Theatro

APRIL 25, 2022

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Limitations on customer satisfaction, employee engagement, and task completion. The Solution: Connecting the C-Store frontline with Theatro's Mobile Communication Platform.

Employee Engagement 98

Employee Engagement Fulfillment Customer Experience Management 98

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. What does having a network that can offer high speed and low latency really mean for retailers, and how can they take advantage of it?

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 157

Employee Engagement Customer Experience Returns ATS 157

Small Biz Trends

JULY 9, 2022

Boost Employee Engagement. Your employees are likely the ones who interact directly with customers most often. So if they’re engaged at work, your customers will be more likely to have a positive experience. This Aircall post by Emily Gregor features seven tips for boosting employee engagement.

Employee Engagement 140

Employee Engagement Marketing Customer Experience Location 140

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Amid the Covid-19 pandemic, the business pivoted from the corporate to the industrial sector, and is now located in sites such as Amazon and Officeworks. IR: Can you discuss how the business works?

ATS 130

ATS Employee Engagement Kiosk Planning 130

VMS

DECEMBER 2, 2022

where he was responsible for leading all employee engagement initiatives. sales across all customer touchpoints, including in-home consultations, Best Buy for Business, digital sales and nearly 1000 brick-and-mortar locations. Most recently, Sliva served as chief people officer at Best Buy (Richfield, Minn.),

Sporting Goods 88

Sporting Goods Employee Engagement Outdoor Location 88

Retail TouchPoints

DECEMBER 28, 2022

They improve consistency, employee engagement and retention rates as the repetitive and dull tasks are transferred to the robots, thus making warehouse personnel feel more fulfilled and efficient while tackling skilled operational roles; and.

Management 279

Management Fulfillment Drop-Shipping Employee Engagement 279

Theatro

APRIL 5, 2023

Sunshine Ace Hardware Leverages Theatro to Digitally Connect Frontline Workforce Sunshine Ace Hardware, situated in nine locations along the western edge of the Southwest Florida coast, prides itself on being more than a hardware store. Communication could no longer be fragmented, sporadic or complicated.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Retail TouchPoints

AUGUST 18, 2022

With continued company expansion, the retailer realized the need for more timely and consistent information delivery to its employees — most of whom don’t work at desks. To address some of the newfound employee engagement challenges, the retailer turned to digital signage as a cost-effective way to reach its workforce.

Employee Engagement 288

Employee Engagement Management Promotions Location 288

Hyken

APRIL 11, 2022

a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson. It’s the experience that drives engagement. For just $8.99 Yes, it’s the article is that short!).

Employee Engagement 53

Employee Engagement Customer Experience Returns Location 53

Retail Focus

JANUARY 10, 2022

Starbucks is a global leader in this respect, crunching disparate data streams such as location, demographics, nearby offices and colleges, to test the potential success of new stores.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 277

Finance Employee Engagement Supermarket Management 277

365 Retail

FEBRUARY 28, 2024

By Ian Barrow, Senior Employee Experience Consultant at WorkBuzz Sounds easy, right? Not so when your workers are located across different stores and work shifts. To find out what is really driving your workers out the door, you need to ask them.

Kiosk 106

Kiosk Employee Engagement Management Accounting 106

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. This is clearly a perfect storm directly impacting employee engagement and customer experience across all retailers.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. Molly Hopper is a business manager with a keen interest in new ways to improve career opportunities and employee engagement.

Employee Engagement 97

Employee Engagement Customer Experience Management Location 97

Hyken

MAY 27, 2022

Eliminating the monotony motivates employees to focus on the strategic aspects of their job . Focus on employee engagement?. There needs to be a safe space for customer support employees to voice their concerns and share their challenges with the management. Final thoughts .

Employee Engagement 104

Employee Engagement Customer Experience Management Location 104

Inside Retail

NOVEMBER 21, 2021

In October 2019 Emirates Leisure Retail self-reported payment issues to the Fair Work Ombudsman following initial concerns raised by an individual employee. Full-time, part-time and casual employees were underpaid at venues located at airports, as well as at shopping centres, hospitals and other sites.

Payment Services 130

Payment Services Employee Engagement Location Shopping 130

Inside Retail

JUNE 8, 2023

Laubender said that through these partnerships, the company can evaluate current practices, foster creativity and innovation, and also increase employee engagement and strengthen skill sets.

Employee Engagement 147

Employee Engagement Location ATS 147

Independent Retailer

MARCH 15, 2022

It is equally important to retain exceptional employees. There are clear trends when measuring employee engagement and satisfaction. Employees crave work-life balance and relish opportunities to be recognized and developed. Young employees especially want their place of work to share their values.

Employee Engagement 73

Employee Engagement Shopping Marketing Location 73

Cisco Retail

FEBRUARY 10, 2022

Hybrid Work in the context of financial services can be defined as an employee centric, business transformative approach that designs the work experience around and for the employee, wherever they are. Enables firms to provide a work environment where every employee can participate fully and be seen and heard equally.

Employee Engagement 126

Employee Engagement Promotions Management Location 126

Hyken

AUGUST 14, 2023

It’s important for employees throughout the organization to understand their role in shaping how customers perceive the brand. Regardless of location or demographic, customers expect a consistent and predictable experience. What role does employee engagement play in creating a positive customer experience?

Customer Experience 52

Customer Experience Marketing Employee Engagement Promotions 52

Cisco Retail

MARCH 8, 2022

Locating products in the stores and finding order information for customers can take much longer than it should. They also decrease employee engagement and satisfaction and increase turnover. Employees will gain greater control and satisfaction over their schedules, and store leaders can better manage coverage for all shifts.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Cisco Retail

JULY 26, 2022

Organizational agility is about looking for innovative ways to build resilience, protect revenue streams, streamline operations, and ensure employee engagement. AnyConnect – secure access to networks for any user, on any device, at any time, in any location.

Employee Engagement 137

Employee Engagement Marketing Location Consumer 137

Cisco Retail

MAY 17, 2022

Instead of designing work solely around locations, we must now design the work experience for and around the worker, a user-centric design – wherever they are. Hybrid Work is about empowering people to work onsite, off site, and in mixed mode – moving between locations on any given day or time. Flexibility, agility, inclusivity.

Employee Engagement 127

Employee Engagement Location Management Returns 127

Inside Retail

JANUARY 28, 2024

In 2023, Sweetgreen launched the first two locations of its Infinite Kitchen restaurant, with an automated makeline. Food chains such as Sweetgreen, Ssense, and even Chipotle itself have been experimenting with automated machinery and AI technology to supplement customer service capabilities.

Payment Services 130

Payment Services Planning Finance Apparel 130

Hyken

DECEMBER 3, 2021

Through a variety of surveys and feedback forums, XGS realized that we had some work to do to create an internal culture that drove employee engagement and satisfaction. Before truly focusing energy on the customer, the XGS team has had to focus on the most important asset of all: its people.

Customer Experience 114

Customer Experience Drop-Shipping Employee Engagement Accounting 114

365 Retail

DECEMBER 7, 2021

Fabrice Haiat, CEO and co-founder of YOOBIC, commented: “Propelled by the Covid-19 pandemic, the acceleration of several industry trends at once has forced retailers to adapt quickly, especially those that rely on physical locations for their business. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Cisco Retail

DECEMBER 15, 2021

Mentoring is a part of leading a Conscious Culture , which company employees tap into to make a positive impact on the communities where they live, work, learn, and play, increasing employee engagement in what the company does externally. Because of that early nurturing, Mayur pursued an engineering career.

Employee Engagement 106

Employee Engagement Returns Marketing Promotions 106

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. “Great leaders have always demonstrated these qualities, but now they’re needed in mega doses,” Kurtz explained.

Planning 183

Planning Employee Engagement Consumer Customer Experience 183

Cisco Retail

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Wiser

MARCH 22, 2022

Not all customers make their way into brick-and-mortar locations anymore, which means every second they do spend in-store is more of an opportunity than ever before. Employee Engagement. Since the boom of eCommerce, in-store purchasing has had to evolve to accommodate modern customer shopping preferences.

Consumer 147

Consumer Advertising Employee Engagement Shopping 147

Theatro

MAY 4, 2020

Streamlining these processes often includes the addition of proactive order notifications, inventory location assistance, and first-available team member order acceptance automation. Employees need to know that their work matters. Lead from Afar (While WFH). Nothing is more unnerving than silence in times like these.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Indigo 9 Digital

MAY 2, 2022

All a customer has to do is take a photo of the shoe they want to try on then staff can view the customer’s location in the store in order to bring them their requested item. Customers can also simply touch the smart mirror located inside of their fitting room to request different sizes and colours.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Retail TouchPoints

NOVEMBER 21, 2022

The COVID-19 pandemic ushered in significant challenges in the workplace, some of which had a decidedly negative impact on employees; 49% of organizations with frontline workers saw employee engagement decline. An engaged workforce leads to a more productive business, but engagement isn’t something that just happens overnight.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Inside Retail

MAY 29, 2021

This includes visibility into additional hours from other locations, real-time communication with colleagues, and greater pay clarity. Manage compliance for streamlined employee experience. One of the most important touchpoints an employee has with their employer is when and how they get paid.

Employee Engagement 259

Employee Engagement Fulfillment Management Location 259

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Workforce Management in retail refers to all the processes revolving around organizing and distributing the workforce and tasks at retail locations to ensure smooth retail execution and minimize costs. Retailers should not ignore their employee’s experiences. What is retail workforce management? Task Management.

Management 76

Management Payment Services Employee Engagement Store Operations 76

Wiser

SEPTEMBER 20, 2022

Capitalize on this ability at your brick-and-mortar locations. To do this, make sure your store has clear values, your employees engage in real conversations, and your advertisements are relatable and sincere. The ability to connect with customers emotionally one-on-one is unique to shopping in-stores.

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148