Retail TouchPoints

MAY 6, 2024

Through IoT, these managers can seamlessly maintain safer, more service-friendly, energy- and cost-efficient environments by accessing data from the cloud and gaining remote, real-time visibility into their equipment across multiple locations. Temperatures during business hours are set to keep staff and guests comfortable.

Store Operations 233

Store Operations Management Location Customer Experience 233

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. customer experience).

Loss Prevention 265

Loss Prevention Visual Merchandising Sporting Goods Store Operations 265

Retail TouchPoints

SEPTEMBER 25, 2023

In general, when you’re trying to speed up delivery and still provide a wide assortment of products, that puts the burden largely on inventory, and getting that inventory positioned close to the end consumer. Retailers have to right-size consumer expectations.

Returns 293

Returns Supply Chain Management Fulfillment Customer Experience 293

Retail TouchPoints

MAY 29, 2024

In today’s dynamic retail landscape, characterized by shifting consumer behaviors and evolving preferences, the traditional approach to real estate and store formats is undergoing a significant transformation. Streamlined shopping experience. Whole Foods was crowned the simplest brand in the U.S.

Checkout 218

Checkout Planning Store Layout Consumer 218

Retail TouchPoints

JULY 27, 2023

Joann has extended its partnership with Flybuy to power the craft retailer’s buy online, pick up in-store (BOPIS) offering. Since the beginning of the COVID pandemic, Joann, like many omnichannel retailers, has experienced higher customer demand for convenient pickup services.

Location 176

Location Planning Store Operations Customer Experience 176

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Store Operations 311

Store Operations Customer Experience Location ATS 311

Retail TouchPoints

MARCH 1, 2023

For example, when Kohl’s first piloted the launch of Amazon return kiosks in 2017, it saw new customers increase 9% at test locations compared to 1% increases at other stores. That partnership has since been expanded chainwide.

Returns 249

Returns ATS Kiosk Customer Experience 249

Retail TouchPoints

MARCH 25, 2024

To mark Earth Month in April, Staples is launching a battery recycling program that has already seen recycling rates soar from less than 50 batteries per week to thousands per location in test stores. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 262

ATS Returns Consumer Location 262

Retail TouchPoints

JUNE 8, 2022

California-based Vallarta Supermarkets is piloting autonomous robots in five locations in Fresno, Kern, Los Angeles and San Bernadino counties to support employees by identifying in-store hazards. The retailer will test inventory management technology in a sixth store.

Inventory Management 228

Inventory Management Supermarket Store Operations Customer Experience 228

Retail TouchPoints

MAY 1, 2024

An emerging approach to filling that currently wide gap is by installing charging stations at big-box retailers, convenience stores and other locations where people can charge their vehicles while going about their daily routines. For retailers, installing charging stations offers a win-win.

Consumer 237

Consumer Accounting Location Planning 237

Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

Store Layout 237

Store Layout Accessories Location Promotions 237

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

Location 147

Location Payment Services Planning Store Operations 147

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 182

Consumer Telecommunications Fulfillment Customer Experience 182

Retail TouchPoints

OCTOBER 31, 2023

What are the most customer-friendly ways to protect high-value items from smash-and-grabs? How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset? The good news: Skills developed on the consumer side can be flipped around and used to fight retail crime.

Loss Prevention 248

Loss Prevention Sporting Goods Customer Experience Store Layout 248

Retail TouchPoints

OCTOBER 3, 2023

The digital channel typically had one or more dedicated facilities, which ironically were often planned and managed like an individual additional brick-and-mortar location. Checking inventory in a local store but not placing an order? The picture gets even blurrier when you try to define what exactly constitutes a digital transaction.

Fulfillment 233

Fulfillment Drop-Shipping Markdowns Shipping 233

Retail TouchPoints

MARCH 22, 2024

Traditional shopping carts also expose their stores to possible fines. A single Walmart location in a small Massachusetts town had to pay more than $20,000 to compensate city employees for rounding up and storing their stray carts. But that’s only the beginning when it comes to smart carts’ benefits.

Returns 231

Returns Customer Experience Shopping Wholesale 231

Retail TouchPoints

FEBRUARY 15, 2024

The sports apparel and performance shoe retailer’s first international store was in Japan; its 100th launched in NYC’s Times Square and its 3,000th debuted in China. Every location offers the same look and feel to carry the Skechers brand with consistency across six continents,” said Michael Greenberg, President of Skechers in a statement.

Apparel 280

Apparel Location Planning Consumer 280

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress. We love the feedback that says ‘Hey, I was able to do this.

Fulfillment 279

Fulfillment Shipping Inventory Management Location 279

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Point of Sale 229

Point of Sale Customer Experience Shopping Location 229

Retail TouchPoints

DECEMBER 22, 2023

This opens up a world of possibilities for both businesses and consumers. While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers.

Shopping 274

Shopping Checkout Visual Merchandising Consumer 274

Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment.

Visual Merchandising 249

Visual Merchandising Consumer Inventory Management Customer Experience 249

Retail TouchPoints

MAY 24, 2023

COVID-19 kept people cooped up at home and cooking their own meals (including that infamous sourdough bread), but now that pandemic lockdowns are behind us, hospitality and retail companies believe consumers are eager to satisfy their cravings for both socializing and eating out in a single visit. and Canada over the next two years.

Location 230

Location Consumer Planning Returns 230

Retail TouchPoints

DECEMBER 12, 2023

Add it all up and it’s clear that the timing duration, and location of holiday shopping is not like the old days. Keeping in mind as well the need to optimize their supply chain fulfillment to meet consumer delivery expectations while managing parcel carrier costs?

Markdowns 251

Markdowns Retailing Pricing Promotions Fulfillment 251

Retail TouchPoints

JULY 17, 2023

Apart from refrigerators, Walmart utilizes IoT sensors to remotely control its HVAC systems in stores in a particular U.S. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Exceptional customer experience. Self-checkout.

Payment Services 223

Payment Services Checkout Inventory Management Customer Experience 223

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 257

Fulfillment Drop-Shipping Customer Retention Shipping 257

Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. all of whom are retail and design veterans with 20+ years of furniture industry experience. Owning the Entire Customer Experience.

Shopping 239

Shopping Customer Experience Shipping Consumer 239

Retail TouchPoints

DECEMBER 8, 2022

Thoughtful Curation Creates Better Customer Experiences. But Bodkins noted that interest in NA products is growing globally, and Boisson’s highly curated digital platform makes it easier for consumers to browse and buy from more than 125 NA brand options. The stores] are where they come to try before they buy.”

Fulfillment 250

Fulfillment Customer Experience Marketing Consumer 250

Retail TouchPoints

JANUARY 4, 2023

Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers. Beyond the Shelf.

Comparison Shopping 247

Comparison Shopping Consumer Shopping Customer Experience 247

Wiser

DECEMBER 11, 2023

A comprehensive store audit helps optimize product placement, enhance customer experience, and ultimately, drive more sales. In today’s retail environment, traditional methods of store auditing can be time-consuming and inefficient. That’s where crowdsourcing comes into play.

Promotions 148

Promotions Store Operations Customer Experience Location 148

Retail TouchPoints

MAY 3, 2024

The Save Mart Companies is building on its partnership with Instacart by implementing several in-store solutions in nearly all 200 Save Mart, FoodMaxx and Lucky locations.

Grocer 253

Grocer Advertising Management Consumer 253

Retail TouchPoints

SEPTEMBER 19, 2023

This is the latest initiative in Oracle and Uber’s seven-year strategic cloud partnership and it will not only help retailers keep pace with consumer demand for on-demand delivery and returns but also streamline omnichannel customer experiences.

Returns 242

Returns Customer Experience Location Management 242

Retail TouchPoints

OCTOBER 18, 2023

But now, Melissa & Doug is taking the reins of the experience and using its first flagship store to fully immerse consumers into its world of play. The 1,600-square-foot store is located in The Westchester shopping mall in White Plains, N.Y. 6, 2023, just ahead of the holiday shopping rush.

Wholesale 211

Wholesale Consumer Shopping Location 211

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. JOANN stores also sell individual “ingredients,” but the end product is a decoupage photo album cover or a spooky handmade Halloween costume rather than a beef stew. and Sherman Oaks, Calif.

Customer Experience 245

Customer Experience Shipping Location Promotions 245

Retail TouchPoints

JANUARY 25, 2024

(CSI) will use a combination of digital screens, foot traffic analysis, an AI-powered social media solution and a robust content management system to power these new experiences. The stores, which are located in San Diego, Millbrae, Calif., and Vancouver, Wash.,

Promotions 242

Promotions Location Management Consumer 242

Retail TouchPoints

AUGUST 18, 2023

It strengthens long-term relationships with shoppers and encourages interaction between the consumers and their most loved brands. Maximizing Mobile Personalizing the user experience to enhance customer loyalty is more achievable today than ever before. Even with in-store promotions, timing is everything.

Marketing 221

Marketing Promotions Location Supermarket 221

Retail TouchPoints

OCTOBER 8, 2020

Shoppers receive a QR code and return drop-off instructions via an online returns portal, then bring the return to a participating Staples stores or a retailer’s brick-and-mortar location without needing to print a label or package the return. We’ve found that 97%.

Returns 262

Returns Location Customer Experience Shopping 262