Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. However, business leaders are clearly struggling to identify and prioritize capabilities that strike the balance between efficiency and engagement.

Employee Engagement 255

Employee Engagement Management Point of Sale Planning 255

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.

Employee Engagement 105

Employee Engagement Customer Experience Management Location 105

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. In situations where businesses and customers interact in ways other than face-to-face, many things are lost.

Employee Engagement 149

Employee Engagement Customer Experience Returns ATS 149

Small Biz Trends

JULY 9, 2022

Boost Employee Engagement. Your employees are likely the ones who interact directly with customers most often. So if they’re engaged at work, your customers will be more likely to have a positive experience. This Aircall post by Emily Gregor features seven tips for boosting employee engagement.

Employee Engagement 140

Employee Engagement Marketing Customer Experience Location 140

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. When customers need assistance, they expect fast, reliable service and they shouldn’t have to look all over the store for help.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.

Employee Engagement 98

Employee Engagement Customer Experience Management Location 98

Retail Focus

JANUARY 10, 2022

Starbucks is a global leader in this respect, crunching disparate data streams such as location, demographics, nearby offices and colleges, to test the potential success of new stores. The company uses analytics to explore the impact of new processes on the business and employees. And finally – new income streams.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Amid the Covid-19 pandemic, the business pivoted from the corporate to the industrial sector, and is now located in sites such as Amazon and Officeworks. IR: Can you discuss how the business works?

ATS 130

ATS Employee Engagement Kiosk Planning 130

Hyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson.

Employee Engagement 54

Employee Engagement Customer Experience Returns Location 54

Theatro

APRIL 5, 2023

Sunshine Ace Hardware Leverages Theatro to Digitally Connect Frontline Workforce Sunshine Ace Hardware, situated in nine locations along the western edge of the Southwest Florida coast, prides itself on being more than a hardware store. It was critical that wait times were reduced for customers and associates alike.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 254

Finance Employee Engagement Supermarket Management 254

Cisco Retail

MARCH 8, 2022

Locating products in the stores and finding order information for customers can take much longer than it should. They also decrease employee engagement and satisfaction and increase turnover. These antiquated systems and processes make it harder for them to do their jobs. Product training and information.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Inside Retail

MAY 3, 2024

In the past 14 months, Australian piercing chain SkinKandy has opened 22 studios, bringing its current store count to 62, with another 10 locations set to open in the next three months. Friis noted that people often have very personal reasons for getting a piercing, so providing a great customer experience is critical.

Apparel 253

Apparel Employee Engagement Fashion Accessories 253

Cisco Retail

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. Whether that’s M&A activity or launching new products or re-envisioning the customer experience, it’s already clear what trends will be upon us.

Planning 146

Planning Employee Engagement Consumer Customer Experience 146

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience 303

Customer Experience Employee Engagement Management Consumer 303

Theatro

MAY 4, 2020

First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense. Covid-19 has left shoppers and employees alike, “distracted, scared, and overwhelmed,” in the words of one retailer. Employees need to know that their work matters.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Explore how retailers can leverage technology to set up their staff for success and what tools are needed for workers to get employees to do their jobs effectively and enhance the employee and customer experience. Empower your employees with the tools to improve associate engagement and transform your retail operation.

Management 76

Management Payment Services Employee Engagement Store Operations 76

Theatro

MAY 4, 2022

For example, specialty retailer, Home Depot (5 th ), typically has dozens of frontline employees on a single shift to cover their large format stores and provide customers with the assistance they expect. To support over 1,800 locations, this small team retailer might operate a store with as few as two people on the clock.

Employee Engagement 97

Employee Engagement Specialty Retailers Retail Marketing Customer Experience 97

Retail TouchPoints

NOVEMBER 14, 2023

Building a Michelin-Star Customer Experience Without the right data — and enough of it — all the AI tools in the world won’t lead you to a single meaningful customer insight. Artificial intelligence alone won’t unlock your organization’s potential. In fact, the secret to your success is already in your grasp.

Employee Engagement 240

Employee Engagement Consumer Marketing Management 240