Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. customer experience).

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Inside Retail

APRIL 30, 2024

However, in an increasingly digital world, the brand recognised the need to evolve its retail experience to meet the demands of modern consumers. And certainly, through peak trade, that can pose some challenges to the customer experience,” said Kyle Grimshaw, head of stores at RM Williams.

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Retail TouchPoints

MARCH 15, 2023

As technology innovation continues to advance, retailers are ever on the lookout for easier, faster, and more convenient ways to streamline and enhance their operations and the customer experience. But because they don’t engage consumers, they do little to encourage a point-of-sale purchase.

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Point of Sale Advertising Customer Experience Marketing 214

Star Miconics

JANUARY 26, 2023

But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. AI helps consumers and workers streamline their activities and increase productivity. But what is artificial intelligence?

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Point of Sale Merchant Services Inventory Management Checkout 52

Retail TouchPoints

OCTOBER 31, 2023

What are the most customer-friendly ways to protect high-value items from smash-and-grabs? The good news: Skills developed on the consumer side can be flipped around and used to fight retail crime. Today’s retailers have impressive expertise in customer research. Be tough — but preserve the customer experience.

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Loss Prevention Sporting Goods Customer Experience Store Layout 248

Retail TouchPoints

DECEMBER 13, 2022

After two years of pandemic-driven online shopping, many consumers are stepping back out into the world and into physical stores. Now, instead of one or the other, consumers are using both offline and online channels seamlessly within the same buying journey.

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Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

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Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

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Payment Services Checkout Inventory Management Customer Experience 223

Retail TouchPoints

JULY 17, 2023

The virtual try-on experience is now available at Dufry locations in London’s Heathrow and Stansted airports as well as airports in Manchester, UK and Barcelona, Spain. Dufry said that it plans to bring the virtual try-on experience to “many more” airports in the future. Dufry has teamed up with AR tech solution Perfect Corp.

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Point of Sale Location Shopping Planning 202

Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Plus, regulatory requirements require these stores to be located in industrial areas, away from traditional retail locations.

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Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

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Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue.

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Payment Services Checkout Point of Sale Management 247

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. This misunderstanding of pain points (and how to relieve them) applies at multiple points in the shopper journey.

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Retail TouchPoints

MAY 18, 2021

with Instagram-worthy interiors that are driving up neighborhood property values and attracting luxury consumers. Many top-tier cannabis brands are changing the face and culture of their cannabis brick-and-mortar experience through the use of the following design elements typically implemented by high-end retailers: Reimagined Floorplans.

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Boutique Jewelry Customer Experience Point of Sale 297

Retail TouchPoints

MAY 9, 2024

And stay tuned next week for a special bonus entry in the series — an on-the-ground take on the smart cart shopping experience. It’s enough to make one wonder if cashierless tech overall is simply a failed experiment. The short answer is no, although the experiment is still very much in progress — and there have been some big failures.

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Retail TouchPoints

AUGUST 18, 2023

It strengthens long-term relationships with shoppers and encourages interaction between the consumers and their most loved brands. Maximizing Mobile Personalizing the user experience to enhance customer loyalty is more achievable today than ever before. Even with in-store promotions, timing is everything.

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Rangeme

JANUARY 22, 2024

The ever-escalating prevalence of digital technology is feeding consumers’ thirst for knowledge – including detailed facts about the products they buy. GS1 Standards help businesses uniquely identify companies, products, locations and assets in the supply chain and create a common language for sharing information between trading partners.

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Retail TouchPoints

JULY 8, 2021

The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S., Leasing at URW in a statement. “We

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Inside Retail

MARCH 21, 2024

Located within Chadstone shopping centre, the largest shopping centre in Australia, the tweaked design comes as Vicinity Group invests in making Chadstone a renowned food destination in addition to being known as the nation’s “fashion capital.”

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Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

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Payment Services Checkout Customer Experience Point of Sale 298

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

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Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out.

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Apparel Payment Services Checkout Location 242

Retail TouchPoints

APRIL 16, 2024

Earlier this month , the company revealed that it was removing its cashierless Just Walk Out technology from its Amazon Fresh supermarkets and would not deploy it in new locations scheduled to open later this year.

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Retail TouchPoints

AUGUST 18, 2022

But now, as BNPL offerings — and consumers’ understanding of them — mature, the explosive growth of the last two years is slowing. With inflation and interest rates on the rise, a more nuanced approach to BNPL is emerging, and experts say that’s a good thing for both consumers and retailers. In fact, 50% of U.S

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Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel. year-on-year.

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Inside Retail

JUNE 26, 2023

Instead of manually inputting sales into separate payment terminals after processing them on their point-of-sale (POS), retailers are now increasingly turning to systems that sync their POS with their payment processors, allowing transactions to seamlessly flow between the two platforms.

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Retail TouchPoints

JUNE 23, 2023

Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. Cloud systems are typically designed to run a handful of large, universally available locations — sometimes referred to as “operating at cloud scale.” Take cloud point-of-sale (POS), for example.

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Payment Services Customer Experience Promotions Point of Sale 254

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

A complete point of sale system is one of your biggest assets in the retail industry. You need a point of sale system that helps you manage your business successfully in today’s highly competitive retail industry. Will your point of sale work across multiple platforms?

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Point of Sale Customer Retention Management Promotions 81

Inside Retail

JULY 18, 2023

In our always-connected society, consumers are all the more demanding. They expect tailored content that aligns with their lifestyle, irrespective of location, preferred device or even time – placing greater strain on today’s stores. Ultimately, creating more value and satisfaction for the consumer.

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Payment Services Fashion Point of Sale Customer Experience 130

Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry.

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Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

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Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. EY (Ernst & Young) has been tracking changing consumer sentiments since the onset of COVID-19 and will soon launch its 8 th Future Consumer Index. 16 from 12:45 to 1:15 p.m. 17 from 3 to 3:30 p.m.

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Retail TouchPoints

AUGUST 23, 2023

There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations. Moreover, customers seem very receptive to self-checkout, with 73% noting that it feels much faster than a traditional cashier.

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Retail TouchPoints

JUNE 1, 2022

billion spent in March 2020, or about 10% of all grocery sales. . Consumers are learning that the prices retailers charge for items purchased online are actually higher, and delivery to home can come at a cost of $15 to $20 all in. Location, location. Delivery to home is in decline. BOPIS is growing.

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Retail TouchPoints

JULY 12, 2023

With centralized IT teams and dispersed locations the retail norm, AI networking features are providing near-real-time visibility into network activity. By combining external data with the internal information your locations generate, an advanced AI networking solution provides you accurate insights for sorting out behavioral anomalies.

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Location Management Point of Sale Customer Experience 218

I Vend

MARCH 14, 2023

Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping. When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online.

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Inside Retail

FEBRUARY 12, 2024

Located in the heart of the Meatpacking District, Genesis House is a Michelin-starred Korean restaurant, tea room, library and luxury car showroom, which provides a premium experience blending socialising, cuisine, and shopping in one aesthetically pleasing locale. A touch of genuineness was the cherry on top.

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