Inside Retail

FEBRUARY 9, 2022

As demographer Simon Kuestenmacher observed in an ABC interview, the changes in consumer buying behaviour during the pandemic have been significant. Consumer expectations of a flawless, omnichannel digital experience with 24/7 support have driven a shift in the distribution of where workers are needed in the retail sector.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Inside Retail

AUGUST 14, 2023

But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch? Thirdly, happier people = happier customers Engaged employees are happier, more productive and more effective at their jobs. How are your engagement scores?

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail TouchPoints

DECEMBER 20, 2023

Guest: Jenny Fleiss, Senior Advisor, Volition Capital About the Episode: It seems like we couldn’t go a day in the media without seeing a think piece (or hit piece) focused on direct-to-consumer (DTC) brands. To fully understand the dynamics shaping the future of DTC, we sat down with Jenny Fleiss, Senior Advisor for Volition Capital.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Inside Retail

APRIL 26, 2024

These rows highlight energy- and/or water-efficient washers, dryers, dishwashers, fridges, freezers, TVs and air conditioners, catering to the growing number of consumers shopping with sustainability in mind. In late 2022, Appliances Online introduced ‘efficient’ product rows on its website, another industry-first.

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Retail TouchPoints

JUNE 27, 2022

After two years of online browsing, consumers are eager to get out of the house and into the store. And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. So what’s the plan?

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Retail TouchPoints

JANUARY 24, 2022

But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips.

Employee Engagement 312

Employee Engagement Returns Consumer ATS 312

Hyken

APRIL 11, 2022

With the average American consumer spending more than $2,000 a year on coffee, this sounded like an incredible deal for coffee drinkers — begging the question, how could Panera possibly justify such generosity? Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson.

Employee Engagement 54

Employee Engagement Customer Experience Returns Location 54

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Small Biz Trends

JULY 2, 2022

Recruiting new team members can be quite time-consuming. Understand Your Employee Engagement Numbers. Engaged employees tend to get more done and care more about doing their jobs effectively. In order to foster engagement, it helps to first understand the landscape. Streamline and Automate Recruitment.

Employee Engagement 105

Employee Engagement Consumer Management 105

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? This next age of retail should focus on how organizations can capture the value and power of every employee.

Finance 277

Finance Employee Engagement Supermarket Management 277

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. Molly Hopper is a business manager with a keen interest in new ways to improve career opportunities and employee engagement.

Employee Engagement 98

Employee Engagement Customer Experience Management Location 98

Hyken

AUGUST 18, 2023

By relieving employees of routine tasks, AI can reduce stress and improve overall job satisfaction. Empowering Employees with AI Insights and Automation AI can empower employees by providing valuable insights and automating time-consuming tasks.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Retail TouchPoints

MARCH 11, 2022

We found a $74 difference between the average order total between promoters ($137.11) — employees who are willing to recommend their brand as an employer of choice — and extreme detractors ($63.06).

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Inside Retail

DECEMBER 19, 2021

Supply chains have focused too much on efficiency and optimisation, and haven’t been able to flex to changes in consumer behaviour, causing widespread delays. In essential sectors such as childcare, recent skills shortages make balancing compliance with the needs of employees increasingly difficult.

Employee Engagement 130

Employee Engagement Planning Management Accounting 130

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Beyond digital innovation, one of the critical elements the pandemic has highlighted is the critical role of employees at all levels of retail and consumer services.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Consumers today expect speedier access to services than ever before. Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. .

Customer Experience 82

Customer Experience Employee Engagement Advertising Consumer 82

Inside Retail

FEBRUARY 12, 2022

Ceridian’s recent employee research highlights factors influencing the rise of the worker, revealing aspects of the employee experience that are worth looking at for retailers to win the war for talent. With the tight labour market, more employees have increased workloads and extended hours.

Employee Engagement 130

Employee Engagement Consumer Shopping Marketing 130

Inside Retail

NOVEMBER 14, 2022

Real wages are expected to pick up some, as the consumer price index (CPI) is projected to trend at 3.5 Forget about hiring expenses and the cost of an empty seat; consider the exponential value increase created by deep employee engagement and retention. per cent in 2023 and 2.5 Purpose at work .

Employee Engagement 130

Employee Engagement Management Consumer ATS 130

Wiser

MARCH 22, 2022

The goal for your brand is to be there to influence consumers at those key moments in the decision-making process and sway them toward your own products. For many consumers, actually taking the plunge and making their purchase can take quite a while. Employee Engagement. Where to Buy.

Consumer 147

Consumer Advertising Employee Engagement Shopping 147

Retail TouchPoints

OCTOBER 14, 2021

That is why establishing trust and building “forgivability” with consumers can protect a retailer’s brand long term — and its bottom line — should something go wrong. Consumers generally know that doing business in an electronic world comes with a certain amount of risk.

Accounting 182

Accounting Employee Engagement Consumer Shopping 182

Cisco Retail

JULY 26, 2022

Organizational agility is about looking for innovative ways to build resilience, protect revenue streams, streamline operations, and ensure employee engagement. Achieving agility, productivity, and speed is not simply transforming and changing as fast as possible.

Employee Engagement 141

Employee Engagement Marketing Location Consumer 141

Cisco Retail

OCTOBER 6, 2021

Employee engagement: Our internal Keep Cisco Safe risk mitigation campaign provides Cisco employees mandatory annual security training, ongoing phishing simulations, year-round security nurturing and the resources to keep security and trust top of mind. Here are 5 ways that Cisco is doing its part to #BeCyberSmart: 1.

Employee Engagement 128

Employee Engagement Accounting Management Consumer 128

Wiser

JULY 25, 2022

This means that efficiency will increase, hopefully leading to smoother consumer experiences and more deals won. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

Cisco Retail

MARCH 8, 2022

They also decrease employee engagement and satisfaction and increase turnover. Just as they have done for customers, retailers must improve the employee experience by investing in four key areas. Locating products in the stores and finding order information for customers can take much longer than it should.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase employee engagement by 20-30%. They also deliver rapid results, complementing longer term brand building strategies. iVend for Digital Passes iVend helps retailers get the most from holiday promotions.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Inside Retail

JANUARY 28, 2024

At the 2024 National Retail Federation annual conference, Marc Benioff, CEO of Salesforce, stated that he believed AI and similar tech advancements would only be able to mutually enhance the shopping experience for the consumer and benefit the retail workers as well.

Payment Services 130

Payment Services Planning Finance Apparel 130

Inside Retail

JANUARY 18, 2023

And I think you also are starting to see that consumers are becoming much more selective and thoughtful about what they buy, particularly as it relates to their values, but also, the impact of their products and their choices have on the environment. Part of that is in the advocacy and activism that they’re showing inside of it.

Marketing 130

Marketing Employee Engagement Consumer ATS 130

365 Retail

DECEMBER 7, 2021

But looking beyond the seasonal rush, retailers are finding themselves shorthanded during a period of significant, and ongoing, industry change as they adapt to changing consumer preferences, the transition to digital business processes and reinvent their physical spaces to respond to a pandemic impacted landscape.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Cisco Retail

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. Shift from reactive to proactive -> 87% of consumers want to be contacted proactively by a company for customer service matters.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Mass Relators

MAY 31, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in the Company’s non-consumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. RTP: How are consumers responding to executive leaders that are expressing empathy, humanity and appreciation in their everyday actions?

Planning 180

Planning Employee Engagement Consumer Customer Experience 180

Inside Retail

MAY 26, 2022

Have you yourself experienced the debilitating impact of allowing frustration to consume your thinking? Reflect for a moment on how often you have observed people wasting energy and time feeling resentful about their circumstances. Acknowledge that circumstances are less than ideal and encourage your team to focus on what they can control.

Employee Engagement 130

Employee Engagement Management Planning Consumer 130

Mass Relators

MARCH 31, 2024

In her previous role of VP, DMM in the home division and holiday events categories, she oversaw initiatives and product development within non-consumables and was instrumental in the creation and rollout of the NCI program, designed to refresh general merchandise and improve the customer shopping experience.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Inside Retail

AUGUST 23, 2021

Then you’ve got the other aspect, which is Thread Together’s employee engagement programs. IR: A lot of savvy businesses now realise that consumers are looking for brands that support the community. It’s a simple benefit there. Whichever way you look at it, it’s a true win-win in terms of partnership.

Fashion 246

Fashion Wholesale Accessories Marketing 246

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Inside Retail

NOVEMBER 1, 2021

We’ve been working hard on transparency and trust, our employee engagement scores and buy-in is up and up and all that is important to driving change. You can’t drive change in an organisation where people aren’t engaged and aren’t buying into that. BC: Consumers have all this choice. IR: Yes, 100 per cent.

Checkout 246

Checkout Visual Merchandising Shopping Employee Engagement 246