Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5.

Advertising 231

Advertising Store Operations Merchant Services Wholesale 231

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail TouchPoints

MARCH 11, 2022

That’s why it’s time for brands to prioritize employees, by listening to every employee across the employee journey, optimizing the end-to-end employee experience and taking the right action to motivate, inspire and empower workers across the entire organization.

Customer Experience 270

Customer Experience Employee Engagement Promotions Outdoor 270

Hyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. for associates at several large consumer electronics retailers.

Employee Engagement 258

Employee Engagement Point of Sale Consumer Management 258

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.

Employee Engagement 98

Employee Engagement Customer Experience Management Location 98

Retail TouchPoints

APRIL 28, 2023

The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 239

Finance Employee Engagement Supermarket Management 239

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. 2 The research identified six guiding principles that retailers can apply in strategically planning for and managing the potential long-term effects of Covid.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Cisco Retail

MARCH 8, 2022

Many are still investing in health and safety measures for their employees while managing supply chain bottlenecks. These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. They also decrease employee engagement and satisfaction and increase turnover.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase customer satisfaction by up to 20%. Increase employee engagement by 20-30%. Step 2 – Building A promotions engine is where the retailer sets up and manages promotions.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Mass Relators

MAY 31, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in the Company’s non-consumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Cisco Retail

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. Shift from reactive to proactive -> 87% of consumers want to be contacted proactively by a company for customer service matters.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customer experience get them 5.7

Customer Experience 62

Customer Experience Employee Engagement Returns Planning 62

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. Task Management.

Management 76

Management Payment Services Employee Engagement Store Operations 76

365 Retail

JULY 13, 2021

Retailers need urgently to digitise store management processes, and communications and training as the role of the store worker changes, says Fabrice Haiat, CEO of YOOBIC. This then becomes a problem of competitiveness and customer loyalty as retailers are unable to provide the experience consumers are seeking.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

Theatro

AUGUST 4, 2021

Typical in-store communication between associates and management is often a multi-step process that reduces productivity and leads to poor customer service. When polled , more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

Typical in-store communication between associates and management is often a multi-step process that reduces productivity and leads to poor customer service. When polled more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

Typical in-store communication between associates and management is often a multi-step process that reduces productivity and leads to poor customer service. When polled more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience 297

Customer Experience Employee Engagement Management Consumer 297

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. RTP: How are consumers responding to executive leaders that are expressing empathy, humanity and appreciation in their everyday actions?

Planning 141

Planning Employee Engagement Consumer Customer Experience 141

Theatro

MAY 4, 2020

First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense. Covid-19 has left shoppers and employees alike, “distracted, scared, and overwhelmed,” in the words of one retailer. Enabling New Customer Engagement Norms and Models.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

A1 Retail

MARCH 21, 2023

It has been hailed for modernising global waste management, by enabling producers to understand how much waste they generate by type, what happens to that waste, and its associated carbon impact to generate better environmental and commercials outcomes.

ATS 59

ATS Employee Engagement Fashion Customer Experience 59

365 Retail

MARCH 21, 2023

It has been hailed for modernising global waste management, by enabling producers to understand how much waste they generate by type, what happens to that waste, and its associated carbon impact to generate better environmental and commercials outcomes.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

Hyken

MAY 4, 2023

In today’s digital world, customer service productivity is more important than ever. With the rise of online shopping and e-commerce, consumers increasingly turn to chat and email-based tools to contact companies with questions, concerns, and complaints. What is customer service productivity?

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

Retail TouchPoints

NOVEMBER 14, 2023

Building a Michelin-Star Customer Experience Without the right data — and enough of it — all the AI tools in the world won’t lead you to a single meaningful customer insight. In essence, the fears and concerns of consumers conflict directly with their desire for individualized, value-driven experiences supported by AI.

Employee Engagement 225

Employee Engagement Consumer Marketing Management 225