Retail TouchPoints

MARCH 4, 2022

Without question, the pandemic has changed the way consumers shop. On the business side meanwhile, retailers are now expected to deliver services that are not only convenient and safe but also more personalized. To give an example, Google Photos (rightfully) came under fire in 2015 after it tagged two Black people as gorillas.

Consumer 279

Consumer Customer Experience Shopping Marketing 279

Retail TouchPoints

MARCH 25, 2024

Karin Tracy, Head of Industry for Retail, Fashion and Luxury at Meta pointed to very similar applications, saying “it’s incredibly impressive what we’re seeing in terms of predictive analytics , personalization and the promise of channel-less shopping.” It’s a whole next level of personalization.

Consumer 266

Consumer Shopping Management ATS 266

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Personalize Your Back-to-School Marketing.

Payment Services 287

Payment Services Checkout Drop-Shipping Customer Retention 287

Retail TouchPoints

SEPTEMBER 22, 2021

consumers to online shopping channels since March 2020, fundamentally changing the way people shop for consumer packaged goods (CPG). CPG consumers are becoming accustomed to shopping for products based on common needs-based search terms like keto, paraben-free or low sugar. 3 Ways Data can Elevate Your Omnichannel Presence.

Consumer 241

Consumer Health & Wellness Promotions Shopping 241

Retail TouchPoints

MAY 31, 2022

This ultra-fast connectivity — when paired with other technologies such as IoT, computer vision or cloud computing — will enable everything from virtually enhanced, personalized in-store shopping to real-time planogram compliance to up-to-the-second SKU-level supply chain tracking. Enhanced, Personalized In-Store Shopping.

Merchant Services 353

Merchant Services Checkout Shrinkage ATS 353

Retail TouchPoints

OCTOBER 25, 2021

By creating deeper, personalized experiences, retailers will be able to increase sales. The enhanced connectivity that 5G enables allows for near-seamless transfers of data and information. It creates a host of new shopping experiences that further blur the line between physical and digital retail experiences.

Payment Services 315

Payment Services Shrinkage Accessories Consumer 315

Retail TouchPoints

SEPTEMBER 16, 2022

First, retailers should review past Black Friday campaign data. During high-volume shopping periods like Black Friday, the last thing a retailer wants to do is promote out-of-stock or limited-stock items. In preparation, retailers can review past search data to apply redirects to terms that resulted in no-results pages.

Dead-Stock 267

Dead-Stock Promotions Shopping Management 267

Retail TouchPoints

AUGUST 30, 2023

Companies with loyal customers understand their customers’ needs and deliver personalized experiences. There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features. Tip 6: Allow customers to shop where they are.

Checkout 239

Checkout Shipping Customer Experience Point of Sale 239

Retail TouchPoints

MARCH 11, 2022

This week Twitter , Pinterest and Meta all made announcements about their social commerce ambitions and capabilities, just weeks after YouTube discussed its own shopping plans. . Twitter Lets Merchants Create In-App ‘Shops’. Twitter Shops is available now to select merchants and managed partners in the U.S.

Social Commerce 290

Social Commerce Merchant Services Advertising Shopping 290

Retail TouchPoints

JULY 24, 2023

Personalization is in Demand Given that Next Gen shoppers are “adept users of technologically based experiences,” it makes sense that this consumer set is eager to try out new solutions that make their social shopping experience simpler and more fun. in a statement. in a statement.

Social Commerce 241

Social Commerce Payment Services Consumer Shopping 241

Retail TouchPoints

JULY 3, 2020

According to McKinsey , personalized brick-and-mortar experiences are the next frontier in digital. Smart shelf technologies represent that move toward transformation, bringing the power of big data and automation to grocery and retail stores. How Smart Shelves Are Changing In-Store Experiences On The Floor.

ATS 203

ATS Supermarket Promotions Inventory Management 203

Retail TouchPoints

JANUARY 5, 2023

It doesn’t necessarily mean the amount on the price tag. respondents said rising inflation had affected their shopping habits, which included actions such as shopping at discount stores and consolidating shopping trips to save costs. But what does price really mean? So they expect nothing less from their favorite brands.

Merchant Services 289

Merchant Services Promotions Consumer Discount Store 289

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” Some capabilities will be subtle, even invisible, and support unique shopping missions as they span across the physical and virtual worlds.

Consumer 268

Consumer Shipping Management Merchandise Store 268

Retail TouchPoints

SEPTEMBER 29, 2020

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. Use data intelligently. Listen, Measure, Test and Adjust. Apply Task and Fraud Management Tools Strategically.

Checkout 279

Checkout Payment Services Management Customer Experience 279

Retail TouchPoints

AUGUST 5, 2020

Recently, the support of eye tracking by virtual reality (VR) headsets has made a new dimension accessible for data collection. With people adjusting to COVID-19, shopping habits have changed around the world. The problem with conventional eye trackers is that they work by overlaying eye movement data on top of 2D surfaces.

Consumer 306

Consumer Shopping ATS Planning 306

Retail TouchPoints

JULY 12, 2023

Innovations have slowed since then, but edge computing will usher in a new wave of personalization and self-service for modern shoppers. Computer vision at the edge would create more personalized shopping experiences that synchronize in-person, online and mobile interactions.

Payment Services 233

Payment Services Inventory Management Checkout Loss Prevention 233

Retail TouchPoints

MAY 24, 2021

When women’s apparel retailer Chico’s first sought to modernize its retail experience, the goal was to offer customers a more robust, personalized shopping experience and the ability to engage with its associates anywhere, and on any device.

Clienteling 197

Clienteling Boutique Checkout Shopping 197

Retail TouchPoints

OCTOBER 8, 2021

COVID has driven a fundamental change in consumer shopping behavior over the last year. A lot can be achieved when brands display the right content at the right time for the customer with a personalized and targeted approach. Product Tagging and Taxonomies Need More Focus. This requires excellent data and content management.

Customer Experience 245

Customer Experience Management Returns Consumer 245

Inside Retail

JANUARY 19, 2023

Customers will be able to tap their smartphones to an NFC-enabled tag on each bag and access a personalised digital experience, including information about the item, exclusive content and services such as authentication, repair and sale. An example is squad shopping, where users collaboratively shop with friends in virtual environments.

Consumer 130

Consumer Shopping Outdoor Fashion 130

Inside Retail

MAY 23, 2022

To deliver relevant recommendations that delight and inspire shoppers and generate the highest conversions, it’s important to leverage both customer data and the style attributes of the products in your catalogue. Shop the Look. Shop the Look makes the outfit or lifestyle image completely shoppable in these instances.

Accessories 246

Accessories Checkout Shopping Marketing 246

Inside Retail

JULY 19, 2023

With the Covid-19 online shopping boom having slowed, and physical retail back in fashion, e-commerce is no longer the primary focus for many businesses – but that’s not to say there aren’t opportunities for growth. The premium end of the market is still in person. You can see this across different categories: food, for example.

Fashion 246

Fashion Customer Experience Shopping Marketing 246

Retail TouchPoints

MAY 9, 2024

And stay tuned next week for a special bonus entry in the series — an on-the-ground take on the smart cart shopping experience. Still, the companies are adamant that personal data (beyond payment method) is not used nor stored to operate their autonomous stores.

Checkout 259

Checkout Payment Services Point of Sale Location 259

Retail TouchPoints

AUGUST 17, 2021

When connected to a payment device such as a credit card, this can enable consumers to load merchandise directly into shopping bags in their cart, and bring it out to their car without waiting in line. Using historical data as well as current sales numbers, it can project the number of items that will be sold over a set time period.

Checkout 306

Checkout Payment Services Customer Experience Inventory Management 306

Retail TouchPoints

FEBRUARY 13, 2023

Bringing People to Hone Ecommerce Curation Historically, Camp has used long-form and high-value content, such as gift guides and blogs, but Seyfried believed there was a better way to integrate this knowledge and discovery into the organic shopping flow online. The more data the engine gets, the more tailored the recommendations are.

ATS 260

ATS Shopping Advertising Planning 260

Retail Times

APRIL 6, 2021

We don’t need to tell you that the days of traditional shopping are behind us. Whether it’s curbside pick up, cause based marketing, or social shopping — the way retailers are doing business is rapidly evolving. Social shopping. The average person spends more than 6.5 Experiential shopping. Contactless shopping.

Consumer 104

Consumer Shopping Customer Experience Payment Services 104

Retail TouchPoints

MAY 11, 2023

It’s also critical that retailers have the ability to deliver offers, incentives and other content to consumers at the right moment in real time to consumers throughout their CX journeys, whether those are virtual or in-person. Beyond SASE, there are other targeted security measures retailers can take to protect their networks, apps and data.

Kiosk 217

Kiosk Consumer Inventory Management Customer Experience 217

Retail TouchPoints

JUNE 3, 2021

Now, more than two-thirds of iOS users are expected to block the sharing of their IDFA with third parties, including networks or data brokers. Similarly, Google is also planning to eliminate the individual collection of private information and instead plans to support its ad tracking by tagging micro-groups of similar visitors.

Marketing 175

Marketing Advertising Consumer Planning 175

Inside Retail

NOVEMBER 29, 2023

AI personal shopper and stylist in your pocket Mys Tyler is an app that uses a combination of AI and human-based recommendations from its community to match users with creators and professionals who share similar body stats. Currently 35 per cent of brands tagged are affiliates of the platform.

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Retail TouchPoints

NOVEMBER 2, 2021

Map Customer Journeys for Data-Driven Mobile Marketing. It’s not news that we live in a data-driven world, and brands that aren’t proactively leveraging data to craft actionable insights about their customers will quickly fall behind those that do. Once you’ve identified your high-value customers, you’ll want to show them love.

Point of Sale 297

Point of Sale Marketing Customer Experience Promotions 297

Inside Retail

FEBRUARY 6, 2023

The target audience for Frenchie’s product range is wide, according to Mele, with in-house data suggesting that it incorporates people aged 18 to over 65. He also found that these products contained ingredients that shouldn’t feature in personal and skincare products, let alone products that would be used in intimate areas.

Department Stores 130

Department Stores Wholesale Accounting Health & Wellness 130

V Count

JANUARY 14, 2022

Accurate and pure people counting data is essential to understanding the number of shoppers coming into retail stores, how they behave, and how to improve customer satisfaction, and as a result, boost sales. . V-Count provides staff QR tags. The tags come with a magnetic clip to attach to the chest area.

Management 98

Management Shopping ATS 98

Retail TouchPoints

DECEMBER 2, 2020

To make up for the loss of in-person sales — and to reap the benefits of a planned marketing tie-in with the estate of the Notorious B.I.G. I couldn’t figure out how to shop [the site], and I’m a really good shopper.” Moving From a ‘Data-Light’ to a ‘Data-Informed’ Organization.

Customer Experience 194

Customer Experience Apparel Fulfillment Marketing 194

Retail TouchPoints

MARCH 5, 2021

Constellation Brands — home to top beer, wine and spirits brands including Corona, Modelo Especial, Kim Crawford, Meiomi and SVEDKA Vodka — is embarking on a digital transformation driven by advanced data analytics and expertise from the DTC world. Using Data to Make Better Business Decisions.

Wholesale 238

Wholesale Consumer Marketing Fashion 238

Retail TouchPoints

NOVEMBER 18, 2022

Large retail chains are already compiling and sharing data on ORC crime within their store networks. Investigators say one person was leading the operation, hiring people to steal goods and others to sell them through well-known ecommerce sites. Curbing the ORC threat requires a coordinated effort. The key is to build a bigger case.

Loss Prevention 286

Loss Prevention Store Operations Shopping Marketing 286

Inside Retail

JULY 27, 2021

Unsurprisingly, like many discount retailers, Pepco has a no-bells-and-whistles approach and has been reluctant to embrace online shopping, favouring bricks-and-mortar stores which have proven more cost effective given the average basket size is €7-8 euros. Consumers are addicted to the thrill of the chase when it comes to deal shopping.

Consumer 246

Consumer Discount Store Checkout Shopping 246

Inside Retail

SEPTEMBER 7, 2023

If you spend much time online you’ve probably seen one of Temu’s colourful ads – punctuated by its catchy tagline: “shopping like a billionaire”. Value Many Australians might associate “made in China” with cheap price tags and low quality. Here are some things to consider if you’re thinking of giving it a shot.

Advertising 130

Advertising Promotions Social Commerce Shipping 130

Inside Retail

JANUARY 22, 2024

There appears to be a consensus among consumers towards more rational ways of shopping especially on non-necessary categories,” Mimi Lu, Dentsu Media’s head of strategy in APAC, told Inside Retail. Across Southeast Asia, consumers are continuing to embrace small-format grocery retail and shopping locally. 2023 ended at 6.0

Consumer 130

Consumer Advertising Promotions Management 130