Remove Consumer Remove Employee Engagement Remove Location Remove Management
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Wireless 5G Revolutionizing Retail

Retail TouchPoints

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. 5G can Drive Consumer Engagement. Part of the reason we expect high retail adoption is that consumers are looking for a different and enhanced in-store experience.

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How C-Stores can fuel customer loyalty with truly convenient in-store and curbside services

Theatro

Because satisfying “fast food” is no longer limited to the traditional drive-thru these days, many C-Stores brands are evolving to offer better and fresher food choices to consumers. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows.

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Are Deskless Retail Workers in a Tech Drought?

Retail TouchPoints

The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 227
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Guest Post: Top Tips for Companies Providing Remote Customer Service

Hyken

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. But by shifting how you manage your team, these issues can be easily resolved. Here are three vital tips for companies preparing to set up a remote customer service team.

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Associate Experience in Retail

Cisco Retail

Many are still investing in health and safety measures for their employees while managing supply chain bottlenecks. These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. They also decrease employee engagement and satisfaction and increase turnover.

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How Chipotle aims to attract Gen Z staff with next-gen benefits

Inside Retail

In 2023, Sweetgreen launched the first two locations of its Infinite Kitchen restaurant, with an automated makeline. Food chains such as Sweetgreen, Ssense, and even Chipotle itself have been experimenting with automated machinery and AI technology to supplement customer service capabilities.

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UK retailers turn to digital workplace technology to address changing industry landscape

365 Retail

But looking beyond the seasonal rush, retailers are finding themselves shorthanded during a period of significant, and ongoing, industry change as they adapt to changing consumer preferences, the transition to digital business processes and reinvent their physical spaces to respond to a pandemic impacted landscape.