Retail TouchPoints

JUNE 14, 2021

Persaud, who has held the role of EVP, Retail since February 2020 , will now be responsible for orchestrating new in-store experiences and operations processes under the retailer’s RxEvolution strategy. During the pandemic, he managed the development of protocols designed to enhance safety for shoppers and associates.

Supply Chain Management 255

Supply Chain Management Store Operations Management Promotions 255

Retail TouchPoints

FEBRUARY 28, 2024

This can be particularly beneficial for retail businesses that have multiple brands or products, or seek to apply common metrics and models to disparate marketing or sales channels, or stages of an order lifecycle or customer journey. It is useful for optimizing store layout, staffing and marketing.

Inventory Turnover 209

Inventory Turnover Supply Chain Management Store Layout Marketing 209

Retail TouchPoints

JANUARY 30, 2024

The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction. Training should cover the importance of diverse datasets in preventing AI bias, particularly in product recommendations and marketing strategies.

Customer Experience 316

Customer Experience Supply Chain Management Promotions Advertising 316

Inside Retail

SEPTEMBER 11, 2023

“Along with other retail trends, e-commerce has changed the amount of inventory retailers are keeping on store shelves, and the frequency with which those shelves are restocked,” says Steve Dimitrovski, senior sales consultant, retail and e-commerce, for Swisslog Australia and New Zealand.

Fulfillment 130

Fulfillment Grocer Supply Chain Management Shipping 130

Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.”

Returns 296

Returns Supply Chain Management Fulfillment Customer Experience 296

I Vend

SEPTEMBER 14, 2023

We’ve looked at the importance of a customer-centric approach, data-based decisions, omnichannel, supply chain management and your team. Optimising store operations – When it comes to store operations, one of the things that all successful retailers have in common is optimised processes and efficiency.

Payment Services 105

Payment Services Supply Chain Management Store Operations Point of Sale 105

Retail TouchPoints

OCTOBER 20, 2021

Retailers that are in the best position to accomplish this are those that have “leveraged learnings from the disruptions of the past two years, and also realized that nothing is ever going to be perfect,” said Peter Bolstorff, EVP for Corporate Development at ASCM (Association for Supply Chain Management) in an interview with Retail TouchPoints.

Supply Chain Management 282

Supply Chain Management Promotions Consumer Fulfillment 282