Consumer Customer Experience Employee Engagement Location 
Retail TouchPoints
MARCH 21, 2022
Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.
Indigo 9 Digital
MAY 2, 2022
That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.
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Theatro
APRIL 25, 2022
Because satisfying “fast food” is no longer limited to the traditional drive-thru these days, many C-Stores brands are evolving to offer better and fresher food choices to consumers. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows.
Hyken
MARCH 10, 2023
This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.
Retail TouchPoints
APRIL 28, 2023
Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? This next age of retail should focus on how organizations can capture the value and power of every employee.
Hyken
APRIL 11, 2022
Each week I read many customer service and customer experience articles from various resources. a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson.
Cisco Retail
MARCH 8, 2022
Locating products in the stores and finding order information for customers can take much longer than it should. They also decrease employee engagement and satisfaction and increase turnover. These antiquated systems and processes make it harder for them to do their jobs. Product training and information.
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