Sat.Feb 10, 2024 - Fri.Feb 16, 2024

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Shoplight Tackles the Throw Away Culture in Retail Lighting

Retail Focus

Retail is fast paced. Trends evolve rapidly, seasons swiftly come and go, and the perpetual push to create and satisfy demand is the norm. The practicalities of the retail sector means that lighting fixtures are often removed at speed as retailers regularly refurbish stores and exit premises as leases expire. Contractors must get in and out quickly.

Planning 148
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Building Consumer Trust in the Digital Age: Thrudark’s Strategy

365 Retail

At ThruDark, we’ve committed to charting our own course to success — and integral to that mission is the relationship we have with our customers. After all, we’ve not got this far alone. We’ve earned consumers’ attention, built their trust, and maintained their loyalty every step of the way on our journey to becoming a leading outerwear brand. But consumer trust isn’t measured in Instagram followers or quarterly sales.

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Building Connected Commerce in the Age of Loneliness

Retail TouchPoints

In May 2023, the U.S. Surgeon General declared the country had entered a loneliness epidemic , which could prove an existential threat to the health of our society and its people if left unaddressed. With this declaration, the CDC issued a clarion call for “individuals, governments, workplaces, health systems and community organizations” to confront this growing crisis by developing ways to increase personal connection.

Consumer 223
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How Shop Premium Outlets is Helping Brands ‘Light Up’ Excess and Outlet Inventory

Retail TouchPoints

It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe , and the Shop Premium Outlets (SPO) marketplace is going strong. The site, aimed at bringing off-price inventory from Simon’s malls online, now features more than 300 brands and as of last September, sales were up 100% year over year.

Shopping 185
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Ford Versus Ferrari: A Lesson in Customer Experience?

Hyken

Functionality versus customer experience: Do they belong together? Yes! And here’s a story to make the point:  Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood. They both drive downtown to work.

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BREAKING: The Body Shop formally appoints administrators to ‘accelerate restructuring’

Retail Gazette

The Body Shop has formally appointed FRP as administrators, which it said would “accelerate restructuring” of its UK business. FRP said the administration gave the retailer “ the stability, flexibility and security to find the best means of securing the future of The Body Shop and revitalising this iconic British brand” Administrators will now consider “all options to find a way forward for the business “, which employs more than 2,500 staff and has more 200 s

Shopping 120

More Trending

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What Made the Stanley-Starbucks Collab Go Viral? The Psychology of Scarcity

Retail TouchPoints

The Stanley X Starbucks Valentine’s Day Quencher H2.0 Tumbler is the latest example of a viral retail phenomenon. The 40-ounce tumbler joins the likes of the Cabbage Patch Doll, Tickle Me Elmo and Furbies, which all generated long lines — even stampedes — of consumers clamoring to get their hands on these coveted goods. And while the initial hype is gone, the tumbler has spurred long-term interest, garnering a resale value of about $300 (a staggering 500% increase from its initial price).

Consumer 223
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Fashion label Nique enters voluntary administration

Inside Retail

Australian fashion label Nique has entered voluntary administration, becoming the latest high-street brand to falter in a tumultuous economic environment. The 26-year-old label, best known for its minimal black and white designs and earth-tone apparel, on Wednesday appointed Justin Howlett of SMB Advisory as administrator. Nique has since ceased trading, while Howlett pursues urgent expressions of interest for all, or part, of the business.

Fashion 278
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Renowned Savile Row menswear brand unveils ‘The House of Richard James’

Retail Focus

Richard James is thrilled to announce the unveiling of the £2 million refurbishment of its Grade II listed Georgian townhouse – the new ‘House of Richard James’. Thirty-two years after metaphorically gate-crashing Savile Row with a rebellious spirit and boundary-pushing approach to tailoring, renowned luxury menswear label Richard James will mark the opening with a VIP event on 29th February.

Location 148
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Dole Salad Kit Recall Due to Listeria Concerns

Retail Wire

Yet another popular convenience food is being recalled due to Listeria concerns. Dole Salad Kits may have been contaminated with the virus, and the company has called for a recall of the affected products.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Skechers Opens 5,000th Store, Aims for 10,000 Total

Retail TouchPoints

Skechers has opened store number 5,000 , in Bogotá, Colombia, nearly 30 years after opening its first store in Manhattan Beach, Calif. The sports apparel and performance shoe retailer’s first international store was in Japan; its 100th launched in NYC’s Times Square and its 3,000th debuted in China. “Every location offers the same look and feel to carry the Skechers brand with consistency across six continents,” said Michael Greenberg, President of Skechers in a statement.

Apparel 286
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Melbourne Fashion Festival designer award finalists revealed

Inside Retail

Six fashion designers have been named finalists for the PayPal Melbourne Fashion Festival National Designer Award this year, presented by David Jones. The designers are Alex Higgins, Ikuntji Artists, (pictured above), Jeremy Hershan of Haulier, Jordan Gogos of Iordanes Spyridon Gogos, Natasha Gordon of Clea, and Timothy Aquino of THDR. “We take great pleasure in offering support and mentorship to these talent during their early stages, ensuring the enduring success of their brands and sign

Fashion 278
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How did Lloydspharmacy quietly disappear from the high street?

Retail Gazette

When Retail Gazette reported that LloydsPharmacy – what was once the second biggest pharmacy chain in the UK – had filed for liquidation late last month many were shocked. However, the chain had been quietly closing its stores over the past year before filing for voluntary liquidation. Aside from a big announcement when it revealed it would be closing all 237 branches inside Sainsbury’s last year, everything else seems to have flown under the radar.

Wholesale 128
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Temu Spent $15 Million on 5 Super Bowl Ads and Giveaways

Retail Wire

On a mission to win back customers after sales dropped month-over-month in December and January, online retailer Temu spent $15 million on giveaways and TV ads at the Super Bowl this year for its "Shop Like a Billionaire" slogan to be showcased.

Shopping 249
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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

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Kroger Plans to Cut Prices Following Completion of Albertsons Merger

Retail TouchPoints

Citing its actions following previous corporate mergers, Kroger said it plans to lower prices when its planned merger with Albertsons is finalized. The supermarket giant will invest $500 million to lower prices on “day one” following the transaction’s close, and also plans to invest $1.3 billion to improve Albertsons’ brick-and-mortar stores. The Kroger-Albertsons merger was first announced in October 2022 but has faced pushback from state Attorneys General and the Federal Trade Commission (FTC)

Planning 272
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UK F&B group buys 62 Australian airport stores

Inside Retail

UK-based SSP Group has signed an agreement to acquire Airport Retail Enterprises (ARE) for an undisclosed sum, Verdict Food Service reported. With the acquisition, SSP will own all of ARE’s 62 locations in seven Australian airports, which are generating annual sales of approximately $200 million. This will raise the group’s presence to 100 units across 11 of the country’s 19 largest airports – and one train station.

Returns 275
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Ex-Arcadia brands and Debenhams narrow losses under Boohoo ownership

Retail Gazette

The former Arcadia brands and Debenhams, which were snapped up by Boohoo in 2021, have narrowed its losses after two years under the fast fashion group’s ownership. Dorothy Perkins reported the biggest drop in pre-tax losses, narrowing from £15.9m to £1.2m in the year end to 28 February 2023, despite posting a 30% drop in sales to £52.5m. This was followed by Debenhams, Boohoo’s largest acquisition, which shrunk its losses from £11m to £732,000 boosted by sales skyrocketing 53% to £87m.

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Nvidia’s Worth Briefly Surpasses Amazon

Retail Wire

Four years ago, Nvidia Corp. barely registered among the top 20 U.S. companies by market capitalization. Now, it's closing in on Amazon.com Inc., aiming for the No. 4 spot.

Marketing 243
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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New Crocs and Famous Footwear Product Drop Supports U.S. Foster Youth

Retail TouchPoints

It’s fair to say that Crocs has mastered the art of the product drop, collaborating with obvious (and not-so-obvious) partners on exclusive designs and collections. The casual footwear brand’s latest venture is with retail partner Famous Footwear. They’re launching two exclusive designs to support the Ticket to Dream foundation, a non-profit organization dedicated to providing support and opportunity for kids in foster care and their foster families.

ATS 259
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Gen Z accounts for more than half of Australia’s retail workforce

Inside Retail

Generation Z was predominant in the retail industry last year, accounting for 50.4 per cent of the sector’s employees, a report by workforce management firm Deputy shows. The proportion of Gen Z employees in the sector increased from 45.5 per cent in 2022, the report added. Millennials accounted for 27.9 per cent of the retail workforce in 2023, down from 30.5 per cent in the previous year.

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The Human Touch in a Tech-Driven World

Hyken

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How is artificial intelligence used to improve customer interactions in contact centers? What are the challenges in finding the right balance between technology and human support in customer experiences? What frustrations do customers face when dealing with customer service, and how can AI address them?

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Colorado Attorney General Files Lawsuit Against Kroger-Albertsons Merger

Retail Wire

Colorado Attorney General Phil Weiser took a decisive step on Wednesday, announcing plans to file a lawsuit aimed at blocking the proposed $24.6 billion merger between grocery retailers Kroger and Albertsons.

Planning 225
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A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys.

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Vicinity Centres posts highest occupancy rate since 2019

Inside Retail

Vicinity Centres reported an occupancy rate of 99.1 per cent during the fiscal first half ended December 31, its highest point since 2019. The group attributed the increase to “robust tenant demand”, up from 98.8 per cent as of June 30 last year and 98 per cent at the peak of the pandemic (December 2020). Statutory net profit after tax rose to $223.5 million from $176.3 million in the year-ago period.

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B&Q ups hourly rate as it claims to be UK’s highest paying retailer

Retail Gazette

B&Q will increase its UK minimum hourly rate to £12.21 per hour and £13.55 in London, making it the highest paying major retailer in the country, it claims. This 8% increase puts B&Q wages ahead of the government’s 2024 national living wage of £11.44 per hour, and above the Real Living Wage of £12 per hour. The investment also builds on the home improvement retailer’s 8.9% year-on-year increase last year.

Shopping 122
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Tiger Woods Unveils Sun Day Red Apparel Line

Retail Wire

The name of the golf legend's new line of sports apparel, whose logo is a tiger with 15 stripes, is based on the red shirts he wore throughout his career.

Apparel 262
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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

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Claire’s Continues Lifestyle Push with Plans for Branded Products

Retail TouchPoints

Claire’s evolution from retailer to lifestyle brand continues with the appointment of IMG as its global licensing partner to create a range of Claire’s-branded products. Under the multi-year agreement, IMG will bring to market complementary products that support Claire’s brand purpose of inspiring self-expression and individuality, in categories including apparel , fashion accessories and room décor as well as lifestyle and special occasion products.

Planning 251
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LSKD appoints first chief retail officer as part of its “audacious” growth plan

Inside Retail

Australian athleisure brand LSKD has appointed its first chief retail officer, the former director of retail for Lululemon ANZ Alex Shaughnessy, as part of its strategy to become a world-class retailer. During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ.

Planning 264
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The Body Shop: What went wrong for the pioneering beauty chain?

Retail Gazette

The Body Shop owner Aurelius called in administrators for the retailer’s UK operations on Tuesday, just weeks after snapping up the business. Administrator FRP said the move would “accelerate restructuring” of the retailer, which covers around 200 stores nationwide, providing it with “ the stability, flexibility and security to find the best means” of securing its future.

Shopping 120
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Jeff Bezos Sells Amazon Stock: A $2 Billion Cash-In

Retail Wire

Last week marked a significant move for Jeff Bezos, the billionaire founder of Amazon.com Inc. For the first time since 2021, Bezos decided to unload a whopping 12 million shares of Amazon stock, resulting in a hefty sum of just over $2 billion.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.