Inside Retail

JUNE 8, 2021

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. This new space will give us the ability to work collaboratively, be innovative, thrive as a team and bring all the Customer Experience ideas to life,” Yanez-Olivares said on LinkedIn last month. “It’s

Customer Experience 246

Customer Experience Fulfillment Returns Shipping 246

Retail TouchPoints

MAY 8, 2024

Goodwill Keystone Area has partnered with Reworld to offer no-cost electronics recycling at its 42 stores and donation center sites located across 22 central and southeastern Pennsylvania counties.

Location 216

Location Marketing ATS Customer Experience 216

Retail Focus

NOVEMBER 28, 2022

Brands ensure a frictionless journey “from and to”, at any time, from any location and through any device or touchpoint. . Retail formats in an omnichannel context ensure a seamless experience . In an omnichannel retail environment, each retail format becomes an active contributor of a positive customer experience.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

OCTOBER 18, 2022

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, comfortable and are offered privacy as they move about. In an ever-changing market, evaluation and positive action is always key.

Customer Experience 269

Customer Experience Location Apparel Shopping 269

Retail TouchPoints

OCTOBER 13, 2023

Netflix has operated multiple pop-up stores around the world, including a multi-title location in Los Angeles that operated during the 2022 holiday season and a Manhattan location tied to the Bridgerton series. Netflix has not made final decisions on the stores’ locations or exactly what features they will offer.

Location 223

Location Planning Wholesale Consumer 223

Retail TouchPoints

NOVEMBER 3, 2022

David’s Bridal will showcase personalized service and inclusivity with a new store format in approximately 30 locations, including 12 all-new shops, in 2023. The revamped stores will feature a new layout designed to support one-on-one customer experiences. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.

Customer Experience 211

Customer Experience Clienteling Boutique Accessories 211

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 239

Consumer ATS Location Apparel 239

Retail TouchPoints

NOVEMBER 18, 2020

Mall operator Simon is launching a program that will allow consumers to quickly drop off returns from approximately two dozen brands at participating locations. Offering a variety of services at our properties helps consumers consolidate errands and save time, driving incremental visitation to our properties.”

Returns 228

Returns Location Consumer Customer Experience 228

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Consumers, too, preferred to use contactless payments or to shop online. However they can also be used to generate rich data that would otherwise be impossible to collect.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

AUGUST 4, 2022

By taking a few proactive steps, brands can deliver a world-class customer experience while managing the impact of malicious automated traffic. Audit website framework: Through regular evaluations, security and fraud teams can locate functionality on their website and applications that could be a target of bad bot activity.

Customer Experience 252

Customer Experience Management Checkout Shopping 252

Inside Retail

JUNE 3, 2021

Usage of click & collect has been accelerated over the last year with several Localz customers seeing 200-300-per cent growth year on year. It’s clear that this volume will remain and grow as consumers have adopted store pick-up as a habitual way to shop in post-lockdown. Click and Collect no longer nice to have.

Customer Experience 147

Customer Experience Checkout Location Fulfillment 147

Retail TouchPoints

MAY 17, 2022

Convenience and gas chain Kwik Trip is bringing Coinsource bitcoin ATMs to its more than 800 locations in Wisconsin, Minnesota, Illinois and Iowa. Coinsource kiosks allow consumers to buy and sell bitcoin with U.S. dollars for an 11% fee and receive their bitcoin within minutes.

Location 230

Location Payment Services Kiosk ATS 230

365 Retail

MARCH 21, 2024

Nespresso UK has ventured into the on-the-go coffee scene with the unveiling of a novel coffee shop model named ‘The Nespresso Bar’, strategically located in proximity to Liverpool Street station in the heart of London.

Location 109

Location Customer Experience Shopping Consumer 109

Inside Retail

JULY 11, 2023

In this year’s global edition of the Omnichannel Leadership Report from NewStore – a retail survey that audits around 275 brands across several key international markets – Australia has emerged as a frontrunner in providing consumers with outstanding omnichannel experiences.

Consumer 227

Consumer Payment Services Fulfillment Location 227

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

Theatro

JANUARY 25, 2023

Purpose of this Study With consumers coming back to physical retail stores in full force in the aftermath of the Covid pandemic, the Theatro team decided to survey U.S. consumers to ask them about their in-store experiences. consumers to ask them about their in-store experiences.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Retail TouchPoints

JULY 17, 2023

looked for a partner when it opened its first physical location in May. We’ve always wanted to test out a retail location. Two Data Sets Together Determine the Perfect Store Location Leap worked with Collars & Co. The location was in a city where Collars & Co.

Location 169

Location Visual Merchandising Store Operations Wholesale 169

Retail TouchPoints

JUNE 9, 2022

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve the growing number of online shoppers. Spotlighting the Customer Experience (CX). Connecting Employee and Customer Experiences. And it doesn’t stop there.

Consumer 207

Consumer Shopping Customer Experience Location 207

Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Additionally, Lowe’s Marvin Ellison will be honored with the NRF 2023 Visionary Award. Taking place January 15-16 from 10 a.m.

Consumer 253

Consumer Beauty and Health Returns Location 253

Retail TouchPoints

MARCH 16, 2023

What we know for sure is that consumer perceptions and choices are affected by culture, which also affects spending habits. To succeed in reaching potential customers where they are, your team must employ a culturally competent localization strategy to establish a competitive advantage. based consumers only.

Consumer 266

Consumer Target Market Marketing Accounting 266

365 Retail

DECEMBER 1, 2022

Digital shopping through eCommerce and mCommerce platforms have fast become the go-to for many customers looking for a quick, hyper-personalised and flexible retail experience from the comfort of their own home – or on the go. Empowering store associates .

Customer Experience 84

Customer Experience Checkout Fulfillment Consumer 84

Frank Mayer

MAY 10, 2021

teams with the Illinois-based cannabis dispensary on a self-service kiosk program for the business’s multiple locations. GRAFTON, WI – Consume Cannabis Company, a cannabis retailer that operates seven dispensaries throughout Illinois and Michigan, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc.

Kiosk 52

Kiosk Customer Experience Consumer ATS 52

Retail TouchPoints

JANUARY 19, 2024

A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. consumers are increasingly looking for deals and overall experience when shopping.

Payment Services 325

Payment Services Merchant Services Customer Experience Consumer 325

Hyken

AUGUST 4, 2023

This week, we feature an article by Srushti Shah, a digital marketer focused on effectively helping her clients and customers achieve their desired results. She writes about how artificial intelligence and machine learning technology can help businesses automate processes and put more focus on delivering amazing customer experiences.

Customer Experience 52

Customer Experience Accounting Consumer Marketing 52

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. The first step is to use the right hashtags according to location and trending videos by category, which you can find on the “Discover Tab.”

Consumer 245

Consumer Accounting Customer Experience Marketing 245

Retail TouchPoints

JANUARY 25, 2023

opened in November 2022 and brought a burst of activity (and color) to consumers through a vibrant yet intimate space. Gates noted that consumers can “immediately understand the difference” between Fiture and its competitors when they use the modular spaces equipped with its devices. As part of its quest to expand into the U.S.,

Location 182

Location Consumer Marketing Management 182

Retail TouchPoints

AUGUST 20, 2020

Many e-Commerce customers experience frustration, confusion and hesitation, which often lead to missed opportunities and increased bounce rates. Moxie’s solutions are designed to locate these pain points and deploy relevant information to struggling users.

Consumer 267

Consumer Customer Experience Location Marketing 267

Retail TouchPoints

FEBRUARY 14, 2022

EVP and CFO Shawn Guertin announced estimated capital expenditures as high as $3 billion to “invest in technology and digital enhancements to improve the consumer experience as well as our community locations” during a Feb. 9 call with investors. million , according to President and CEO Karen Lynch.

Consumer 244

Consumer Location Planning Marketing 244

Retail TouchPoints

FEBRUARY 3, 2022

We know one of the most critical ways brands connect with consumers is via social media. As one of the fastest-growing forms of communication (the average annual growth rate amongst consumers on social platforms is 7.2%), brands would be remiss to ignore this relatively low-lift form of engagement. In fact, there are now roughly 3.78

Consumer 235

Consumer Clienteling Fashion Location 235

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

JULY 21, 2021

By the end of 2021, the retailer will have nine stores nationwide, with new locations set to open in Boston, Los Angeles and New Jersey. The location, aptly called Art CAMP , is reminiscent of summer camp and its myriad of activities. On the first floor, consumers can shop a vast array of merchandise — from the hottest L.O.L

Location 222

Location Merchandise Store Apparel Shopping 222

Retail TouchPoints

JULY 27, 2023

Since the beginning of the COVID pandemic, Joann, like many omnichannel retailers, has experienced higher customer demand for convenient pickup services. Joann has extended its partnership with Flybuy to power the craft retailer’s buy online, pick up in-store (BOPIS) offering.

Location 171

Location Planning Store Operations Customer Experience 171

Retail TouchPoints

SEPTEMBER 25, 2023

In general, when you’re trying to speed up delivery and still provide a wide assortment of products, that puts the burden largely on inventory, and getting that inventory positioned close to the end consumer. Retailers have to right-size consumer expectations.

Returns 288

Returns Supply Chain Management Fulfillment Customer Experience 288

Retail TouchPoints

MARCH 18, 2024

Store managers will have the flexibility to open more staffed lanes and set self-checkout hours that are appropriate for their locations, although Express Self-Checkout will be available during the store’s busiest shopping times. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Checkout 196

Checkout Payment Services Store Operations Customer Experience 196

Retail TouchPoints

FEBRUARY 1, 2023

While the retailer, now led by CEO David Sherwood, grandson of Joseph, is focused on fine-tuning its ecommerce experience, it is rapidly adding to its 100+-location store count concentrated in the American Southwest to Georgia and Florida, particularly Miami. They have to do all they can to show the product,” he said.

Jewelry 210

Jewelry Consumer Finance Payment Services 210

Inside Retail

APRIL 29, 2024

Melbourne’s fashion capital Chadstone has been tapped as the second Australian location for New Balance’s UCC format store. The New Balance UCC (uncommonly common concept) store is redefining the traditional retail experience by placing people, not products, at the forefront of the retail experience.

Fashion 264

Fashion Location Shopping Consumer 264

Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience 62

Customer Experience Payment Services Home Furnishings Fulfillment 62