Hyken

MARCH 31, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. That message is loud and clear in just the first two paragraphs of this article. Here are my top five picks from last week.

Customer Experience 68

Customer Experience Marketing Promotions Fashion 68

Retail TouchPoints

MARCH 1, 2024

In this article, I’ll discuss the most important elements of vegan packaging, so businesses can maintain the highest standards while attracting wider demographics. #1 This strategic shift avoids the stereotypical associations of veganism and the risk of alienating potential broader markets. 1 Meeting regulatory standards.

Marketing 269

Marketing Consumer Point of Sale Management 269

Tokinomo

OCTOBER 26, 2022

Shoppers make emotional purchases and what better way to trigger those emotions than a seasonal marketing campaign? In this article, we are going to focus on the Halloween celebration. You will discover the impact of seasonal marketing and we’ll also throw in some of the best Halloween campaigns for inspiration.

Marketing 190

Marketing Shopping Customer Experience Retail Marketing 190

Retail TouchPoints

MAY 12, 2022

Tech giants like Facebook and Microsoft have gone all-in on the metaverse, based on the idea that it’s the future of digital experiences like gaming, collaboration and marketing. The metaverse is the next frontier for marketers, offering them the opportunity to blend physical and digital marketing tactics. But don’t stop there.

Marketing 338

Marketing Advertising Social Commerce Planning 338

Hyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Over the past year or two, I’ve shared several excellent articles by Brittany Hodak on the topic of creating super fans.

Customer Experience 66

Customer Experience Fulfillment Promotions Consumer 66

Retail TouchPoints

JULY 28, 2020

Article takes a data-driven approach to all things CX. During this Retail Reset chat, Alicia Esposito sits down with Duncan Blair, Director of Marketing, to discuss the company’s unique approach to tracking customer sentiment to delivery exemplary experiences across all channels. . Add To Calendar.

Marketing 135

Marketing Fulfillment 135

Tokinomo

JANUARY 18, 2023

If you’ve read our “ Retail Year In Review 2022 ” article, then you know a lot has happened in the last year in this industry. When we were expecting things to relax after the COVID-19 pandemic and its restrictions, the war in Ukraine started and it impacted the retail industry worldwide.

Retail Marketing 212

Retail Marketing Marketing 212

Retail Focus

DECEMBER 18, 2023

One of the most cherished traditions during this season is the Christmas market, where locals and tourists alike gather to revel in the magic of the holidays. These markets, known for their twinkling lights, festive decorations, and the aroma of mulled wine and roasted chestnuts, are a quintessential part of the European yuletide experience.

Marketing 147

Marketing Consumer Customer Experience Kiosk 147

Hyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. You’ll have to read the article to find out more. This excellent article is a summary of Marigold’s consumer study.

Customer Experience 49

Customer Experience Marketing Consumer Returns 49

Hyken

FEBRUARY 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Most loyalty programs are marketing programs. This short article highlights six brands that are doing it right. Sounds easy.

Customer Experience 51

Customer Experience Marketing Consumer Management 51

Hyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article emphasizes that customers may not be so quick to want to use an automated or digital system. billion market of 2018.

Customer Experience 120

Customer Experience Marketing Shopping ATS 120

Small Biz Trends

AUGUST 13, 2022

Social media has now become a valuable tool for everything from meeting new people to campaigning and marketing. Here are a selected few of the best social media marketing courses online. Social Media Marketing 2022 – Complete Certificate Course! Social Media Marketing 2022 – Complete Certificate Course!

Marketing 116

Marketing Advertising Accounting Promotions 116

Hyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. If you like this type of information, you’ll enjoy this article.

Customer Experience 55

Customer Experience Customer Retention Checkout Consumer 55

Inside Retail

MARCH 7, 2023

It’s a market-disrupting combination with impeccable timing. This article is case in point. The post Bunnings’ pet play: a market-disrupting combination with impeccable timing appeared first on Inside Retail. The new offer is expected to roll out across most stores by the end of March.

Marketing 246

Marketing Planning Shopping ATS 246

LS Retail

OCTOBER 5, 2023

©iStock/invincible_bulldog In an era where businesses (both large and small) can sell and ship their products and services to consumers across the globe within a matter of days, it can be easy to forget how markets functioned before the digital age and the innovations in transportation.

Marketing 85

Marketing Shipping Consumer 85

Small Biz Trends

AUGUST 20, 2022

Philip Kotler, the father of Modern marketing, defines marketing as “The science and art of exploring, creating, and delivering value, to satisfy the needs of a target market at a profit.” ” Small businesses often use different marketing strategies to help them achieve their goals. Market research.

Marketing 111

Marketing Advertising Target Market Planning 111

Hyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article focuses on giving away experiences, not products or cash rewards. Is It Time for You to Try Messy Marketing?

Customer Experience 54

Customer Experience Customer Retention Marketing Returns 54

Hyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s roundup with an article about AI. Of course, there’s more to this article. Imagine that!)

Customer Experience 51

Customer Experience Customer Retention Promotions Consumer 51

Hyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And there’s no sweeter harmony than what’s created through collaboration between customer service and marketing. A brand is a promise delivered.

Customer Experience 56

Customer Experience Customer Retention Marketing Promotions 56

Hyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My friend, Chip Bell, has written a great article that aligns with my belief that for the right reasons, it’s okay to fire the customer.

Customer Experience 49

Customer Experience Advertising Consumer Marketing 49

Inside Retail

JANUARY 21, 2024

In a strategic move to counter the fierce competition in China’s booming smartphone market , Apple recently took the unprecedented step of offering substantial discounts on its iPhones. But now, we are seeing item prices drop a lot earlier in a lot of markets within APAC,” she told Inside Retail.

Marketing 130

Marketing Drop-Shipping Promotions Merchant Services 130

Hyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: About a month ago I included an article about Sweetwater as part of the Top Five Roundup. This company is on my radar.

Customer Experience 91

Customer Experience Marketing Management Planning 91

Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article will give you a good start to understanding what makes for a good question that will get you the insights you need. by Janelle Estes.

Merchant Services 103

Merchant Services Customer Experience Returns Accounting 103

Hyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This week he posted a great article about what never to say to customers. This article looks at the ways that the CES can be improved.

Merchant Services 109

Merchant Services Customer Experience Social Commerce Fashion 109

Hyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic. Top Customer Experience Resources to Follow in 2021 by MK Marketing.

Customer Experience 112

Customer Experience Customer Retention Marketing Consumer 112

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article.

Customer Retention 66

Customer Retention Customer Experience Shipping Returns 66

Hyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success. Something that intrigued me about this article was the title. by Carl Smith.

Customer Experience 119

Customer Experience Returns Target Market Planning 119

Hyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shows the power of generative AI (ChatGPT-type technologies). Here are my top five picks from last week.

Customer Experience 49

Customer Experience Planning Management Marketing 49

Hyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: If you’re interested in loyalty programs, this article is excellent. Here are my top five picks from last week.

Customer Experience 55

Customer Experience Customer Retention Management Marketing 55

Hyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Jeannie Walters is no stranger to this weekly roundup of the best customer service and CX articles of the week. Absolutely!

Customer Experience 111

Customer Experience Accounting Promotions Consumer 111

Hyken

NOVEMBER 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience.

Customer Experience 55

Customer Experience Management Consumer Marketing 55

Hyken

AUGUST 28, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I have added my comment about each article and would like to hear what you think too. My Comment: I couldn’t go a week without an article about AI.

Customer Experience 52

Customer Experience Marketing Management Consumer 52

Hyken

JANUARY 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: The articles featuring predictions and trends for 2024 continue to flow into my inbox. Here are my top five picks from last week.

Customer Experience 48

Customer Experience Marketing Consumer ATS 48

Hyken

SEPTEMBER 4, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That’s why I’m excited to share this article by Charles Ryan Minton, one of the top managers in the Marriott/Bonvoy organization.

Customer Retention 56

Customer Retention Customer Experience Management Marketing 56

Hyken

NOVEMBER 14, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This really isn’t an article. Salesforce) CMOs are saying “so long” to long-standing marketing playbooks. It’s a video.

Customer Experience 58

Customer Experience Marketing Management ATS 58

365 Retail

APRIL 19, 2024

According to MediaPost, the global marketing spend increased, reaching $897.7 However, as revealed by Proxima, most companies spend between 40 and 60 percent of their digital marketing budgets ineffectively, which decreases their overall marketing ROI. billion by 2023.

Marketing 52

Marketing Marketing Spend Management Planning 52

LS Retail

NOVEMBER 16, 2023

Key insights: Brands outside of cities like Paris and New York often struggle to build a reputation beyond their local markets. Learn how regional brands go global (full article requires payment). Other effective strategies include targeting influential wholesale accounts and building a strong social media presence.

Marketing 62

Marketing Wholesale Accounting Fashion 62