Inside Retail
OCTOBER 18, 2022
The year is 2030. It’s been a decade since the pandemic, and the world has moved on. Society has adapted and we’ve empowered ourselves economically, professionally and with technology. Things are looking bright (and maybe there’s not a mask in sight). We’ve innovated, tested, learnt, and reflected – and ultimately concluded that the future is human.
Retail TouchPoints
OCTOBER 1, 2022
Cannabis is in growth mode: the industry posted sales between $24.5 and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. A Gallup poll found that 68% of Americans believe marijuana should be legal and 16% of adults aged 26 and over used cannabis in the past year, making the trajectory clear —traditional retailers, take note.
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Hyken
OCTOBER 12, 2022
Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. More on why in just a moment. For now, let’s address why companies aren’t using social channels. . When a company tells me they don’t want to participate in social media customer care, I ask why.
Retail Dive
OCTOBER 11, 2022
The Abercrombie & Fitch Co. brand released the Share2Pay function based on company data about customer pain points.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail Focus
OCTOBER 27, 2022
Season’s Feastings invites customers to celebrate the power of food to bring us together this festive season. Launching across Selfridges’ four stores and on selfridges.com , Selfridges will offer customers serving suggestions for setting up, dressing up, gift giving and merrymaking, as we look forward to coming together with friends and family to enjoy cherished Christmas rituals.
Tokinomo
OCTOBER 24, 2022
Campaign corner. Spooky delivery. Is there anything scarier than running out of candy? This Halloween, Uber Eats solves every scary situation, including those times when you manage to eat all of the candy, instead of saving it for the Trick or Treaters. In this spooky video, Uber Eats shows the consequences of running out of sweets.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
OCTOBER 6, 2022
Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. Now, the retailer plans to increase its investment in the technology in order to leverage its 4,700 stores, which put the retailer within 10 miles of 90 % of the U.S. population, for storage a
Retail Wire
OCTOBER 19, 2022
Circle K has signed a deal with Green Thumb Industries to lease space in Florida stores for the purpose of selling medical marijuana. The deal will begin by making doctor-prescribed marijuana available for purchase at Rise Express: shops inside 10 Circle K stores.
Wiser
OCTOBER 31, 2022
Most companies prioritize increasing sales and revenue wherever they can. It only makes sense, as revenue is a key factor in the success and growth of your business. But this is easier said than done. If it was simple, then every company’s profits would be through the roof. One of the best ways to ensure a revenue boost is to focus on your customers.
Retail Focus
OCTOBER 20, 2022
Battersea Power Station welcomed over a quarter of a million visitors during its opening weekend between Friday 14 th – Sunday 16 th October , as huge crowds came to see inside the iconic landmark for the very first time and explore the neighbourhood’s new pedestrianised high street, Electric Boulevard. . Nearly forty years after the lights were switched off in one of London’s most defining landmarks and following an eight-year restoration project in which the building was transformed from a der
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Tokinomo
OCTOBER 18, 2022
Campaign corner. Special Salmon: Loved Tormund Giantsbane from Game of Thrones? Then you are going to enjoy this campaign for Mowi salmon. The Norwegian actor Kristofer Hivju is the brand ambassador of Mowi and appears in a series of quirky commercials.
Inside Retail
OCTOBER 7, 2022
Melbourne’s Queen Victoria Market has cracked down on the sale of inauthentic Aboriginal and Torres Strait Islander souvenir products, ahead of new laws which come into force next year. In August, the Productivity Commission found two in every three Aboriginal and Torres Strait Islander-style souvenirs sold in Australia are inauthentic, with no connection to Aboriginal and Torres Strait Islander people.
Retail TouchPoints
OCTOBER 28, 2022
The term “supply chain” has officially entered the mainstream vernacular thanks to the disruption of the last couple of years. Yet despite (or perhaps because of) all the recent snarls in the long-haul supply chain, a host of new services have popped up offering consumers faster delivery than ever before. Valerie Metzker, Head of Partnerships, Roadie.
Retail Wire
OCTOBER 21, 2022
Ye, formerly known as Kanye West, has made antisemitic remarks in recent weeks leading to a call by the Anti-Defamation League (ADL) for Adidas to cut ties with the rapper and designer and his Yeezy brand. The athletic wear company earlier this month said it was reviewing its relationship with Mr. West.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail TouchPoints
OCTOBER 31, 2022
GameStop ’s highly anticipated NFT marketplace is now live, offering GameStop players and Powerup Pro loyalty customers in the U.S. access to Web3 games and millions of NFT gaming assets. After rocketing to meme stock status during the pandemic, GameStop’s wild ride has continued in 2022 as the company’s new leadership team sets out to transform the video game retailer into a “technology business and help create enduring value for stockholders.
Retail TouchPoints
OCTOBER 21, 2022
For shoppers, paying for the items they want is a necessary evil at best and a complicated chore at worst (especially online). That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. McKinsey calls this embedded finance — when a financial product or solution is placed in a non-financial setting, for example on a social media platform or in a store (private label credit cards are one old-school example).
Retail TouchPoints
OCTOBER 28, 2022
Economic uncertainty is proving to be a hindrance to even the largest retailers. Amazon has posted projected growth ranging from 2% to 8% for Q4 2022, and the disappointing numbers caused its share price to drop more than 10% as of the morning of Oct. 28. The ecommerce giant’s modest outlook added to the general downturn other tech titans like Meta and Microsoft are experiencing, though Apple ’s outlook was a bit cheerier.
Retail TouchPoints
OCTOBER 3, 2022
TikTok will reportedly enter a partnership with TalkShopLive to launch its live shopping platform in North America, two people familiar with the matter told the Financial Times. The companies are still finalizing the arrangements and no contracts have been signed so far. TikTok’s live shopping platform is already operational in Asian markets including Thailand, Malaysia and Vietnam as well as the U.K.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
OCTOBER 21, 2022
Last December, Toys ‘R’ Us opened its first U.S. flagship following its 2018 bankruptcy, just in time for the holiday shopping rush. This year, the retailer has its sights set abroad, with the debut of new ecommerce flagships for both Toys ‘R’ Us and Babies ‘R’ Us in the UK just weeks before the official kickoff of the holiday season. The launch of the UK websites coincide with the rollout of Toys ‘R’ Us shops at Macy’s across the U.S., and seem to point to a turning of the tides for the beleagu
Retail TouchPoints
OCTOBER 4, 2022
Ann Taylor and LOFT have launched StyleRewards, a revamped multi-tender loyalty program that lets shoppers earn benefits across Ann Taylor, LOFT, Ann Taylor Factory and LOFT Outlet. The program has a tiered structure and was designed to emphasize a customer-first loyalty approach. Members earn two points per dollar spent on qualifying purchases across all the brands, while credit card holders earn five points for every dollar spent.
Retail TouchPoints
OCTOBER 1, 2022
Burberry has appointed Daniel Lee to the role of Chief Creative Officer starting Oct. 3, 2022. He will report to CEO Jonathan Akeroyd, who began leading the luxury brand in April 2022. Lee will replace former creative chief Riccardo Tisci , who was appointed to the role in March 2018 following his career with Givenchy from 2005 to 2017. Tisci’s departure was announced only days after the presentation of his Spring/Summer 2023 collection in London, which was his last for Burberry.
Retail TouchPoints
OCTOBER 5, 2022
Allbirds is expanding its retail partnerships by selling 11 Allbirds footwear styles in 41 REI stores and via the outdoor retailer’s website. Known for its commitment to sustainability, Allbirds has been fortifying its brick-and-mortar presence since its IPO in November 2021. In May 2022, the footwear and activewear brand partnered with Nordstrom as the retailer sought to expand its sustainable offerings.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail TouchPoints
OCTOBER 13, 2022
Cannabis retailer Ayr Wellness has named former Neiman Marcus Group (NMG) executive David Goubert as President, effective Nov. 1. In his new role, Goubert will oversee the company’s operational and commercial functions, including production, supply chain, retail, wholesale and marketing. Goubert will report to Ayr’s Founder and CEO Jonathan Sandelman.
Retail TouchPoints
OCTOBER 19, 2022
Cannabis retailer Green Thumb has partnered with Circle K to launch an initial 10 RISE Express medical dispensaries adjacent to Circle K stores in Florida. The agreement allows Green Thumb to lease space from Circle K in Florida, where the c-store retailer operates approximately 600 locations, to offer patients a selection of branded cannabis products.
Retail TouchPoints
OCTOBER 4, 2022
Starboard Cruise Services , the LVMH Moët Hennessy Louis Vuitton luxury retail-at-sea company, has promoted Sherrie Day to the role of Global Head of Merchandising. Day will report to Lisa Bauer, President and CEO of Starboard. Day’s responsibilities will include managing Starboard’s merchandising strategy worldwide. She will oversee global buying and work with more than 700 brands.
Retail TouchPoints
OCTOBER 13, 2022
Walmart has launched a selection of exclusive Roku smart home products, including security cameras, video doorbells, lighting and plugs. The items, which will have connectivity with the Roku TV Operating system, will be available in nearly 3,500 Walmart stores beginning Oct. 17. Initial capabilities of the new smart devices include letting users see who is at their doorbell through their television and using Roku voice remote to bring up video feeds.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail TouchPoints
OCTOBER 21, 2022
Balenciaga has ended its relationship with Ye, formerly known as Kanye West, following the entertainer’s continued controversial behavior, which includes a growing list of antisemitic statements. Following the release of parent company Kering ’s Q3 2022 earnings on Oct. 20, 2022, the company noted that, “Balenciaga has no longer any relationship nor any plans for future projects related to this artist,” in response to a question from WWD regarding the partnership.
Retail TouchPoints
OCTOBER 17, 2022
SHEIN has launched SHEIN Exchange, an integrated online peer-to-peer resale platform for buying and selling previously owned SHEIN products, created in partnership with Treet. The launch was fueled by community-created Facebook groups and social platforms where SHEIN customers displayed their interest in a resale destination where they could buy and sell preowned items without the barrier of platform fees.
Retail TouchPoints
OCTOBER 20, 2022
Luxury media outlet Modern Luxury Media has launched a new clothing rental service curated by Modern Luxury editors and powered by rental and logistics firm CaaStle. Modern Luxury Media’s ecosystem of 85+ brands across 22 markets includes Hampton’s Magazine , Ocean Drive and Aspen Magazine , reaching more than 16 million readers. The new ModLux.Rent platform offers members unrestricted access to the season’s latest styles from luxury brands for a flat monthly fee of $125.
Retail TouchPoints
OCTOBER 18, 2022
Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, comfortable and are offered privacy as they move about. Rethinking how they move and flow will improve all qualities of a store experience without intruding on anyone’s privacy.
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