Retail TouchPoints

APRIL 28, 2023

We found that more than 70% of employees who say they have the perfect amount of tech tools plan on staying at their company long-term. The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups?

Finance 276

Finance Employee Engagement Supermarket Management 276

Retail TouchPoints

AUGUST 18, 2022

With continued company expansion, the retailer realized the need for more timely and consistent information delivery to its employees — most of whom don’t work at desks. To address some of the newfound employee engagement challenges, the retailer turned to digital signage as a cost-effective way to reach its workforce.

Employee Engagement 286

Employee Engagement Management Promotions Location 286

365 Retail

FEBRUARY 28, 2024

By Ian Barrow, Senior Employee Experience Consultant at WorkBuzz Sounds easy, right? Not so when your workers are located across different stores and work shifts. To find out what is really driving your workers out the door, you need to ask them.

Kiosk 106

Kiosk Employee Engagement Management Accounting 106

Inside Retail

JANUARY 28, 2024

American fast-food chain Chipotle made headlines last Wednesday when it announced it would be providing updated benefits for its approximately 110,000 employees and the upcoming surge of workers it is planning to hire this year. Bowls move down a conveyor belt with guests’ selections being added along the way.

Payment Services 130

Payment Services Planning Finance Apparel 130

Theatro

APRIL 5, 2023

Sunshine Ace Hardware Leverages Theatro to Digitally Connect Frontline Workforce Sunshine Ace Hardware, situated in nine locations along the western edge of the Southwest Florida coast, prides itself on being more than a hardware store. Communication could no longer be fragmented, sporadic or complicated.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.

Employee Engagement 97

Employee Engagement Customer Experience Management Location 97

Hyken

MAY 27, 2022

Eliminating the monotony motivates employees to focus on the strategic aspects of their job . Focus on employee engagement?. There needs to be a safe space for customer support employees to voice their concerns and share their challenges with the management. Final thoughts .

Employee Engagement 104

Employee Engagement Customer Experience Management Location 104

Hyken

DECEMBER 3, 2021

Through a variety of surveys and feedback forums, XGS realized that we had some work to do to create an internal culture that drove employee engagement and satisfaction. This may sound rudimentary, however, the impact was almost immediately felt. XGS is now moving toward what we call a “100% mindset.”

Customer Experience 114

Customer Experience Drop-Shipping Employee Engagement Accounting 114

365 Retail

DECEMBER 7, 2021

To meet these challenges, 60% of respondents indicated their businesses planned to invest more in digital workplace technology, over the next 12–18 months, than in prior years. By country, 66% of UK respondents said they plan to invest more versus 60% of US respondents and 52% of respondents in Canada.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. Doing so also builds skills in planning for the future among its key people.

Planning 166

Planning Employee Engagement Consumer Customer Experience 166

Theatro

MAY 4, 2020

At Theatro, we’ve been busy supporting customers across the retail landscape, both those that have been operating through this unique period and those planning their reopenings. First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Rain Pros

JANUARY 1, 2023

Escape Room Locked in a room for one hour, your team is tasked with finding hidden objects, solving puzzles, and figuring out clues to locate the key that will set them free. Conclusion Every business owner wants engaged workers who contribute to the company’s productivity. Grow your business with Rain Retail Software.

ATS 52

ATS Employee Engagement Outdoor Location 52