Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

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Returns Drop-Shipping Wholesale Shipping 238

A1 Retail

MARCH 25, 2024

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels and a major global open locker network operator, has announced that Royal Mail has joined the Parcel Pending by Quadient Open Locker Network under a multi-year contract.

Drop-Shipping 59

Drop-Shipping Consumer Returns Outdoor 59

Retail TouchPoints

NOVEMBER 1, 2022

Saks has partnered with TerraCycle to launch the Saks Beauty Recycling program, which will let shoppers send in empty beauty containers through Saks.com or drop them at select Saks Fifth Avenue stores across the U.S. to give them a second life. The waste will be sorted by composition, (e.g. The waste will be sorted by composition, (e.g.

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Drop-Shipping Shipping Location Consumer 250

Retail TouchPoints

JANUARY 3, 2024

Sticking with this outdated approach can lead to higher environmental impacts, unnecessary financial losses and dwindling customer trust. Think about the everyday shopper: for many, the nearest returns location isn’t just around the corner. At the heart of this strategy is the analysis of customer return patterns.

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Returns Drop-Shipping Customer Experience Customer Retention 256

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. For example, most consumers today are concerned about carbon emissions, climate change and sustainability.

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Drop-Shipping Returns Shipping Consumer 256

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Consumers expect a seamless interaction with a brand when and where they want it. Loyalty must adjust to meet those evolving consumer expectations.

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Drop-Shipping Visual Merchandising Consumer Apparel 189

Inside Retail

FEBRUARY 6, 2023

Using technology to improve customer experience Groundfloor Click -and-Collect lockers offer customers a convenient and efficient way to pick up their online orders. With smart click-and-collect lockers, customers can simply drop by the store at their leisure and retrieve their order.

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Drop-Shipping Returns Fulfillment Shipping 130

Retail TouchPoints

FEBRUARY 10, 2022

Since consumers must schedule appointments for the test kits, retailers have control over the number of tests that can be picked up and dropped off each day, and the volume of testing can change over time. Thanks to HHS, the retailer can be compensated for each completed test that is distributed at their retail stores.”

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Drop-Shipping Shipping Returns Consumer 203

Retail TouchPoints

MARCH 17, 2021

This massive increase put significant strains on the supply chain as well as shipping and delivery. Over the course of the COVID-19 pandemic, items that consumers shopped for reflected the stay-at-home sentiment, such as household essentials, electronics and entertainment and health, beauty and wellness products.

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Drop-Shipping Shipping Beauty and Health Fulfillment 151

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Returns Play a Key Role in Customer Attrition and Loyalty.

Returns 276

Returns Merchant Services Drop-Shipping Consumer 276

Retail Focus

JUNE 9, 2023

Modern shopping is a blend of digital and in-person experiences – from online stores and social media to in-person events and bricks-and-mortar high streets. To highlight the success of the company, its flagship store is located on London’s prime shopping street – Regent Street.

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Drop-Shipping Customer Experience Apparel Shipping 130

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

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Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Retail TouchPoints

NOVEMBER 9, 2021

Data also can help retailers make the most of whatever inventory they already have in warehouses as shipping capacity becomes more limited during the busy season. Improve the process with dedicated people and dedicated in-store locations that don’t interfere with in-store shoppers,” said Driscoll.

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Fulfillment Drop-Shipping Shipping Consumer 276

Retail TouchPoints

AUGUST 22, 2022

Woodbury Commons in NY, one of Simon’s Premium Outlets locations. We share a lot of the data and we move consumers into their full-price environment ,” explained Grover. “I’ve And because we’re marketing to a different consumer, we open up our customers to their brands.

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Fulfillment Drop-Shipping Shopping Location 246

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior. Retail is already changing.

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Drop-Shipping Shipping Accounting Management 207

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ The stores give them the chance to try and see and experience our brand in real life.”

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Wholesale Drop-Shipping Marketing Accounting 224

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. Richard Maicki. Keith Jelinek.

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Drop-Shipping Merchant Services Fulfillment Shipping 183

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. One major aspect is the Market Fulfillment Centers , 30,000 square-foot automated fulfillment spaces that can be located inside or connected to existing stores.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 264

Retail TouchPoints

AUGUST 16, 2021

After all, consumers need to be able to bring back certain items. Consumers, for example, have started to adopt the ‘bracketing’ strategy. This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. But the drivers behind returns have evolved. But don’t stop there.

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Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

JULY 3, 2023

We are very focused on getting physically in front of our consumer, and i n Europe the strategy there is around very niche markets like dance, BMX, etc. There’s nothing worse than having a customer request to add something or request the cancellation of an order and we don’t get to it before it ships out,” said Flateman Posner. “It’s

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Management Payment Services Drop-Shipping Marketing 255

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. In the midst of the global COVID-19 pandemic, retailers are creating more flexible policies to accommodate current conditions, including extending the time consumers have to return products.

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Returns Merchant Services Drop-Shipping Accessories 150

Retail TouchPoints

DECEMBER 6, 2021

Designing a photoshoot for a furniture collection is typically an expensive, logistics-heavy procedure that involves months spent coordinating teams of people, products and locations. The platform lets creators drag and drop the pieces throughout the space to get the exact look they want, and the creators also can switch between view modes.

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Drop-Shipping Home Furnishings Shipping Management 229

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

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Payment Services Customer Experience Consumer Advertising 213

Rangeme

JULY 29, 2022

What Fast Fulfillment Means to Consumers. Most retailers’ supply chains were not prepared for the abrupt switch in transportation and fulfillment needs or the sudden spike in consumer demand. . According to consumers, promising fast shipping sells. Better Customer Retention. More Sales.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

A1 Retail

JANUARY 14, 2022

More than half (52%) of global consumers said they are less likely to order an item that requires shipping from overseas than they were a year ago . Unwilling to compromise on speed and availability, consumers are now paying special attention to the purchasing journey. Changing Consumer Attitudes and Behaviours Set to Continue.

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Drop-Shipping Shipping Consumer Customer Experience 75

Independent Retailer

AUGUST 9, 2022

Bringing the retail experience to wherever the customer is located will be an important ongoing strategy for success. . With an iPad, they can be outside and walking around, engaging with customers. You can use LTE connectivity and be free to show products, wherever the consumer is.”.

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Drop-Shipping Payment Services Kiosk Shipping 53

Retail TouchPoints

SEPTEMBER 9, 2020

Consumers stuck at home have had the time to thin out their wardrobes and make room in the garage — along with strong financial incentives to turn their possessions into cash. With consumers seeking bargains from home, online secondhand is set to grow 69% between 2019 and 2021, while the broader retail sector is projected to shrink 15%.”.

Jewelry 189

Jewelry Drop-Shipping Consumer Accounting 189

Rain Pros

AUGUST 18, 2023

The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations. Customs documents are also prepared if necessary for shipping.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations. Customs documents are also prepared if necessary for shipping.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Independent Retailer

AUGUST 5, 2022

Low-code platforms can be used to develop applications that improve customer service by empowering staff to address issues and reduce support calls. These applications can create apps that connect customers and data with multiple consumer touchpoints and systems. Provide a Seamless Customer Experience .

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Drop-Shipping Fulfillment Shipping Management 77

Wiser

SEPTEMBER 28, 2017

Mark de Bruijn writes on the Future of Customer Engagement and Commerce that not even one-fifth (17 percent) of “retailers indicate that their current omnichannel selection provides seamless integration for an optimal customer experience.” Or, that associate can have it shipped to them instead.

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Drop-Shipping Shipping Returns Boutique 189

Retalon

DECEMBER 8, 2021

As mentioned earlier, in its simplest form, order fulfillment is the physical process of getting a purchased product from a storage location to the customer. Some factors affecting this decision include the proximity of the storage location to the customer, inventory availability, and the labour involved.

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Star Miconics

AUGUST 26, 2022

Companies need new technology to reach customers and give them convenient ways to purchase products and services. As consumers acclimate to mobile and online reservations and ordering, advanced hospitality technologies facilitate a seamless and enjoyable customer experience. Consumers have spoken! Download Now.

Payment Services 98

Payment Services Merchant Services Drop-Shipping Point of Sale 98

Cisco Retail

APRIL 22, 2021

Reflecting on the nexus of Cisco’s product takeback and reuse program a year and a half after we relaunched it, Cisco VP of Global Distribution Sales Andrew Sage explains, “We wanted to make it as easy for our customers and partners to [send back old equipment] as it is to take recycling to the end of the driveway.”

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Drop-Shipping Returns Shipping Management 135

Retail Gazette

OCTOBER 5, 2023

With the cost-of-living crisis at the forefront of shoppers’ minds, it’s no surprise so shoppers have jumped ship from the traditional big four supermarkets to discounters. Yes, Lidl UK swung to a loss but sales and customer numbers have soared. million new customers during the period, compared with Aldi’s 1 million.

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Supermarket Grocer Drop-Shipping Planning 113

Indigo 9 Digital

SEPTEMBER 1, 2022

Marks & Spencer has said it started out with third party brands flowing through its distribution network but it is planning to give sellers the flexibility to use a drop ship model where the brand holds onto its inventory and fulfills the order itself. “M&S’s Do you like this content?

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Drop-Shipping Markdowns Planning Grocer 95