October, 2022

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What’s the future of omnichannel retail?

Inside Retail

The year is 2030. It’s been a decade since the pandemic, and the world has moved on. Society has adapted and we’ve empowered ourselves economically, professionally and with technology. Things are looking bright (and maybe there’s not a mask in sight). We’ve innovated, tested, learnt, and reflected – and ultimately concluded that the future is human.

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As Cannabis Goes Mainstream, Opportunity Grows for Traditional Retailers

Retail TouchPoints

Cannabis is in growth mode: the industry posted sales between $24.5 and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. A Gallup poll found that 68% of Americans believe marijuana should be legal and 16% of adults aged 26 and over used cannabis in the past year, making the trajectory clear —traditional retailers, take note.

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The Best Social Media Channels for Customer Service

Hyken

Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. More on why in just a moment. For now, let’s address why companies aren’t using social channels. . When a company tells me they don’t want to participate in social media customer care, I ask why.

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Hollister app lets teens shop, parents pay

Retail Dive

The Abercrombie & Fitch Co. brand released the Share2Pay function based on company data about customer pain points.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Season’s Feastings Selfridges Reveal 2022 Christmas Windows

Retail Focus

Season’s Feastings invites customers to celebrate the power of food to bring us together this festive season. Launching across Selfridges’ four stores and on selfridges.com , Selfridges will offer customers serving suggestions for setting up, dressing up, gift giving and merrymaking, as we look forward to coming together with friends and family to enjoy cherished Christmas rituals.

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National Veterans Small Business Week is Almost Here

Small Biz Trends

The U.S. Small Business Administration (SBA) has announced some planned events to celebrate the upcoming National Veterans Small Business Week (NVSBW) from October 31 to November 4. National Veterans Small Business Week is Almost Here. The plans include a series of virtual and in-person events highlighting the entrepreneurial spirit and resilience of veteran small business owners in the United States.

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More Trending

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Walmart Acquires Robotics Company to Boost Next-Gen Fulfillment Capabilities

Retail TouchPoints

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. Now, the retailer plans to increase its investment in the technology in order to leverage its 4,700 stores, which put the retailer within 10 miles of 90 % of the U.S. population, for storage a

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Offhand Practice designs second-hand bookshop in Shanghai to mimic greengrocer

Dezeen

Used books are displayed in supermarket-style crates at the Deja Vu Recycle Store in Shanghai , which local studio Offhand Practice has designed to counter the "shabby" image associated with second-hand shops. The store, which also carries pre-owned fashion, is located on the first and second floor of a three-storey building on Shanghai's buzzy Anfu Road.

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9 Best practices for building your tech strategy with Retail Pro Prism

Retail Pro

These 9 practices will provide a tech strategy for driving sustainable sales growth by helping you navigate challenges like bottlenecks & deceptive inventory Continue reading → The post 9 Best practices for building your tech strategy with Retail Pro Prism first appeared on Retail Pro Blog.

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4 in-store technology trends that are shaping 2022

Retail Dive

A return to brick-and-mortar locations is pushing retailers to be innovative as they juggle customer experience with labor efficiency.

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Guide to Business Writing

Everything you need to know about better business writing in one place. This is a complete guide to business writing — from a clear business writing definition to tips on how to hone your business writing skills.

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What is the Cost of a Data Breach?

Small Biz Trends

It is critical for small business owners to protect confidential data proactively because the average cost of a data breach is huge. And in a worst-case scenario, data breach incidents can force businesses to be defunct as well. In this post, you will learn – what is the cost of a data breach and what you do to cut down the cost. Let’s explore: Where do the Data Breach Reports Come From?

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Queen Victoria Market to ban sale of inauthentic Indigenous products

Inside Retail

Melbourne’s Queen Victoria Market has cracked down on the sale of inauthentic Aboriginal and Torres Strait Islander souvenir products, ahead of new laws which come into force next year. In August, the Productivity Commission found two in every three Aboriginal and Torres Strait Islander-style souvenirs sold in Australia are inauthentic, with no connection to Aboriginal and Torres Strait Islander people.

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GameStop Accelerates Transformation into Tech Business with NFT Marketplace Launch

Retail TouchPoints

GameStop ’s highly anticipated NFT marketplace is now live, offering GameStop players and Powerup Pro loyalty customers in the U.S. access to Web3 games and millions of NFT gaming assets. After rocketing to meme stock status during the pandemic, GameStop’s wild ride has continued in 2022 as the company’s new leadership team sets out to transform the video game retailer into a “technology business and help create enduring value for stockholders.

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Gilly Hicks and Clarks snap up unit at Manchester Arndale

A1 Retail

Gilly Hicks and Clarks have taken units in part of the former Topshop space . The news comes as iFix and Pizza Hut Express join the line-up while Hollister has agreed to a new lease at Manchester Arndale, relocating to the former Disney Store unit. Swarovski has also renewed its lease at Manchester Arndale . Manchester Arndale is delighted to announce that Gilly Hicks and Clarks will be moving into part of the former Topshop space, taking two newly created units.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Kelly Goetch, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Inflation + Customer/Vendor Contracts = Bankruptcy?

Hunton Andrews Kurth

Over the last two years, courtesy of a once-a-century pandemic, government-mandated business closures, nationwide stay-at-home orders, and—unprecedented—disruptions to the global supply chain have illuminated, previously unknown, vulnerabilities across a whole host of industries. Would anyone have seriously questioned the viability of office space two years ago?

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SaaS & More: Different Business Models For Software Developers

Star Miconics

SaaS, HaaS, and On-Premises: Different Go-to-Market Models for Software Developers and ISVs. Independent software vendors (ISVs) and developers devote time, attention, and resources to developing applications that address their markets’ challenges and pain points. An ISV’s success depends on achieving those objectives. However, it’s equally important to determine the best way to deliver software to consumers and take it to market.

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How New Features on TikTok, Instagram, and Twitter Can Help Your Business Grow

Small Biz Trends

With so many social media platforms and features to choose from, each business’s strategy is likely to look a bit different. In fact, many brands will change their own efforts over time. If your social media strategy is ready for an update, read these tips from members of the online small business community. Enhance Your Social Media Results in 2022 with These Best Practices.

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Lekker Bikes makes its Brisbane debut

Inside Retail

Dutch urban e-bike brand Lekker has opened its first flagship at the Albion Fine Trades precinct in Brisbane CBD. Found by Meindert Wolfraad in 2009, the company sells a range of premium electric bikes to urban commuters. The new store is stocked with Lekker’s full portfolio of bikes which comprises two core ranges: the Amsterdam e-bike range which is a sporty yet lightweight electric bike and the Jordaan range which is a modern take on classic Dutch bikes.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Exclusive Q&A: Venmo GM on the Company’s ‘Natural Extensions’ into Business Payments

Retail TouchPoints

For shoppers, paying for the items they want is a necessary evil at best and a complicated chore at worst (especially online). That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. McKinsey calls this embedded finance — when a financial product or solution is placed in a non-financial setting, for example on a social media platform or in a store (private label credit cards are one old-school example).

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Klarna releases Halloween shopping data

A1 Retail

Almost half of UK Gen Z (48%) and Millennials (42%) plan to dress up this year. TV series and movies are the main source of costume inspiration (45%). More men (73%) than women (62%) plan to purchase Halloween makeup. Three quarters of Brits will cap Halloween spend at £100. From orange home decor, to OTT celebrity costumes, fright nights and pumpkin patches on Instagram, Halloween is almost upon us.

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The Funny Thing About Automation

Mulesoft

As the CMO of MuleSoft, I know that the greatest strength of our customers is their people. Right now, one of the most important things we’re doing is helping our customers automate mundane and repetitive tasks – tasks that make us feel more like robots and less like people. That’s the funny thing about automation. […]. The post The Funny Thing About Automation first appeared on MuleSoft Blog.

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TikTok’s latest venture appears to be e-commerce fulfillment

Retail Dive

The social media company listed job openings for global fulfillment centers, saying it can deliver a “brand new and better e-commerce experience.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Small Business Grants Aim to Boost Employment, Wages

Small Biz Trends

Many small businesses are struggling to find and retain employees. But certain grant programs aim to help employers fill these gaps. Some try to fill important community needs like child care. Others provide direct funds to be used for wages. Read about these and other small business grant opportunities from the previous week below. Johnson County Community Block Grant.

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High tech meets high fashion: Balmain launches NFT-based loyalty program

Inside Retail

French luxury fashion house Balmain has launched a non-fungible token (NFT) based membership program, The Balmain Thread, in partnership with MintNFT. Launched during Paris Fashion Week, it’s a reimagined loyalty and rewards program powered by Web3 technology and designed to be a seamless experience across physical and digital environments. . The program realises Balmain’s creative director Olivier Rousteing’s vision of creating one unbroken story that will continue into the future.

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FT: TikTok Planning to Launch North American Live Shopping Platform

Retail TouchPoints

TikTok will reportedly enter a partnership with TalkShopLive to launch its live shopping platform in North America, two people familiar with the matter told the Financial Times. The companies are still finalizing the arrangements and no contracts have been signed so far. TikTok’s live shopping platform is already operational in Asian markets including Thailand, Malaysia and Vietnam as well as the U.K.

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Sook opens pop-up space in Shoreditch

A1 Retail

Flexible ’pop-up’ retail pioneer Sook has signed a new flagship retail space at 32 Shoreditch High Street. Sook worked with Kenningham Retail to complete the acquisition of the property, owned by the Estate Office Shoreditch, and set to open on Saturday 8th October. 32 Shoreditch High Street will serve as Sook’s first East London location. The flagship space will be the company’s 11th site in the UK – and sixth opening this year – and is part of Sook’s ambitious expansion plan to mee

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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

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Top 5 IT Trends Shaping the Future of Work 

Mulesoft

The pandemic changed the business world as we know it – IT was no exception. With the Great Reshuffle, people left their jobs in droves as their personal and professional priorities shifted. This has impacted the employee landscape and how businesses operate today. We’re seeing that this Great Reshuffle is now shuffling the priorities of […]. The post Top 5 IT Trends Shaping the Future of Work first appeared on MuleSoft Blog.

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Levi’s sees jump in supplier violations, points to wage payment challenges

Retail Dive

The retailer terminated two supplier relationships for noncompliance after it found zero-tolerance violations, per its annual sustainability report.

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Don’t Miss This Virtual Social Media Strategies Summit

Small Biz Trends

Managing the social media presence of public agencies and governments is more important than ever. Social media channels can communicate everything from emergencies to funding, and programs. The Social Media Strategies Summit Virtual Conference will bring together leading experts to showcase the latest trends as well as strategies public agencies and governments need.

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SMS marketing tips from Australia’s fastest-growing brands

Inside Retail

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. The channel’s reach and popularity have extended to all corners of the world, including in Australia, where more brands and consumers are going mobile to not only communicate but shop. More than 74 per cent of Australian shoppers are already signed up to receive SMS marketing messages from brands, while more than half (51 per cent) say they would sign

Marketing 278
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Planning the Architecture of Your Modular DXP

Are you considering moving away from a monolith platform and over to composable architecture? Join experts from Google Cloud, GroupBy, and Orium as they discuss the benefits of moving to a modular digital experience platform. In this masterclass, uncover key indicators that show your brand is ready for a modular DXP, and learn how to lay the foundation for composable commerce.