Retail TouchPoints

APRIL 30, 2024

Through AI and other technologies, customers in grocery stores, clothing outlets and other convenience-style shops no longer need to wait in line to check out. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023. And it’s not just helping consumers.

Checkout 258

Checkout Customer Experience Merchandise Store Consumer 258

Retail TouchPoints

JULY 17, 2023

Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. IoT technology is especially relevant in managing the supply chain of sensitive products like food with short shelf life or medicine.

Payment Services 242

Payment Services Checkout Inventory Management Customer Experience 242

Retail TouchPoints

MAY 16, 2024

I’m conscious about everything I buy, and it’s why I shop preloved on Ebay. Coinciding with Recommerce Day on May 21, Ebay will release its fourth annual Recommerce Report showing that consumers are increasingly shopping preloved goods. Throughout the day, starting at 9 a.m.

Planning 260

Planning Consumer Fashion Shopping 260

Retail TouchPoints

MARCH 22, 2024

Food retailers alone lose more than 2 million shopping carts every year. Whether stolen or blown away by the wind, shopping carts can block empty parking places and intersections as well as ditches and storm drains. Traditional shopping carts also expose their stores to possible fines. What are Smart Carts?

Returns 255

Returns Customer Experience Shopping Wholesale 255

Retail TouchPoints

NOVEMBER 1, 2023

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI tools for product imagery and a more detailed business information module in search results.

Merchant Services 245

Merchant Services Advertising Shipping Shopping 245

Retail TouchPoints

MARCH 7, 2024

Amidst shifting expectations, what’s become abundantly clear is that a context-specific and emotionally engaging approach to consumer engagement will win the day with all generations — from the zoomers to the boomers and beyond. More than half of consumers say they’ll become repeat shoppers after a personalized shopping experience.

Consumer 281

Consumer Fashion Accessories Shopping 281

Inside Retail

APRIL 16, 2024

Modern consumers, especially those within the Gen Z age bracket, are becoming increasingly interested in shopping methods that differ from the traditional e-commerce model of a direct-to-consumer website or shopping online via big-box retailers. Shopping via…YouTube? billion in 2027.

Social Commerce 130

Social Commerce Shopping Advertising Consumer 130

Retail TouchPoints

NOVEMBER 24, 2023

A recent survey of more than 2,000 consumers revealed that over half won’t be able to buy as many gifts as last season, with more than one-quarter of the respondents claiming they plan to limit how much they spend. Step One: Curate impactful user generated content and leverage positive product ratings and reviews.

Social Commerce 291

Social Commerce Shopping Consumer Marketing 291

Retail Gazette

NOVEMBER 14, 2023

The Body Shop has been snapped up by private equity investor Aurelius Group for £207m, just a fifth of the price that Brazilian cosmetics giant Natura paid for it in 2017. The sale, which is expected to complete next month, is far below the £500m price tag that Natura was understood to be targetting.

Beauty and Health 120

Beauty and Health Shopping Wholesale Marketing 120

Retail TouchPoints

JULY 23, 2020

Facebook recently announced the launch of Facebook Shops. Perhaps more important, it will help businesses and brands of all sizes showcase their products and close sales without shoppers ever having to leave Facebook or Instagram. Facebook Shops is offering businesses the chance to tap into a community of 2.6

Social Commerce 219

Social Commerce Shopping Advertising Marketing 219

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. The pandemic accelerated new consumer behaviors, such as BOPIS.

Store Operations 270

Store Operations Shipping Fulfillment Store Layout 270

Retail TouchPoints

MAY 1, 2024

The Psychology of Immersive Shopping Experiential retail strategies are rooted in psychological principles about how consumers engage with spaces. Behavioral psychology: Understanding consumer behavior is crucial to crafting effective marketing strategies and designing engaging retail experiences.

Consumer 303

Consumer Store Layout Customer Experience Checkout 303

Retail TouchPoints

JANUARY 13, 2023

When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces. Introduce buyers to the right product at the right time. In periods of soaring inflation, consumers look to buy products they truly need.

Returns 280

Returns Consumer Inventory Management Customer Experience 280

Retail Gazette

NOVEMBER 20, 2023

Zara has become the latest brand to launch on TikTok shop, allowing users to purchase its clothing directly through the social network. It comes as Zara adopts a new marketing strategy, which has seen it experiment with more user-generated content (UGC)-style online product displays over a traditional editorial style.

Shopping 73

Shopping Merchant Services Fashion Fulfillment 73

Retail TouchPoints

AUGUST 30, 2021

Service Merchandise was a bit more fun than today’s similar IKEA shopping experience because it carried more than mediocre DIY housewares and furniture. (No As the company expanded, it began to open showrooms nationwide, mostly in the vicinity of major shopping malls, which were in vogue in the 1970s. Don’t remember it?

Payment Services 276

Payment Services Shopping Jewelry Shrinkage 276

Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 As far back as May 2020, an Ipsos study indicated that two-thirds of Americans were buying directly on, or discovering products through, social media. TikTok’s Hashtag Challenge Plus enables users to shop for products associated with a sponsored hashtag.

Social Commerce 264

Social Commerce Beauty and Health Merchant Services Fulfillment 264

Inside Retail

JUNE 21, 2021

Aussie consumers’ loyalty is primarily influenced by the price tag, however emotional connection and ethical values will become key loyalty drivers, according to a consumer research by Emarsys. . About 65 per cent of 1000 Australian consumers surveyed said they will choose other brands if a cheaper option is available.

Consumer 299

Consumer Shopping ATS 299

365 Retail

OCTOBER 30, 2023

A comprehensive survey by Tyl by NatWest offers a deep dive into the changing relationship between consumers and retailers, examining the factors that attract shoppers to both small boutiques and large commercial outlets. On the other end of the spectrum, small businesses seem to have cracked the code to consumer hearts.

Customer Experience 111

Customer Experience Shopping Boutique Finance 111

Inside Retail

JANUARY 19, 2023

Recent years have seen rapidly evolving changes in all areas of consumer behaviour and there is little doubt it will continue in terms of the products and services that people want, who they want them from, and where and when they want to access them.

Consumer 130

Consumer Shopping Outdoor Fashion 130

Inside Retail

MARCH 6, 2023

Global watch brand Tag Heuer is gearing up to grow in Australia after going through a period of consolidation. Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

JULY 24, 2023

illuminates how brands can more effectively harness the social behavior of what they have dubbed “Gen Next,” the combination of Gen Z and millennials encompassing consumers aged 13 to 34. The partners surveyed 28,500 of this desirable consumer set from across the U.S.,

Social Commerce 241

Social Commerce Payment Services Consumer Shopping 241

Wiser

MAY 6, 2024

Retailers are constantly required to adjust to changing market trends, consumer preferences, and competitive dynamics. Although price intelligence is important, the true foundation of retail success lies in effectively curating a product assortment. A lower BSR indicates higher popularity and sales, reflecting strong consumer demand.

Shipping 78

Shipping Promotions Marketing Consumer 78

Retail TouchPoints

JANUARY 5, 2023

Although there are signs that inflation is easing, higher prices and an uncertain economy continue to impact consumer behavior. Although many customers are “brand loyal,” given the economic environment, stressed consumers nowadays will most often make retailer and product choices with price as the main factor.

Merchant Services 289

Merchant Services Promotions Consumer Discount Store 289

Inside Retail

MARCH 20, 2024

The evolution of once seemingly functional items, such as luggage, shoes and the humble water bottle, into status symbols, has led particular brands to develop cult followings and created opportunities for new products and services that cater to these consumer obsessions. The #airportoutfit has amassed over 690.3

Marketing 246

Marketing Consumer Location Promotions 246

Retail TouchPoints

SEPTEMBER 19, 2023

RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out. This means products like clothing need to be packaged in bags or boxes — but that’s not always the way people shop for soft goods.

Apparel 267

Apparel Payment Services Checkout Location 267

Retail TouchPoints

OCTOBER 8, 2021

COVID has driven a fundamental change in consumer shopping behavior over the last year. These high-end consumers have access to state-of-the-art technology, the latest top dollar smartphones and giant 4K TV screens in their homes, as well as access to superfast broadband. Create a Buzz About New Products and Limited Editions.

Customer Experience 245

Customer Experience Management Returns Consumer 245

Retail TouchPoints

MARCH 30, 2022

Without foot traffic, social platforms saw brands offer delivery (with and without third-party delivery vendors), livestream shopping experiences and more ways to pay online. Additionally, Shops within Meta apps have married online and in-store inventory for a localized approach. The primary solution? Convenience.

Social Commerce 312

Social Commerce Payment Services Checkout Shopping 312

Retail TouchPoints

MARCH 25, 2024

Karin Tracy, Head of Industry for Retail, Fashion and Luxury at Meta pointed to very similar applications, saying “it’s incredibly impressive what we’re seeing in terms of predictive analytics , personalization and the promise of channel-less shopping.” I think we’re beginning to see the UX of the future,” added Google’s Renz.

Consumer 266

Consumer Shopping Management ATS 266

Inside Retail

NOVEMBER 14, 2022

Having embraced digital shopping channels during the pandemic, Australian consumers have become well used to the personalisation and tailored content offered online. Research by Google, published in the company’s Spring/Summer Shopping Behaviours 2021 study, found 50 per cent of consumers say they now shop both in-store and online.

Kiosk 289

Kiosk Payment Services Promotions Customer Experience 289

Retail TouchPoints

AUGUST 2, 2023

We’re always looking for more ways to make grocery shopping easy, fast, and affordable for all of our customers, and are excited to offer Amazon Fresh grocery delivery to customers without a Prime membership in a dozen U.S. The goal was to provide an expanded selection and updated checkout options that provide more convenience to consumers.

Checkout 203

Checkout Consumer Shopping Marketing 203

Retail TouchPoints

MARCH 11, 2022

The ever-evolving roster of social commerce capabilities on the world’s top platforms can be dizzying, with vast disparities between what is possible from one app to another and each platform fighting to keep up — both with consumers’ expectations and each other. Twitter Lets Merchants Create In-App ‘Shops’. trillion pie by 2025.

Social Commerce 290

Social Commerce Merchant Services Advertising Shopping 290

Inside Retail

MARCH 29, 2022

Social commerce, or purchasing products and services within social platforms, represented just 4 per cent of the US retail e-commerce market in 2021. Live shopping, or purchasing products during a livestream, was a small part of that. Here’s who we expect to dominate live shopping and social commerce in 2022.

Social Commerce 130

Social Commerce Advertising Checkout Shopping 130

Inside Retail

SEPTEMBER 6, 2023

By leveraging its capabilities, Zalora aspires to reshape online shopping paradigms, streamline operations, and set new benchmarks for efficiency and productivity in the industry. Innovation matters “It automates production services, improves search accuracy, and reduces manual efforts, leading to enhanced customer experience.

Customer Experience 130

Customer Experience Management Consumer Shopping 130

Retail TouchPoints

MARCH 21, 2024

Fighting Subscription Fatigue as Consumers Shed Memberships As Prime has proven for years, getting customers into a paid membership program can pay off in spades for retailers. Not only do paying members tend to choose that retailer first , but they also typically shop at the retailer more often and have bigger basket sizes when they do.

Consumer 259

Consumer Shipping Planning ATS 259

Inside Retail

AUGUST 10, 2022

Retailers will no longer be able to host any new or scheduled Live Shopping events on Facebook from October 1, according to a statement by parent Meta. While Facebook users will still be able to broadcast live events on the platform, the ability to create product playlists and tag product features on Facebook Live will be disabled.

Shopping 130

Shopping Accounting Returns Planning 130

Retail Focus

OCTOBER 25, 2023

Retailers have continually adapted to changing consumer demands, technological advancements, and shifting societal values. This early phase prioritized a personalized shopping experience, setting the foundation for what was to come. These department stores were typically found in major cities, catering to urban consumers’ needs.

Department Stores 162

Department Stores Store Layout Specialty Store Fulfillment 162

Inside Retail

MAY 24, 2024

In addition, Rowing Blazers has released limited-edition collaborations with luxury brands and retailers like Gucci, Tudor, Seiko, and Tag Heuer. The collection was well-received by fashion editors and consumers alike, with several items selling out almost immediately post-launch.

Apparel 130

Apparel Accessories Fashion Planning 130