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Asda and Amazon launch ‘hassle-free’ parcel collect and return service

Retail Gazette

Asda and Amazon have launched a new parcel pick-up and label-free, box-free return service at over 700 of the supermarket’s stores. Eligible Amazon orders will now be able to be collected at most of the supermarket’s stores across the UK, with more locations set to be added across the coming months. as sales fell 5.5%

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Adjust to Return Reluctance. Customers also expect retailers to communicate about the return process.

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Coles sales surge despite pandemic, floods – but Covid costs $65 million

Inside Retail

Floods in South Australia caused “severe road and rail logistics disruptions into Western Australia, while flooding in NSW and Queensland saw the suspension of trading at 130 stores across its supermarket, liquor and convenience store networks. The supermarket division recorded $8 billion in sales, also up by 3.9 per cent.

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VIDEO: The Edit tackles online shopping, delivery and returns

Inside Retail

And this month we’re discussing the highs and lows of online shopping, covering everything from shipping delays and lost items to friction-filled returns. The post VIDEO: The Edit tackles online shopping, delivery and returns appeared first on Inside Retail. Watch the video below.

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How are Retailers Overcoming COVID-19 and Brexit Supply Chain Fragility?

Retail TouchPoints

The coronavirus pandemic pushed microchip manufacturers to cease production and close their doors, creating a mammoth-sized backlog that continues to grow as a result of global shipping disruptions stemming from natural disasters across America and Asia. Import and Export — a Brexit Conundrum.

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Changes to isolation requirements for critical workers divide the industry

Inside Retail

The issue is perhaps most evident at the nation’s biggest supermarkets, where shelves of fresh produce are once again bare, not because of panic-buying customers, but because of the high numbers of people in the supply chain in isolation. Of those surveyed, 76 per cent said they currently have staff in isolation due to Covid-19 exposure.

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How to Make Sense of the Complex Modern Grocery Retail Landscape 

Retail TouchPoints

While this may sound positive for supermarkets, it also brings new challenges. First, supermarkets must determine exactly how much inventory to order so as not to waste food or purchase insufficient supplies. Innovating the in-store experience can give stores a great return on investment. Transform shopping in-store.