Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. 5G can Drive Consumer Engagement. What does having a network that can offer high speed and low latency really mean for retailers, and how can they take advantage of it?

Payment Services 260

Payment Services Checkout Supply Chain Management Customer Experience 260

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Amid the Covid-19 pandemic, the business pivoted from the corporate to the industrial sector, and is now located in sites such as Amazon and Officeworks. IR: Can you discuss how the business works?

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail TouchPoints

APRIL 28, 2023

The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 254

Finance Employee Engagement Supermarket Management 254

365 Retail

FEBRUARY 28, 2024

By Ian Barrow, Senior Employee Experience Consultant at WorkBuzz Sounds easy, right? Not so when your workers are located across different stores and work shifts. For example, exit surveys can provide a treasure trove of insights so managers can better understand what’s causing store workers to leave.

Kiosk 106

Kiosk Employee Engagement Management Accounting 106

Retail Focus

JANUARY 10, 2022

Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. Starbucks is a global leader in this respect, crunching disparate data streams such as location, demographics, nearby offices and colleges, to test the potential success of new stores.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Theatro

APRIL 5, 2023

Sunshine Ace Hardware Leverages Theatro to Digitally Connect Frontline Workforce Sunshine Ace Hardware, situated in nine locations along the western edge of the Southwest Florida coast, prides itself on being more than a hardware store. Communication could no longer be fragmented, sporadic or complicated.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. But by shifting how you manage your team, these issues can be easily resolved. Here are three vital tips for companies preparing to set up a remote customer service team.

Employee Engagement 98

Employee Engagement Customer Experience Management Location 98

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 149

Employee Engagement Customer Experience Returns ATS 149

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience. Final thoughts .

Employee Engagement 105

Employee Engagement Customer Experience Management Location 105

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. This is clearly a perfect storm directly impacting employee engagement and customer experience across all retailers.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Cisco Retail

FEBRUARY 10, 2022

Hybrid Work in the context of financial services can be defined as an employee centric, business transformative approach that designs the work experience around and for the employee, wherever they are. Enables firms to provide a work environment where every employee can participate fully and be seen and heard equally.

Employee Engagement 137

Employee Engagement Promotions Management Location 137

Cisco Retail

MARCH 8, 2022

Many are still investing in health and safety measures for their employees while managing supply chain bottlenecks. These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. They also decrease employee engagement and satisfaction and increase turnover.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Cisco Retail

MAY 17, 2022

Instead of designing work solely around locations, we must now design the work experience for and around the worker, a user-centric design – wherever they are. Hybrid Work is about empowering people to work onsite, off site, and in mixed mode – moving between locations on any given day or time. Flexibility, agility, inclusivity.

Employee Engagement 144

Employee Engagement Location Management Returns 144

Inside Retail

JANUARY 28, 2024

In 2023, Sweetgreen launched the first two locations of its Infinite Kitchen restaurant, with an automated makeline. Food chains such as Sweetgreen, Ssense, and even Chipotle itself have been experimenting with automated machinery and AI technology to supplement customer service capabilities.

Payment Services 130

Payment Services Planning Finance Apparel 130

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 76

Management Payment Services Employee Engagement Store Operations 76

Cisco Retail

DECEMBER 15, 2021

While the shadow program is a clear win for students, it also benefits Cisco and its employee mentors: Employees who do professional mentoring sharpen their own management, leadership, networking, and recruitment skills, plus they add to their long-term professional networks. The shadow program has the potential to grow.

Employee Engagement 111

Employee Engagement Returns Marketing Promotions 111

365 Retail

DECEMBER 7, 2021

Fabrice Haiat, CEO and co-founder of YOOBIC, commented: “Propelled by the Covid-19 pandemic, the acceleration of several industry trends at once has forced retailers to adapt quickly, especially those that rely on physical locations for their business. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Inside Retail

MAY 3, 2024

In the past 14 months, Australian piercing chain SkinKandy has opened 22 studios, bringing its current store count to 62, with another 10 locations set to open in the next three months. The company is going through what CEO Dain Friis describes as a “v ery rapid expansion ”. “We’ve

Apparel 253

Apparel Employee Engagement Fashion Accessories 253

Cisco Retail

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. “Great leaders have always demonstrated these qualities, but now they’re needed in mega doses,” Kurtz explained. Trader Joe’s.

Planning 146

Planning Employee Engagement Consumer Customer Experience 146

Retail TouchPoints

NOVEMBER 21, 2022

Leaders need to pay particular attention to managers, who play an outsized role in frontline retail: McKinsey data shows that managers are significantly more likely to leave their position (63%) than non-managers (36%). It takes time and effort to communicate and build those lasting relationships between employees and employers.

Customer Experience 303

Customer Experience Employee Engagement Management Consumer 303

Theatro

MAY 4, 2020

Turn on Ship-from-Store to Help Manage Inventory and Reduce Shipping Costs. Streamlining these processes often includes the addition of proactive order notifications, inventory location assistance, and first-available team member order acceptance automation. Employees need to know that their work matters.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Inside Retail

MAY 29, 2021

This includes visibility into additional hours from other locations, real-time communication with colleagues, and greater pay clarity. Manage compliance for streamlined employee experience. One of the most important touchpoints an employee has with their employer is when and how they get paid.

Employee Engagement 259

Employee Engagement Fulfillment Management Location 259

Retail TouchPoints

NOVEMBER 4, 2020

Sephora’s headquarters and District Managers (DMs) needed to keep field teams engaged, empowered and informed in order to set them up for success in preparation for reopening — and all this had to happen while everyone was working remotely.

Beauty and Health 303

Beauty and Health Fulfillment Management Employee Engagement 303

Retail TouchPoints

NOVEMBER 14, 2023

As Managing Director for SAP Labs U.S. Yaad Oren is responsible for leading location strategy, ecosystem engagement, operations, communications and employee engagement for SAP’s approximately 5,500 development employees in more than 20 offices across the U.S., SAP’s largest cloud addressable market.

Employee Engagement 240

Employee Engagement Consumer Marketing Management 240