July, 2021

Levi’s Tees and Jeans X Lucky Fox

Retail Focus

The Levi’s® store in Bromley is the first in a line of branches to have a shift in design and strategy, in collaboration with Lucky Fox , as the brand hits a new direction.

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Is Retail Dead in 2021?

Retail Doc

Is retail dead? No, but brands must prioritize connection over transaction. Customer Service Luxury Retail Nordstrom Ralph Lauren

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Wesfarmers makes $687 million bid at picking up Priceline

Inside Retail

Retail conglomerate Wesfarmers has made a $687 million bid at buying up Priceline’s parent company Australian Pharmaceutical Industries – an offer which will net API’s shareholders a 21 per cent premium.

How to Treat Pricing Like a Brand Guardian

Wiser

When you think of a strong brand, what comes to mind? Is it excellent marketing? High-quality products? Pushing the boundaries of what’s feasible within an industry? An innovative pricing strategy ?

E-commerce skyrocketed during the pandemic. Now Instagram, Facebook and Snapchat want in.

Retail Dive

New in-app shopping features have enticed consumers to shop as they scroll

The Shortest Customer Service Keynote Speech Ever!

Shep Hyken

I’ve written about today’s topic before. The idea I’m about to share is really common sense. Even if you didn’t read my past articles or watch my videos about this, you still know and understand it. Yet, it’s worth bringing up again, as I have a new twist on it.

Bally Unveils A New London Flagship on Regent Street, Celebrating its 170-Year Heritage

Retail Focus

Bally’s new London flagship on 106-112 Regent Street is located on the city centre’s famous thoroughfare and housed in a historic Regency building.

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Sydney’s lockdown extended for at least another week

Inside Retail

The lockdown in Sydney will be extended by at least another week, as the city’s total virus cluster grew by another 27 overnight. Premier Gladys Berejiklian announced the extension on Wednesday morning, though media reports about the lockdown extension were published hours earlier.

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Route Optimization: How Merchandising Teams Can Solve These 5 Challenges

Wiser

How efficient are your field teams on a daily, weekly, or monthly basis? If you’re like most brands, the answer is “not very.” ” And that’s OK—we’re not here to judge. But we are here to help you get more confident in your field team efficiency.

Arm Is RTX ON! World’s Most Widely Used CPU Architecture Meets Real-Time Ray Tracing, DLSS

Nvidia

A pair of new demos running GeForce RTX technologies on the Arm platform unveiled by NVIDIA today show how advanced graphics can be extended to a broader, more power-efficient set of devices.

Dollar General debuts private label skincare line

Retail Dive

Launched within its Believe Beauty brand, the products sell for $5 or less and expand on the dollar store's pursuit of a higher-income shopper

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Chaumet New Bond Street bridges British elegance and Parisian distinction

Retail Focus

Situated in the heart of London’s luxury shopping district, the Chaumet boutique on New Bond Street reopens its doors this Spring.

Retailers, Take These 9 Actions In Summer For Successful Winter Holiday Sales

Retail Doc

Christmas in July.or August. We’ve all heard the phrase but planning for successful holidays is more important. Retail Holiday Sales Retail Attract customers

Retail leaders met with Government today to help speed up vaccinations

Inside Retail

Business leaders around the country met with treasurer Josh Frydenberg today in the hopes of helping to get Australia’s vaccine rollout moving at a faster pace.

The Impact of Smart Shelves On Your Pricing Strategies

Wiser

It’s a bit of an understatement to say that technology has changed retail. In reality, technology has created nothing short of a revolution, from the big stuff like eCommerce to smaller, now-common trends like self-checkouts and buy online, pick up in-store.

Retail Industry Awards 2021 shortlist: top independent stores revealed

Talking Retail

The shortlist of independent finalists in the 2021 Retail Industry Awards has been unveiled. Judging for the awards was completed last week, with dozens of retailers and industry experts scrutinising hundreds of top-quality entries to come up with the ‘best of the best’ in the independent sector.

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Stores may soon use one-third of their space for e-commerce fulfillment: report

Retail Dive

Online and offline may be blurred, but the importance of physical stores to both is clear, according to research from Edge by Ascential

NBA and Fanatics open first NBA store in the UK

Retail Focus

The National Basketball Association (NBA) and Fanatics, today announced the opening of the first NBA Store in the UK, located at 14-16 Foubert’s Place in London’s well-known pedestrian shopping area Carnaby, Soho.

What To Do When Your Retail Customer Service Fails Miserably

Retail Doc

It’s been said that a brand is a promise of an emotional payoff of a purchase. retail customer service, training for retail customer service

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BREAKING NEWS: Oroton announces new CEO, David Kesby steps down

Inside Retail

Luxury accessories brand Oroton has just announced the appointment of new CEO, Jenny Child, who is taking over from David Kesby.

In-Store Audits vs. Focus Groups: Which One to Choose?

Wiser

Related: 8 Simple Tactics to Increase Market Basket Size. How Consumers Compare Prices to Make Purchase Decisions. How Buy One, Get One Can Improve Your Sales. What’s in your tool kit for capturing consumer insights? Odds are, the methods at your disposal haven’t changed much in years.

Entries open for Raj Aggarwal trophy to reward outstanding community retailers

Talking Retail

The Association of Convenience Stores (ACS) is encouraging retailers to submit entries for a new trophy marking the legacy of independent retailer Raj Aggarwal. Aggarwal, who owned stores in Wigston, Leicester and Hackenthorpe near Sheffield died aged 51 last year after contracting coronavirus.

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Reebok was meant to be a 'Nike killer.' How the brand lost its No. 1 spot

Retail Dive

In the '80s, Reebok was the top sports brand for a time. Now it's dwarfed by Nike and Adidas. We take a look at the history of the brand, through the lens of the people who were there

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Bvlgari unveils serpenti pop-up at Harrods

Retail Focus

Bvlgari has revealed the summer Serpenti Maestria pop-up boutique at Harrods.

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5 Cash Flow Tips For Retailers In August

Retail Doc

Whether you call it your bankroll, your finances, or how much money you have in your pocket, cash flow is its movement in and out of your business. Financials cash flow

SA trading restrictions prompt calls for “national consistency”

Inside Retail

The devastating delta strain of the Covid-19 virus has caused a third state to enter a form of lockdown, with South Australian Premier Steve Marshall announcing new restrictions on Monday evening – alongside an extension to Victoria’s initial five-day lockdown – prompting calls for a nationally consistent approach when it comes to restrictions.

How to Say YES – Every Time

Shep Hyken

How do you say Yes to every customer request ? Is it possible? Is this customer service utopia? My friend Christine Trippi wrote a book titled Yes Is the Answer. And Cameron Mitchell, about whom I’ve written before, wrote a book with a similar title, Yes is the Answer. What is the Question ?

New Nisa website nearly trebles approaches from prospective retailers

Talking Retail

Nisa says that a website launched a year ago to boost interest from prospective new retailers has proved a great success. The site, nisalocally.co.uk , came online last July and aims to show retailers what Nisa can offer their franchisees.

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Malls may not even need anchors. Here's why.

Retail Dive

Department stores used to drive traffic, but now they're just a drag

Why Amazon’s New “Just Walk Out” Supermarkets Will Change Everything. Forever

Retail Focus

Everyone has something to say about Amazon. Yet one thing always rises above the critiques: They’ve been ruthlessly customer focused. If it doesn’t benefit the consumer, they won’t do it.

10 Customer Service Techniques to Help You Grow Sales

Retail Doc

Customer service techniques should be at the top of your list when you consider how to increase sales in retail. While getting customers into your store comes first, their experience in the store is what makes the sale. Customer Service Training retail salesperson

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Retail groups call on customers to follow health orders, curb abuse

Inside Retail

With Sydney’s retail industry re-entering a much harder lockdown following a number of infectious cases making their way through stores, infecting more people in the process, five industry groups have united to call for understanding and patience from the community.

General Mills expands its enhanced shared parental leave and other benefits

Retail Times

General Mills, the global food company, today announces changes to its UK and Ireland employee benefits plan designed to support families facing life-changing events such as childbirth, adoption and pregnancy loss. Manufacturer news General Mills

The “Always” Concept: What We Must Always Do For Our Customers

Shep Hyken

One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement.

4 trends impacting retail marketing strategies

Retail Dive

Brands are looking beyond Facebook and Google — and sometimes resurfacing older channels — to advertise

Harrods’ Hair & Beauty Salon relaunches after a magical makeover

Retail Focus

Harrods is delighted to open the doors to its new Hair and Beauty Salon on the Fifth Floor from the 26 th July 2021.

7 Customer Service Techniques To Increase Sales Right Now

Retail Doc

In the retail world, customer service often matters more than the price tag. When people find the perfect fit, they're usually willing to find a little wiggle room in their budgets. Customer Service

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