Sat.Sep 18, 2021 - Fri.Sep 24, 2021

When Retailers Mistake Their Most Important Asset As A Cost

Retail Doc

For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. Customer Service Retail Sales Training retail employee

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Woolworths Group launching vaccine hubs in closed Big W stores

Inside Retail

Woolworths Group is launching vaccination hubs in a number of closed Big W stores in an effort to speed up vaccinations for its team and their family members.

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In Rough Waters Ahead, Private Label Can Be a Lifesaver – If Prices are Right

Retail Focus

Successive waves of pandemic have created havoc for retailers, as closures, reopenings and even some reclosures have occurred. These waves have created supply chain disruptions and inflationary pressures that have their own set of challenges.

Guitar Center files confidentially for IPO: Debtwire

Retail Dive

The instrument retailer's sales and profits are ticking up after last year's restructuring

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How To Avoid Going Bankrupt? It Begins With Visiting Your Competitor

Retail Doc

One of the first things I do when conducting a business makeover is to get the owner and manager to accompany me on a visit to a competitor. This usually results in a bit of a battle. Retail Sales Training mystery shops Payless ShoeSource

Gamified and global: How Wish aims to compete with Amazon

Inside Retail

San Francisco-based mobile shopping app Wish has kicked off a campaign to dramatically increase the number of merchants on its platform from countries other than China.

JD Sports signs up to new store in Cheltenham

Retail Focus

Canada Life Asset Management, jointly represented by ARC Retail and Colliers International, has signed JD Sports Fashion plc to prominent premises in Cheltenham’s Regent Arcade, as the latest bolstering of the town’s retail and leisure offering.

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What Is World Class? Customer Service Case Study at Nordstrom NYC

Retail Doc

It’s easy to bemoan retail right now and the lack of good customer service. Nordstrom exceptional customer service Retail Customer Service Training good customer service example

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Skin deep: Why Camilla and Marc, H&M and Jurlique are embracing ageing

Inside Retail

It’s not every day that we see a centenarian front a collection for a leading global fashion brand, but that’s exactly what happened last week.

Queen to open experiential pop-up shop on Carnaby Street

Retail Focus

In celebration of five decades in music, one of the world’s most iconic bands, Queen, will feature in a dedicated experiential pop-up shop on Carnaby Street opening later this month.

Guest Post: How SaaS Companies Can Use Customer Experience to Drive Sales

Shep Hyken

This week we feature an article by Noa Danon, co-founder and CEO of EverAfter, a company that helps build lasting relationships with customers and partners using data and content. She writes about how companies can keep their customers happy while looking for opportunities to sell more.

What To Do When You Don’t Like To Sell

Retail Doc

Independent retailers with one location represent 95% of all retailing in the US; yet many don’t like to sell their own merchandise. If that’s you, unless you embrace selling, you’re going to be at the whim of customers who would just as soon order online or go to a big-box competitor.

Melbourne quake raises question for retailers: Are you ready for a crisis?

Inside Retail

In the aftermath of the 5.9-magnitude earthquake that shook Melbourne and regional Victoria on Wednesday morning, some retail leaders may have found themselves saying words they never thought they’d speak: “Thank god for lockdown”.

Laings to upsize at St David’s marking welsh debut for Patek Philippe

Retail Focus

The St David’s Partnership, owners of St David’s Cardiff , has announced the forthcoming expansion of Laings’ Cardiff showroom. Set to relaunch next month, the upsized 4,735 sq ft showroom will welcome esteemed brands Rolex and Patek Philippe, marking a Welsh debut for the latter.

Why raising minimum wage is no longer enough to draw in retail workers

Retail Dive

Workers are not responding to these cues as they traditionally have. Most retailers are using an outdated hiring playbook, write Alvarez and Marsal's David Ritter and Conor Gaffney

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How To Find Self Motivation?  Get Leverage On Yourself

Retail Doc

Looking for how to find your own self motivation? You first neet to find leverage on yourself. Motivation Mindset

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Value of inner city logistics hubs to soar as e-commerce grows: CBRE

Inside Retail

Sydney alone will need to increase its overall logistics footprint by at least 720,000 sqm over the next four years in order to keep up with the rising relevance of online shopping, according to a new report from property firm CBRE.

Tommy Hilfiger upsizes at London Designer Outlet

Retail Focus

Fashion brand Tommy Hilfiger is set to significantly upsize in London Designer Outlet following the success of its pop-up store at the outlet one year after it opened its doors.

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Nisa’s Expo preview now online

Talking Retail

The 2021 Nisa Retail annual exhibition, which takes place virtually on 28 and 29 September, can be previewed online from today (20 September).

In my opinion: FMCG prices are going to keep on rising. It’s time for supply change

Retail Times

By Justin Floyd, CEO of RedCloud. Comment In my opinion Opinion Time RedCloud

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Betty’s Burgers South Yarra collapses due to earthquake

Inside Retail

A magnitude 6 earthquake has hit Australia’s eastern seaboard, causing property damage in Melbourne but with no reported injuries. The Betty’s Burgers restaurant in South Yarra has partially collapsed, though the business has confirmed no one was in the store at the time.

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Burlington Arcade Launches 007 installation to celebrate the release of No Time To Die

Retail Focus

Burlington Arcade, the historic landmark and luxury retail destination in Mayfair, is launching a 007 installation in celebration of the much anticipated release of No Time To Die.

Retail Industry Awards 2021: winners revealed

Talking Retail

The winners of the 2021 Retail Industry Awards were announced last night at a face-to-face awards dinner in the City of London. Big winners on the night included Nisa, which took home the trophy for Symbol/Franchise Group of the Year.

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The top retail trends in 2021

Retail Dive

The rise of the local, independent shop is the future of the retail industry

The Iconic launches online homewares offer

Inside Retail

The Iconic is expanding the scope of its marketplace from fashion and athleisure to homewares, launching over 130 homeware brands through a new portal on its website: The Iconic Home.

NRF: Record Halloween spending expected

Mass Relators

WASHINGTON – Consumer spending on Halloween-related items is expected to reach an all-time high of $10.14 billion this year, the National Retail Federation said Wednesday. That’s up from $8.05 billion in 2020. Photo by Oxana Melis on Unsplash).

AI in the Sky: NVIDIA GPUs Help Researchers Remove Clouds from Satellite Images

Nvidia

Satellite images can be a fantastic civil engineering tool — at least when clouds don’t get in the way. . Now researchers at Osaka University have shown how to use GPU-accelerated deep learning to remove these clouds. .

New store opening announcements are up 58% from 2020: Coresight

Retail Dive

Planned openings outpace closures so far in 2021. Compare that to last year, when there were over 150% more closures than openings

Five Guys opens first Australian outlet

Inside Retail

US burger sensation Five Guys opens its first Australian restaurant, for takeaway only, on 20 September in Sydney’s Penrith. Master franchisee Seagrass Hospitality is opening the long-awaited fast food brand at the Penrith Panthers Leagues Club on the busy Mulgoa Road.

Carbon dioxide shortage threatens food and drink supplies

Talking Retail

The threatened national shortage of food-grade carbon dioxide (CO2) could threaten future supplies of not just fizzy drinks but various foodstuffs.

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Trash Talk: Startup’s AI-Driven Detection System Primed to Take a Bite Out of Global Waste

Nvidia

Of the 8.3 billion tons of virgin plastic waste created each year, despite decades of efforts to reduce the amount that ends up in landfills, only about 9 percent gets recycled.

Nike races ahead, with supply chain woes nipping at its heels

Retail Dive

Sales grew 16% for the sportswear and shoe seller, but that number would have been higher if not for factory shutdowns and shipping headaches

Trams, takeovers and TikTok: Mecca welcomes Charlotte Tilbury to Australia

Inside Retail

From a showstopping tram activation to 360-degree in-store takeovers and Australia’s first TikTok Live Shop, beauty retailer Mecca is unveiling global luxury beauty and skincare brand Charlotte Tilbury in style on Tuesday.

Britvic switches major brands to recycled plastic bottles

Talking Retail

Britvic is moving several of its soft drink brands to 100% recycled plastic packaging, across single serve 500ml and/or 600ml bottles, by the end of September.

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Amazon Career Day 2021 – more than one million people applied for a job at Amazon globally

Retail Times

Amazon has announced that over one million people applied for a job at Amazon globally as part of Career Day 2021 – with around 30,000 people applying in the UK. The virtual event attracted job seekers from around 40 European countries.

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Claire's launches its first subscription service

Retail Dive

The accessories retailer is getting into the subscription box space "to foster self-expression" among its Gen Z audience

VIDEO: How streetwear unicorn StockX keeps one step ahead of customers

Inside Retail

Resale streetwear and lifestyle platform StockX is one of the hottest retailers at the moment, where customers can purchase exclusive, authenticated products from sneakers to handbags from sellers or its DropX model concept.