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Why are your store workers leaving?

365 Retail

Of the total retail job vacancies, store vacancies accounted for a huge 87 per cent. By Ian Barrow, Senior Employee Experience Consultant at WorkBuzz Sounds easy, right? Not so when your workers are located across different stores and work shifts. The average turnover rate was 50.8

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Sunshine Ace Hardware Nails Customer Satisfaction with Innovative Voice Technology

Theatro

Sunshine Ace Hardware Leverages Theatro to Digitally Connect Frontline Workforce Sunshine Ace Hardware, situated in nine locations along the western edge of the Southwest Florida coast, prides itself on being more than a hardware store. Communication could no longer be fragmented, sporadic or complicated.

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Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

Hyken

Through a variety of surveys and feedback forums, XGS realized that we had some work to do to create an internal culture that drove employee engagement and satisfaction. Every employee pledged by signing a commitment letter promising to own and apply the rules throughout their day. . Closing the Operational Gap.

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UK retailers turn to digital workplace technology to address changing industry landscape

365 Retail

While 44% said stores will continue to account for most of their companies’ sales over the next few years, 59% of those surveyed said store associates needed tools to enable them to match their product knowledge with that of increasingly well informed and demanding consumers. And the evidence to support this adoption is overwhelming.