Shrinkage ATS 353

Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 Hootsuite contends that 81 per cent of shoppers research products on Instagram and Facebook, and that shopping is a top priority for 48 per cent of Pinterest users. Meta recently introduced a feature allowing for shopping through DMs.

Social Commerce 264

Social Commerce Beauty and Health Merchant Services Fulfillment 264

Inside Retail

FEBRUARY 14, 2024

Williams’ global flagship store on Sydney’s George Street, which opened at the end of last year, revealing an industry-leading virtual showroom and customer service hub that is redefining the customer journey. Williams’ only new shop, but it is the standard. Here is another place where technology boosts customer service.

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Net Profit Customer Experience Accessories Location 262

Inside Retail

MARCH 29, 2022

Social commerce, or purchasing products and services within social platforms, represented just 4 per cent of the US retail e-commerce market in 2021. Live shopping, or purchasing products during a livestream, was a small part of that. Here’s who we expect to dominate live shopping and social commerce in 2022.

Social Commerce 130

Social Commerce Advertising Checkout Shopping 130

Inside Retail

MARCH 20, 2024

The evolution of once seemingly functional items, such as luggage, shoes and the humble water bottle, into status symbols, has led particular brands to develop cult followings and created opportunities for new products and services that cater to these consumer obsessions. The #airportoutfit has amassed over 690.3 Mitchell added.

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Marketing Consumer Location Promotions 246

Retail TouchPoints

JANUARY 5, 2023

It doesn’t necessarily mean the amount on the price tag. National Retail Federation CEO Matthew Shay put it best, saying “Retailers are providing great products and experiences at the right price levels to help stretch household budgets.”. Retail Dive reported on a Morning Consult survey which revealed that 85% of U.S.

Merchant Services 289

Merchant Services Promotions Consumer Discount Store 289

Retail Focus

APRIL 21, 2023

Through The Handbag Clinic’s in-store restoration services, Fenwick customers can shop with increased confidence and feel empowered to invest in luxury handbags and shoes, knowing there is an after-care programme in place that far exceeds standard warranties. Prices are bespoke and start from £19.95

Clienteling 147

Clienteling Fashion Department Stores Accessories 147

Retail TouchPoints

MARCH 21, 2024

Not only do paying members tend to choose that retailer first , but they also typically shop at the retailer more often and have bigger basket sizes when they do. This trend is currently playing out primarily across the streaming TV services, which also have proliferated in recent years.

Consumer 259

Consumer Shipping Planning ATS 259

Retail TouchPoints

SEPTEMBER 29, 2020

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. Leverage Professional Services. Apply Task and Fraud Management Tools Strategically.

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Checkout Payment Services Management Customer Experience 279

Retail TouchPoints

MARCH 4, 2022

Without question, the pandemic has changed the way consumers shop. On the business side meanwhile, retailers are now expected to deliver services that are not only convenient and safe but also more personalized. To give an example, Google Photos (rightfully) came under fire in 2015 after it tagged two Black people as gorillas.

Consumer 279

Consumer Customer Experience Shopping Marketing 279

Retail TouchPoints

JULY 23, 2021

We have seen new shops, small shops and global fashion brands create or add a stronger online presence to adapt to the changes the pandemic created. . Considering this, the online fashion shopping experience needs to be close to if not better than its offline counterpart. billion online with U.S. retailers in 2020, up 44.0%

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Fashion Advertising Shopping Consumer 264

Inside Retail

SEPTEMBER 10, 2023

To make the most of the upcoming peak trading period, a customer service reboot may be in order. Therefore, the next eight weeks are prime for thought experiments and test-and-learn initiatives that could deliver a blueprint for improved products or services. The retailer is also replacing plastic tags with recycled paper alternatives.

Checkout 147

Checkout Consumer Customer Experience Marketing 147

Retail Focus

NOVEMBER 28, 2022

They adopt digital tools such as in-store augmentation, to provide customers with support about product, if needed, through applications or digital technologies. . Many brands have taken one step further to focus on clienteling services to offer personalized experiences. Engaging the senses.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

MAY 24, 2021

When women’s apparel retailer Chico’s first sought to modernize its retail experience, the goal was to offer customers a more robust, personalized shopping experience and the ability to engage with its associates anywhere, and on any device.

Clienteling 197

Clienteling Boutique Checkout Shopping 197

Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. Innovations have slowed since then, but edge computing will usher in a new wave of personalization and self-service for modern shoppers.

Payment Services 233

Payment Services Inventory Management Checkout Loss Prevention 233

Retail TouchPoints

MARCH 17, 2023

And, some major publishing companies are closing shop on their NFT marketplaces. Consumers buy digital services from Netflix. The NFT bubble subsequently is starting to burst, providing an opportunity for brands to step in and offer value to consumers. If the car owner and mechanic share NFTs after servicing.

Merchant Services 302

Merchant Services Consumer Accessories Advertising 302

Retail TouchPoints

JULY 3, 2020

After years of shaking up every vertical from print media to automotive sales and financial services, digital transformation is finally becoming an imperative on supermarket and retail shelves. Cameras can also help facilitate cashierless shopping — akin to what you’d see in Amazon Go stores.

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ATS Supermarket Promotions Inventory Management 203

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 263

Consumer Loss Prevention Fulfillment Store Layout 263

Inside Retail

JULY 17, 2022

Decathlon’s Data Lab in Singapore is the latest facet of the brand’s pursuit of innovation and part of its efforts to develop new digital services and incubate data projects, in collaboration with partners such as Sport Singapore, research agencies, and schools.

Payment Services 130

Payment Services Kiosk Checkout Fulfillment 130

Inside Retail

JUNE 26, 2022

They either end up in opportunity shops or piled up in a cupboard in people’s garages as they don’t know what to do with them, and eventually in the general waste bin then landfill,” O’Laughlin said. They are then sent to a processor for crumbing, before ultimately being repurposed into soft-fall matting.

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Outdoor Marketing Management Consumer 246

Inside Retail

SEPTEMBER 7, 2023

While they’ve since scaled that back to a two-hour service in certain major cities, the reality is that for many metro-based consumers around the world, delivery is a matter of hours, not days. To address fluctuations in demand and ensure uninterrupted service, companies can crowdsource fleets and drivers.

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Fulfillment Shipping Accounting Returns 130

Small Biz Trends

JUNE 1, 2022

These businesses range from traditional veterinary clinics to unique pet supplies and niche services. Bring in steady revenue: Studies have found that pet owners don’t change their spending habits on pet products and services, even during a recession. Start your own in-person or online shop to serve this niche market.

Accessories 119

Accessories Fulfillment Location Outdoor 119

Retail Times

APRIL 6, 2021

We don’t need to tell you that the days of traditional shopping are behind us. Whether it’s curbside pick up, cause based marketing, or social shopping — the way retailers are doing business is rapidly evolving. Social shopping. Shopping habits are increasingly digital, and brick and mortar retailers have had to respond.

Consumer 104

Consumer Shopping Customer Experience Payment Services 104