Inside Retail

AUGUST 14, 2023

But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch? Think about how you are connecting your customer experience to reward and recognition, learning and development and performance management. Price and value are at the forefront of everyone’s minds.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Inside Retail

APRIL 26, 2024

These rows highlight energy- and/or water-efficient washers, dryers, dishwashers, fridges, freezers, TVs and air conditioners, catering to the growing number of consumers shopping with sustainability in mind. He doesn’t follow any particular strategies or methods for managing his time, but he is not much of a morning person. “I

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Inside Retail

FEBRUARY 9, 2022

As demographer Simon Kuestenmacher observed in an ABC interview, the changes in consumer buying behaviour during the pandemic have been significant. Consumer expectations of a flawless, omnichannel digital experience with 24/7 support have driven a shift in the distribution of where workers are needed in the retail sector.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail TouchPoints

APRIL 28, 2023

The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 247

Finance Employee Engagement Supermarket Management 247

Retail TouchPoints

DECEMBER 20, 2023

Guest: Jenny Fleiss, Senior Advisor, Volition Capital About the Episode: It seems like we couldn’t go a day in the media without seeing a think piece (or hit piece) focused on direct-to-consumer (DTC) brands. To fully understand the dynamics shaping the future of DTC, we sat down with Jenny Fleiss, Senior Advisor for Volition Capital.

Advertising 239

Advertising Store Operations Merchant Services Wholesale 239

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. But by shifting how you manage your team, these issues can be easily resolved. Here are three vital tips for companies preparing to set up a remote customer service team.

Employee Engagement 98

Employee Engagement Customer Experience Management Location 98

Inside Retail

DECEMBER 19, 2021

Supply chains have focused too much on efficiency and optimisation, and haven’t been able to flex to changes in consumer behaviour, causing widespread delays. In essential sectors such as childcare, recent skills shortages make balancing compliance with the needs of employees increasingly difficult. Happy workforce, happy business.

Employee Engagement 130

Employee Engagement Planning Management Accounting 130

Retail TouchPoints

JUNE 27, 2022

After two years of online browsing, consumers are eager to get out of the house and into the store. And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. So what’s the plan?

Advertising 264

Advertising Employee Engagement Consumer Marketing 264

Hyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. Erkin Bek Koichumanov is the Product Marketing Manager at Intelogos.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. 2 The research identified six guiding principles that retailers can apply in strategically planning for and managing the potential long-term effects of Covid.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Retail TouchPoints

MARCH 11, 2022

If employees do not feel connected to an organization’s mission and values, companies will fail to deliver. The problem is, there’s another gap at play — a gap that both HR and management need to address.

Customer Experience 276

Customer Experience Employee Engagement Promotions Outdoor 276

Small Biz Trends

JULY 2, 2022

Recruiting new team members can be quite time-consuming. Understand Your Employee Engagement Numbers. Engaged employees tend to get more done and care more about doing their jobs effectively. In order to foster engagement, it helps to first understand the landscape. Streamline and Automate Recruitment.

Employee Engagement 105

Employee Engagement Consumer Management 105

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Consumers today expect speedier access to services than ever before. Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. .

Customer Experience 83

Customer Experience Employee Engagement Advertising Consumer 83

Inside Retail

NOVEMBER 14, 2022

As a managing director of a recruitment firm, this is my outlook for hiring in 2023. Real wages are expected to pick up some, as the consumer price index (CPI) is projected to trend at 3.5 It was a melange of high business hopes and frustrating, despairing lows. For most, it was unanticipated unless you were a seasoned recruiter.

Employee Engagement 130

Employee Engagement Management Consumer ATS 130

Cisco Retail

MARCH 8, 2022

Many are still investing in health and safety measures for their employees while managing supply chain bottlenecks. These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. They also decrease employee engagement and satisfaction and increase turnover.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Retail TouchPoints

OCTOBER 14, 2021

That is why establishing trust and building “forgivability” with consumers can protect a retailer’s brand long term — and its bottom line — should something go wrong. Consumers generally know that doing business in an electronic world comes with a certain amount of risk.

Accounting 182

Accounting Employee Engagement Consumer Shopping 182

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase employee engagement by 20-30%. Loyalty management system data enables retailers to build deeper relationships and greater loyalty, by creating truly personalised promotions.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Wiser

JULY 25, 2022

Improving your sales team management. This means that efficiency will increase, hopefully leading to smoother consumer experiences and more deals won. Studies show that consumers respond better to meaningful human interactions while shopping. Maximizing your potential sales revenue. These are just a few possibilities.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

Cisco Retail

OCTOBER 6, 2021

Employee engagement: Our internal Keep Cisco Safe risk mitigation campaign provides Cisco employees mandatory annual security training, ongoing phishing simulations, year-round security nurturing and the resources to keep security and trust top of mind. Here are 5 ways that Cisco is doing its part to #BeCyberSmart: 1.

Employee Engagement 128

Employee Engagement Accounting Management Consumer 128

Mass Relators

MAY 31, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in the Company’s non-consumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Inside Retail

JANUARY 28, 2024

At the 2024 National Retail Federation annual conference, Marc Benioff, CEO of Salesforce, stated that he believed AI and similar tech advancements would only be able to mutually enhance the shopping experience for the consumer and benefit the retail workers as well.

Payment Services 130

Payment Services Planning Finance Apparel 130

Mass Relators

MARCH 31, 2024

In this role, Connolly will assist with all aspects of securities disclosure and compliance, as well as NYSE listing compliance, corporate governance, management of DG’s Board and its committees. Vichidvongsa joined DG in 2008 and most recently served as vice president, divisional merchandise manager over DG’s health and beauty.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Inside Retail

MAY 19, 2022

This week, we shine a spotlight on Anthony Tripodo, commercial manager at Coles Media. I’m currently working as the commercial manager in the newly forming Coles Media Centre of Excellence Team. Describe a regular day for you at work. The team is being created to deliver stronger media campaigns for our supplier partners.

Supermarket 130

Supermarket Management Marketing Employee Engagement 130

Inside Retail

MAY 26, 2022

Have you yourself experienced the debilitating impact of allowing frustration to consume your thinking? Your own ability to manage stress and maintain a positive mindset will have a flow on impact to the people around you. Acknowledge that circumstances are less than ideal and encourage your team to focus on what they can control.

Employee Engagement 130

Employee Engagement Management Planning Consumer 130

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

365 Retail

DECEMBER 7, 2021

But looking beyond the seasonal rush, retailers are finding themselves shorthanded during a period of significant, and ongoing, industry change as they adapt to changing consumer preferences, the transition to digital business processes and reinvent their physical spaces to respond to a pandemic impacted landscape.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Cisco Retail

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. Shift from reactive to proactive -> 87% of consumers want to be contacted proactively by a company for customer service matters.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Inside Retail

AUGUST 23, 2021

Then you’ve got the other aspect, which is Thread Together’s employee engagement programs. IR: A lot of savvy businesses now realise that consumers are looking for brands that support the community. It’s a simple benefit there. Whichever way you look at it, it’s a true win-win in terms of partnership.

Fashion 246

Fashion Wholesale Accessories Marketing 246

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 77

Management Payment Services Employee Engagement Store Operations 77

365 Retail

JULY 13, 2021

Retailers need urgently to digitise store management processes, and communications and training as the role of the store worker changes, says Fabrice Haiat, CEO of YOOBIC. This then becomes a problem of competitiveness and customer loyalty as retailers are unable to provide the experience consumers are seeking. Procedures.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

Inside Retail

NOVEMBER 1, 2021

But we’ve managed to keep forward momentum on that, which is good. We’ve been working hard on transparency and trust, our employee engagement scores and buy-in is up and up and all that is important to driving change. BC: Consumers have all this choice. We launched that roadmap in March 2020. IR: Yes, 100 per cent.

Checkout 246

Checkout Visual Merchandising Shopping Employee Engagement 246

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. RTP: How are consumers responding to executive leaders that are expressing empathy, humanity and appreciation in their everyday actions? Trader Joe’s.

Planning 143

Planning Employee Engagement Consumer Customer Experience 143

Theatro

AUGUST 4, 2021

Typical in-store communication between associates and management is often a multi-step process that reduces productivity and leads to poor customer service. When polled , more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

Typical in-store communication between associates and management is often a multi-step process that reduces productivity and leads to poor customer service. When polled more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

Typical in-store communication between associates and management is often a multi-step process that reduces productivity and leads to poor customer service. When polled more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. Just as consumers expect high-quality service when they walk into a store, employees demand respect from their employers and consideration of their wants and needs, both personal and professional.

Customer Experience 300

Customer Experience Employee Engagement Management Consumer 300

Theatro

MAY 4, 2020

Enabling New Customer Engagement Norms and Models. Instill Consumer Confidence with Clear Signals like Visible Social Distancing, Sanitation Measures, and Employee Protections. In uncertain times, consumers read into everything. Turn on Ship-from-Store to Help Manage Inventory and Reduce Shipping Costs.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52