Retail TouchPoints

AUGUST 18, 2022

million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. One University of Arizona study examined the morale of grocery workers in that state at the start of the pandemic.

Employee Engagement 236

Employee Engagement Management Promotions Location 236

Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. The findings show those who don’t work at desks are more likely to lack the tech and data they need to contribute to their organization.

Finance 227

Finance Employee Engagement Supermarket Management 227

365 Retail

FEBRUARY 28, 2024

per cent) and lowest in head office roles at 1.5 By Ian Barrow, Senior Employee Experience Consultant at WorkBuzz Sounds easy, right? Not so when your workers are located across different stores and work shifts. The average turnover rate was 50.8

Kiosk 104

Kiosk Employee Engagement Management Accounting 104

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. 5G can Drive Consumer Engagement. What does having a network that can offer high speed and low latency really mean for retailers, and how can they take advantage of it?

Payment Services 244

Payment Services Checkout Supply Chain Management Customer Experience 244

Retail Focus

JANUARY 10, 2022

This includes anything from at-a-glance top-line trends to drilling down into significant growth metrics. Andrew Dunbar, General Manager EMEA of global digital consultancy Appnovation. This allows employees to act promptly, encouraging them to become proactive and empowered participants in the datasphere.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. Many would rather not be at work regardless of their paycheck. .

Employee Engagement 149

Employee Engagement Customer Experience Returns ATS 149

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. But by shifting how you manage your team, these issues can be easily resolved. Here are three vital tips for companies preparing to set up a remote customer service team.

Employee Engagement 98

Employee Engagement Customer Experience Management Location 98

Theatro

APRIL 5, 2023

Sunshine Ace Hardware Leverages Theatro to Digitally Connect Frontline Workforce Sunshine Ace Hardware, situated in nine locations along the western edge of the Southwest Florida coast, prides itself on being more than a hardware store.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.

Employee Engagement 104

Employee Engagement Customer Experience Management Location 104

Cisco Retail

FEBRUARY 10, 2022

Hybrid Work in the context of financial services can be defined as an employee centric, business transformative approach that designs the work experience around and for the employee, wherever they are. A “Hybrid Work Powered” operating model for financial services firms should at the least have the following 5 characteristics : 1.

Employee Engagement 134

Employee Engagement Promotions Management Location 134

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. This is clearly a perfect storm directly impacting employee engagement and customer experience across all retailers.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Cisco Retail

MARCH 8, 2022

Many are still investing in health and safety measures for their employees while managing supply chain bottlenecks. These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. Administrative management. Product training and information.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Inside Retail

JANUARY 28, 2024

In 2023, Sweetgreen launched the first two locations of its Infinite Kitchen restaurant, with an automated makeline. However, that raises the question: At what point do AI and technological automation stop helping service workers and begin to replace them entirely?

Payment Services 130

Payment Services Planning Finance Apparel 130

Cisco Retail

MAY 17, 2022

empowering flexibility, choice, and inclusion for both employers and employees alike.” At Cisco, we’ve been ‘living hybrid’ for quite some time. At Cisco, we made our transition to remote work in just 10 days. Cisco also has new policies and guidelines to help employees make the most of their hybrid work experiences.

Employee Engagement 136

Employee Engagement Location Management Returns 136

Cisco Retail

DECEMBER 15, 2021

Even better is trying your hand at performing some of their tasks, guided by their supervision and encouragement. That’s how the Cisco STEM Shadow Program works for scores of high school sophomore and junior students who have engaged in the 3- to 4-week summer program. The shadow program started at Cisco in 2009.

Employee Engagement 110

Employee Engagement Returns Marketing Promotions 110

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 76

Management Payment Services Employee Engagement Store Operations 76

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Inside Retail

MAY 3, 2024

In the past 14 months, Australian piercing chain SkinKandy has opened 22 studios, bringing its current store count to 62, with another 10 locations set to open in the next three months. We’ve had a look at the opportunities within the market globally. I see the window in front of us.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Cisco Retail

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Retail TouchPoints

MAY 28, 2020

As partner and organizational expert at Kearney , John Kurtz has been studying both the actions leaders take as well as how their personality attributes trickle down to impact the values and culture of the business. RTP: How do you believe the pandemic will shift what it means to be a good leader, if at all? Trader Joe’s.

Planning 139

Planning Employee Engagement Consumer Customer Experience 139

Theatro

MAY 4, 2020

As many states begin to tiptoe back from sheltering-at-home, what’s even more eye-opening is the broad agreement that we likely still have a long way to go before we settle into the Next Normal. In arriving at these 16 key steps, two takeaways have become clear. Expect Curbside to be Part of the New Normal.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Retail TouchPoints

NOVEMBER 21, 2022

Leaders need to pay particular attention to managers, who play an outsized role in frontline retail: McKinsey data shows that managers are significantly more likely to leave their position (63%) than non-managers (36%). It takes time and effort to communicate and build those lasting relationships between employees and employers.

Customer Experience 289

Customer Experience Employee Engagement Management Consumer 289

Retail TouchPoints

NOVEMBER 4, 2020

To make the most of opportunities as it prepared its stores for reopening, Sephora focused on elevating field communications with its 12,000 retail associates, providing them with vital tools and timely information that would keep employees up-to-date and engaged across its 530 stores in the U.S. and Canada.

Beauty and Health 290

Beauty and Health Fulfillment Management Employee Engagement 290

Retail TouchPoints

NOVEMBER 14, 2023

At first, conversation around the technology would have led you to believe its inventors had cured all of society’s ills. Or, at the very least, its inefficiencies. As Managing Director for SAP Labs U.S. That made it the fastest-growing software application in human history. SAP’s largest cloud addressable market.

Employee Engagement 214

Employee Engagement Consumer Marketing Management 214