Retail TouchPoints

AUGUST 18, 2022

For retail team members, this lack of information can mean they’re not steering customers to the latest promotions, or they may not be seeing well-deserved kudos from their management teams. To address some of the newfound employee engagement challenges, the retailer turned to digital signage as a cost-effective way to reach its workforce.

Employee Engagement 236

Employee Engagement Management Promotions Location 236

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. 5G can Drive Consumer Engagement. He has an active role in the hiring and staff development process for front-line through Director-level employees.

Payment Services 244

Payment Services Checkout Supply Chain Management Customer Experience 244

365 Retail

FEBRUARY 28, 2024

By Ian Barrow, Senior Employee Experience Consultant at WorkBuzz Sounds easy, right? Not so when your workers are located across different stores and work shifts. For example, exit surveys can provide a treasure trove of insights so managers can better understand what’s causing store workers to leave.

Kiosk 104

Kiosk Employee Engagement Management Accounting 104

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.

Employee Engagement 98

Employee Engagement Customer Experience Management Location 98

Theatro

APRIL 5, 2023

Sunshine Ace Hardware Leverages Theatro to Digitally Connect Frontline Workforce Sunshine Ace Hardware, situated in nine locations along the western edge of the Southwest Florida coast, prides itself on being more than a hardware store. Communication could no longer be fragmented, sporadic or complicated.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Inside Retail

JANUARY 28, 2024

American fast-food chain Chipotle made headlines last Wednesday when it announced it would be providing updated benefits for its approximately 110,000 employees and the upcoming surge of workers it is planning to hire this year. Bowls move down a conveyor belt with guests’ selections being added along the way.

Payment Services 130

Payment Services Planning Finance Apparel 130

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience. Final thoughts .

Employee Engagement 104

Employee Engagement Customer Experience Management Location 104

365 Retail

DECEMBER 7, 2021

To meet these challenges, 60% of respondents indicated their businesses planned to invest more in digital workplace technology, over the next 12–18 months, than in prior years. By country, 66% of UK respondents said they plan to invest more versus 60% of US respondents and 52% of respondents in Canada.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. Doing so also builds skills in planning for the future among its key people.

Planning 139

Planning Employee Engagement Consumer Customer Experience 139

Theatro

MAY 4, 2020

At Theatro, we’ve been busy supporting customers across the retail landscape, both those that have been operating through this unique period and those planning their reopenings. First, frontline associates are central to evolving plans both because they define the customer experience and because they are retail’s largest expense.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52