Sat.Feb 10, 2024 - Fri.Feb 16, 2024

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Shoplight Tackles the Throw Away Culture in Retail Lighting

Retail Focus

Retail is fast paced. Trends evolve rapidly, seasons swiftly come and go, and the perpetual push to create and satisfy demand is the norm. The practicalities of the retail sector means that lighting fixtures are often removed at speed as retailers regularly refurbish stores and exit premises as leases expire. Contractors must get in and out quickly.

Planning 147
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Building Consumer Trust in the Digital Age: Thrudark’s Strategy

365 Retail

At ThruDark, we’ve committed to charting our own course to success — and integral to that mission is the relationship we have with our customers. After all, we’ve not got this far alone. We’ve earned consumers’ attention, built their trust, and maintained their loyalty every step of the way on our journey to becoming a leading outerwear brand. But consumer trust isn’t measured in Instagram followers or quarterly sales.

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Building Connected Commerce in the Age of Loneliness

Retail TouchPoints

In May 2023, the U.S. Surgeon General declared the country had entered a loneliness epidemic , which could prove an existential threat to the health of our society and its people if left unaddressed. With this declaration, the CDC issued a clarion call for “individuals, governments, workplaces, health systems and community organizations” to confront this growing crisis by developing ways to increase personal connection.

Consumer 263
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How Shop Premium Outlets is Helping Brands ‘Light Up’ Excess and Outlet Inventory

Retail TouchPoints

It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe , and the Shop Premium Outlets (SPO) marketplace is going strong. The site, aimed at bringing off-price inventory from Simon’s malls online, now features more than 300 brands and as of last September, sales were up 100% year over year.

Shopping 247
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Ford Versus Ferrari: A Lesson in Customer Experience?

Hyken

Functionality versus customer experience: Do they belong together? Yes! And here’s a story to make the point:  Two guys are buying new cars. One buys a Ford EcoSport, and the other buys a Ferrari Roma. The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood. They both drive downtown to work.

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BREAKING: The Body Shop formally appoints administrators to ‘accelerate restructuring’

Retail Gazette

The Body Shop has formally appointed FRP as administrators, which it said would “accelerate restructuring” of its UK business. FRP said the administration gave the retailer “ the stability, flexibility and security to find the best means of securing the future of The Body Shop and revitalising this iconic British brand” Administrators will now consider “all options to find a way forward for the business “, which employs more than 2,500 staff and has more 200 s

Shopping 120

More Trending

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What Made the Stanley-Starbucks Collab Go Viral? The Psychology of Scarcity

Retail TouchPoints

The Stanley X Starbucks Valentine’s Day Quencher H2.0 Tumbler is the latest example of a viral retail phenomenon. The 40-ounce tumbler joins the likes of the Cabbage Patch Doll, Tickle Me Elmo and Furbies, which all generated long lines — even stampedes — of consumers clamoring to get their hands on these coveted goods. And while the initial hype is gone, the tumbler has spurred long-term interest, garnering a resale value of about $300 (a staggering 500% increase from its initial price).

Consumer 263
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Fashion label Nique enters voluntary administration

Inside Retail

Australian fashion label Nique has entered voluntary administration, becoming the latest high-street brand to falter in a tumultuous economic environment. The 26-year-old label, best known for its minimal black and white designs and earth-tone apparel, on Wednesday appointed Justin Howlett of SMB Advisory as administrator. Nique has since ceased trading, while Howlett pursues urgent expressions of interest for all, or part, of the business.

Fashion 278
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How did Lloydspharmacy quietly disappear from the high street?

Retail Gazette

When Retail Gazette reported that LloydsPharmacy – what was once the second biggest pharmacy chain in the UK – had filed for liquidation late last month many were shocked. However, the chain had been quietly closing its stores over the past year before filing for voluntary liquidation. Aside from a big announcement when it revealed it would be closing all 237 branches inside Sainsbury’s last year, everything else seems to have flown under the radar.

Wholesale 128
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Dole Salad Kit Recall Due to Listeria Concerns

Retail Wire

Yet another popular convenience food is being recalled due to Listeria concerns. Dole Salad Kits may have been contaminated with the virus, and the company has called for a recall of the affected products.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys.

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Melbourne Fashion Festival designer award finalists revealed

Inside Retail

Six fashion designers have been named finalists for the PayPal Melbourne Fashion Festival National Designer Award this year, presented by David Jones. The designers are Alex Higgins, Ikuntji Artists, (pictured above), Jeremy Hershan of Haulier, Jordan Gogos of Iordanes Spyridon Gogos, Natasha Gordon of Clea, and Timothy Aquino of THDR. “We take great pleasure in offering support and mentorship to these talent during their early stages, ensuring the enduring success of their brands and sign

Fashion 278
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Ex-Arcadia brands and Debenhams narrow losses under Boohoo ownership

Retail Gazette

The former Arcadia brands and Debenhams, which were snapped up by Boohoo in 2021, have narrowed its losses after two years under the fast fashion group’s ownership. Dorothy Perkins reported the biggest drop in pre-tax losses, narrowing from £15.9m to £1.2m in the year end to 28 February 2023, despite posting a 30% drop in sales to £52.5m. This was followed by Debenhams, Boohoo’s largest acquisition, which shrunk its losses from £11m to £732,000 boosted by sales skyrocketing 53% to £87m.

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Temu Spent $15 Million on 5 Super Bowl Ads and Giveaways

Retail Wire

On a mission to win back customers after sales dropped month-over-month in December and January, online retailer Temu spent $15 million on giveaways and TV ads at the Super Bowl this year for its "Shop Like a Billionaire" slogan to be showcased.

Shopping 264
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Skechers Opens 5,000th Store, Aims for 10,000 Total

Retail TouchPoints

Skechers has opened store number 5,000 , in Bogotá, Colombia, nearly 30 years after opening its first store in Manhattan Beach, Calif. The sports apparel and performance shoe retailer’s first international store was in Japan; its 100th launched in NYC’s Times Square and its 3,000th debuted in China. “Every location offers the same look and feel to carry the Skechers brand with consistency across six continents,” said Michael Greenberg, President of Skechers in a statement.

Apparel 299
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UK F&B group buys 62 Australian airport stores

Inside Retail

UK-based SSP Group has signed an agreement to acquire Airport Retail Enterprises (ARE) for an undisclosed sum, Verdict Food Service reported. With the acquisition, SSP will own all of ARE’s 62 locations in seven Australian airports, which are generating annual sales of approximately $200 million. This will raise the group’s presence to 100 units across 11 of the country’s 19 largest airports – and one train station.

Returns 275
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The Human Touch in a Tech-Driven World

Hyken

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How is artificial intelligence used to improve customer interactions in contact centers? What are the challenges in finding the right balance between technology and human support in customer experiences? What frustrations do customers face when dealing with customer service, and how can AI address them?

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Colorado Attorney General Files Lawsuit Against Kroger-Albertsons Merger

Retail Wire

Colorado Attorney General Phil Weiser took a decisive step on Wednesday, announcing plans to file a lawsuit aimed at blocking the proposed $24.6 billion merger between grocery retailers Kroger and Albertsons.

Planning 259
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Starbucks and Bank of America Link Loyalty Programs to Provide Extra Perks

Retail TouchPoints

Starbucks and Bank of America (BoA) have forged a new partnership designed to offer extra rewards to their most loyal customers. The millions of BoA cardholders and Starbucks Rewards members in the U.S. can link eligible accounts to earn 2% cash back from Bank of America (on top of the rewards and benefits they already earn on qualifying purchases) and one Star for every $2 spent at Starbucks.

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Gen Z accounts for more than half of Australia’s retail workforce

Inside Retail

Generation Z was predominant in the retail industry last year, accounting for 50.4 per cent of the sector’s employees, a report by workforce management firm Deputy shows. The proportion of Gen Z employees in the sector increased from 45.5 per cent in 2022, the report added. Millennials accounted for 27.9 per cent of the retail workforce in 2023, down from 30.5 per cent in the previous year.

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B&Q ups hourly rate as it claims to be UK’s highest paying retailer

Retail Gazette

B&Q will increase its UK minimum hourly rate to £12.21 per hour and £13.55 in London, making it the highest paying major retailer in the country, it claims. This 8% increase puts B&Q wages ahead of the government’s 2024 national living wage of £11.44 per hour, and above the Real Living Wage of £12 per hour. The investment also builds on the home improvement retailer’s 8.9% year-on-year increase last year.

Shopping 122
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Nvidia’s Worth Briefly Surpasses Amazon

Retail Wire

Four years ago, Nvidia Corp. barely registered among the top 20 U.S. companies by market capitalization. Now, it's closing in on Amazon.com Inc., aiming for the No. 4 spot.

Marketing 263
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Guess?, WHP Global Team Up to Buy Rag & Bone

Retail TouchPoints

Guess? has partnered with the global brand management firm WHP Global — which owns the Toys ‘R’ Us and Babies ‘R’ Us brands as well as a stake in Express — to acquire the New York-based fashion brand Rag & Bone. The deal is expected to close during Q1 of the Guess? 2025 fiscal year, in March 2025. Rag & Bone currently operates 34 stores in the U.S. and two stores in the UK, and the brand also is sold in boutiques, department stores and online globally.

Fashion 281
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Vicinity Centres posts highest occupancy rate since 2019

Inside Retail

Vicinity Centres reported an occupancy rate of 99.1 per cent during the fiscal first half ended December 31, its highest point since 2019. The group attributed the increase to “robust tenant demand”, up from 98.8 per cent as of June 30 last year and 98 per cent at the peak of the pandemic (December 2020). Statutory net profit after tax rose to $223.5 million from $176.3 million in the year-ago period.

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The Body Shop: What went wrong for the pioneering beauty chain?

Retail Gazette

The Body Shop owner Aurelius called in administrators for the retailer’s UK operations on Tuesday, just weeks after snapping up the business. Administrator FRP said the move would “accelerate restructuring” of the retailer, which covers around 200 stores nationwide, providing it with “ the stability, flexibility and security to find the best means” of securing its future.

Shopping 120
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Tiger Woods Unveils Sun Day Red Apparel Line

Retail Wire

The name of the golf legend's new line of sports apparel, whose logo is a tiger with 15 stripes, is based on the red shirts he wore throughout his career.

Apparel 278
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Claire’s Continues Lifestyle Push with Plans for Branded Products

Retail TouchPoints

Claire’s evolution from retailer to lifestyle brand continues with the appointment of IMG as its global licensing partner to create a range of Claire’s-branded products. Under the multi-year agreement, IMG will bring to market complementary products that support Claire’s brand purpose of inspiring self-expression and individuality, in categories including apparel , fashion accessories and room décor as well as lifestyle and special occasion products.

Planning 278
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R.M. Williams crafts quality and service from people and tech

Inside Retail

Investing in its people and technology to give the customer the best possible experience has been paramount for heritage Australian brand R.M. Williams since Tattarang, the private investment company owned by mining magnates Andrew and Nicola Forrest, acquired the business from L Catterton in 2020, returning the bootmaker to full Australian ownership for the first time since 2013.

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11 digitally native retailers that could file for bankruptcy in 2024

Retail Dive

While off to a slower start than 2023, filings are expected to continue in the industry, especially among many direct-to-consumer brands.

Consumer 137
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Jeff Bezos Sells Amazon Stock: A $2 Billion Cash-In

Retail Wire

Last week marked a significant move for Jeff Bezos, the billionaire founder of Amazon.com Inc. For the first time since 2021, Bezos decided to unload a whopping 12 million shares of Amazon stock, resulting in a hefty sum of just over $2 billion.

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.