Retail TouchPoints

NOVEMBER 27, 2023

Ikea will open a Plan and Order Point as its third store in the Dallas-Fort Worth market on Nov. The 10,800-square-foot location in Southlake joins two large-format stores in Frisco and Grand Prairie, Texas. 29, 2023, offering design consultations as well as a location where customers can pick up their online orders.

Planning 147

Planning Marketing Customer Experience Location 147

Retail TouchPoints

JULY 18, 2022

Convenience store retailer Yesway has chosen GSP to provide retail marketing services, including store profile management as well as POP design and production services, to 408 Yesway and Allsup’s stores in nine states. GSP has started supplying Yesway and Allsup’s grand re-openings with special event-focused kits.

Marketing 237

Marketing Fulfillment Promotions Retail Marketing 237

Retail TouchPoints

JULY 9, 2021

In many cases, achieving retail energy savings today and for decades to come comes from upgrading an older space , either under the store’s own management or through an energy efficiency company. How is this managed? Automated controls and monitoring vastly improve energy efficiency and operational management.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

Customer Experience 256

Customer Experience Promotions Store Operations Marketing 256

Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 292

Store Operations Shopping Marketing Management 292

Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Marketers are really at the forefront of this transformation ,” Schwartz said. since the 2019 State of Marketing report. “It

Marketing 262

Marketing Consumer Checkout Customer Experience 262

Retail TouchPoints

MAY 23, 2023

The 40 Under 40 Awards have evolved to spotlight the personal and professional accomplishments of executives across the retail industry — from store design to CX strategy, ecommerce and retail operations. Nominees were assessed for their overall contributions to their businesses and their positive impact on the retail industry.

Visual Merchandising 290

Visual Merchandising Jewelry Marketing Management 290

Retail TouchPoints

OCTOBER 14, 2020

In-store robots aren’t just tools that can check for mislabeled products or clean messes in a timely manner. Robots can detect misplaced products used to cover shelving holes, speed up online orders and make restocking easier, by constantly mapping a store and sharing this data with key players.

Marketing 271

Marketing Grocer Location Fulfillment 271

Retail TouchPoints

NOVEMBER 4, 2022

By executing this transaction, we will intensify our focus on enhancing our operating margin and ROIC [return on invested capital], taking market share in the U.S. Additionally, Lowe’s is merging its Pro organization into the store operations division as well as integrating its merchandising and marketing functions.

Store Operations 321

Store Operations Returns Management Marketing 321

Retail TouchPoints

OCTOBER 19, 2023

Viall will retain ownership of merchandising and product development functions and assume responsibility for the supply chain; and Kelly Cook, who joined David’s Bridal in 2019 as EVP, Chief Marketing and IT Officer, has been promoted to President of Brand, Technology and Finance.

Inventory Management 233

Inventory Management Promotions Finance Store Operations 233

Retail Focus

FEBRUARY 19, 2024

With 10 stores in Palermo, P&V sought to expand into the UK market, showcasing and celebrating the culture of Italy and Sicily through its food and wine produce. It also has delivered labour hours savings, ensuring store associates can focus time on serving customers or tasks that improve customer experiences in-store.

Store Operations 147

Store Operations Marketing Promotions Customer Experience 147

Cisco Retail

FEBRUARY 11, 2022

The setting is Francisco Market, a fictitious marketplace that illustrates Cisco’s use cases and solutions in retail. Outside the market. Anne pulls into the parking lot and receives a message from Francisco Market offering her a free cup of premium roast coffee. Entering the market. Inside the market.

Marketing 122

Marketing Checkout Kiosk Store Operations 122

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future.

Advertising 236

Advertising Store Operations Merchant Services Wholesale 236

Retail TouchPoints

OCTOBER 15, 2020

To manage the rapid jump in demand, the retailer created a new position and leaned into its partnership with Oracle to bring BOPIS, delivery and omnichannel capabilities up to speed in a hurry. The team began fulfilling the orders from the store; we needed to change simple things like signage. The alignment was critical to us.

Management 149

Management Merchant Services Fulfillment Store Operations 149

Retail TouchPoints

MAY 13, 2024

In August 2022 Authentic Brands Group (ABG) bought Ted Baker for approximately $245 million , but the brand struggled to find its footing in the highly competitive luxury apparel market. ABG blamed AARC, the Netherlands-based licensee that managed Ted Baker’s European operations until the end of January 2024, for the failure.

Apparel 216

Apparel Fashion Location Management 216

Retail TouchPoints

JUNE 14, 2021

Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. During the pandemic, he managed the development of protocols designed to enhance safety for shoppers and associates.

Supply Chain Management 260

Supply Chain Management Store Operations Management Promotions 260

Retail TouchPoints

MARCH 14, 2024

The retailer already has opened similar pro-focused hubs across the country and expects to have 17 top pro markets equipped with new capabilities by the end of this year. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

Fulfillment 233

Fulfillment Management Marketing Location 233

Retail TouchPoints

OCTOBER 13, 2023

Brand marketing teams will now be able reach customers via Samsung Connected TVs, Direct Out-of-Home (OOH) advertising and now, in-store displays. Hy-Vee is implementing Samsung Ads to support its retail media strategy.

Advertising 257

Advertising Promotions Management Marketing 257

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Mass Relators

APRIL 21, 2022

Corey Paske has joined HRG as business development manager. His mission will be to bring HRG’s resources, such as category management, space planning, visual merchandising, retail strategy, creative services, and asset management, to the pet, hardware, and beauty segments of the retail industry. WAUKESHA, Wis.

Management 52

Management Visual Merchandising Space Planning Store Operations 52

Retail TouchPoints

MAY 3, 2024

The Save Mart Companies is building on its partnership with Instacart by implementing several in-store solutions in nearly all 200 Save Mart, FoodMaxx and Lucky locations. FoodStorm , Instacart’s order management system, is designed to help streamline food service, perimeter offerings and catering operations.

Grocer 235

Grocer Advertising Management Consumer 235

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores.

Grocer 216

Grocer Fulfillment Supermarket Marketing 216

Retail TouchPoints

SEPTEMBER 15, 2023

Jamie Nordstrom previously served as the company’s Chief Stores Officer and brings more than 28 years of experience to his new position as Chief Merchandiser. Nordstrom has held leadership positions across several areas of the business, including merchandising, store operations, Nordstrom.com and NordstromRack.com.

Merchandise Store 254

Merchandise Store Promotions Store Operations Management 254

Retalon

AUGUST 14, 2023

Nearly 70% of retailers face challenges managing inventory due to relying on legacy processes. Furniture inventory management software offers a smarter solution. This article explores how furniture inventory management software can unlock new levels of efficiency and competitiveness for modern retailers. You’re not alone.

Inventory Management 41

Inventory Management Management Dead-Stock Inventory Turnover 41

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia.

Employee Engagement 267

Employee Engagement Checkout Store Operations Fulfillment 267

Retail TouchPoints

FEBRUARY 28, 2023

In June 2021, owner HBC decided to separate the Saks Off 5th ecommerce and store operations into two separate businesses, with the digital business being supported by a $200 million investment from Insight Partners. Mares will serve as a member of the SaksOff5th.com Executive Committee and report directly to Thomas.

Customer Experience 219

Customer Experience Store Operations Planning Marketing 219

Retail TouchPoints

AUGUST 8, 2022

Martin’s new role will put him in charge of all finance and operations at Torrid, including IT, store operations, customer service, real estate, logistics, distribution and supply chain. He also spent time with Lands’ End , Gap , Disney , Coldwater Creek and Amgen.

Finance 217

Finance Store Operations Apparel Accounting 217

Retail TouchPoints

OCTOBER 31, 2023

Price Chopper/Market 32 has expanded its partnership with fresh grocery platform Invafresh , which already helps the 131-store supermarket chain prevent 20 tons of food from being wasted each week. Supermarket retailer Weis Markets also began working with Invafresh in August 2022.

Supermarket 244

Supermarket Marketing Management Shopping 244

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Put managers front and center. That is why Brown believes managers also should provide ongoing recognition and positive feedback.

Employee Engagement 267

Employee Engagement Store Operations Consumer Management 267

Mass Relators

JUNE 28, 2022

Dollar Tree’s management criticized the proposed slate as “drawn from boards of companies at which Mantle Ridge is highly influential, if not in total control, hardly a model of good corporate governance.”. Stores operate under the brands of Dollar Tree, Family Dollar, and Dollar Tree Canada.

Management 52

Management Store Operations Marketing ATS 52

Retail TouchPoints

JANUARY 28, 2022

Decker joined The Home Depot in 2000 and was named President and COO in October 2020, responsible for global store operations, global supply chain, outside sales and service and real estate as well as merchandising, marketing and online strategy.

Merchant Services 230

Merchant Services Store Operations Marketing Management 230

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

Payment Services 217

Payment Services Inventory Management Checkout Loss Prevention 217

Inside Retail

DECEMBER 5, 2023

Retailers are increasingly taking a community-first approach to marketing, leveraging their understanding of local industries embedded in local culture to build brand awareness and relationships with consumers. Who doesn’t love a store that is there for your needs any hour of the day or night!”

Marketing 263

Marketing Apparel Store Operations Fashion 263

Retail TouchPoints

APRIL 10, 2024

As part of an agreement with activist investor Arkhouse Management , Macy’s Inc. Ric Clark and Rick Markee bring tremendous dealmaking experience to Macy’s board and will be instrumental in maximizing value for shareholders,” said Gavriel Kahane and Jonathon Blackwell, Managing Partners at Arkhouse in a statement. “As

Finance 243

Finance Management Planning Store Operations 243

Inside Retail

OCTOBER 12, 2021

Lovisa chief executive and managing director Shane Fallscheer is stepping down from his role leading the jewellery retailer after 12 years. Victor is an exceptional retailer with proven achievements in global markets and is the ideal person to continue to take Lovisa forward.”.

ATS 245

ATS Store Operations Management Marketing 245

Inside Retail

DECEMBER 11, 2023

billion acquisition offer from an investor group composed of Arkhouse Management and Brigade Capital. As Neil Saunders, managing director and retail analyst at GlobalData, noted, “While this would be lucrative for investors, it would not, in our opinion, bode well for the future of Macy’s. How did Macy’s get to this point?

Department Stores 244

Department Stores Merchant Services Management Store Operations 244

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.).

Telecommunications 305

Telecommunications Finance Store Operations Consumer 305