Retail Focus
JULY 30, 2021
The Levi’s® store in Bromley is the first in a line of branches to have a shift in design and strategy, in collaboration with Lucky Fox , as the brand hits a new direction. The selected stores, which will have a more focused product selection of mainly tees and jeans, have been redesigned to create a more informative and focused shopping experience.
Retail TouchPoints
JULY 16, 2021
The service industry is on the cusp of trying to redefine itself in the new age of retail. As consumer habits and expectations continue to change toward cleaner, safer, accurate and hyper-personalized experiences — during and after the pandemic — retail is struggling to fulfill such on-demand productization and experiences safely and efficiently. Today, retail is the consumer-facing layer of complex material, manufacturing, production, packaging and logistics infrastructure.
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Inside Retail
JULY 11, 2021
Retail conglomerate Wesfarmers has made a $687 million bid at buying up Priceline’s parent company Australian Pharmaceutical Industries – an offer which will net API’s shareholders a 21 per cent premium. According to Wesfarmers, the deal will provide capital and investment to strengthen API’s competitive position, as well as the position of its community pharmacy partners.
Cisco Retail
JULY 29, 2021
Every organization regardless of size, budget or area of focus should have some form of a security operation center (SOC). When I use the term “Security Operations Center”, many people imagine a dedicated team with expensive tools and a room full of monitors. That image can be a SOC, but it is not always the case. A SOC can just be one person or multiple groups of people spread across the globe.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Hyken
JULY 21, 2021
I’ve written about today’s topic before. The idea I’m about to share is really common sense. Even if you didn’t read my past articles or watch my videos about this, you still know and understand it. Yet, it’s worth bringing up again, as I have a new twist on it. In my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , I share a story about the shortest customer service keynote speech I’ve ever delivered.
Nvidia
JULY 19, 2021
A pair of new demos running GeForce RTX technologies on the Arm platform unveiled by NVIDIA today show how advanced graphics can be extended to a broader, more power-efficient set of devices. The two demos, shown at this week’s Game Developers Conference, included Wolfenstein: Youngblood from Bethesda Softworks and MachineGames, as well as The Bistro from the Open Research Content Archive running in real time on a MediaTek Arm platform with ray-traced graphics.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
JULY 30, 2021
The U.S. Centers for Disease Control and Prevention has changed its mask guidance to recommend that all people wear a mask indoors in areas with “substantial and high transmission” of COVID-19. The change is just beginning to trickle down to retailers, with Apple and Walmart among the first to announce that they will require masks in-store. The renewed concerns stem from the highly contagious COVID-19 delta variant and the large number of unvaccinated people in the country.
Inside Retail
JULY 6, 2021
The lockdown in Sydney will be extended by at least another week, as the city’s total virus cluster grew by another 27 overnight. Premier Gladys Berejiklian announced the extension on Wednesday morning, though media reports about the lockdown extension were published hours earlier. “What we want to do is give our best chance of making sure this is the only lockdown we have until the vast majority of our citizens are vaccinated,” Berejiklian said.
Cisco Retail
JULY 28, 2021
If you’re part of the 82% of enterprises (1) who’ve already adopted a hybrid cloud strategy, you know that cloud adoption comes with challenges. Management complexity, poor user experience, and inconsistent security are among them. Cisco SD-WAN is here to help with scalability, visibility and flexibility. Our cloud networking solution, Cloud OnRamp, allows you to use the same SD-WAN policies and security across both on-prem and cloud environments.
Small Biz Trends
JULY 26, 2021
Taking any cost of the expense sheet for a small business is always a great thing. And this makes the announcement of Zoho Invoice being available for free even better. Why, because this is a proven cloud-based invoicing solution with more than 30 real-time reports so you can easily navigate the billing and payment collection process. So, getting it for free means taking the cost of a valuable tool you use regularly of your expense sheet.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail Dive
JULY 26, 2021
In the '80s, Reebok was the top sports brand for a time. Now it's dwarfed by Nike and Adidas. We take a look at the history of the brand, through the lens of the people who were there.
Talking Retail
JULY 21, 2021
The shortlist of independent finalists in the 2021 Retail Industry Awards has been unveiled. Judging for the awards was completed last week, with dozens of retailers and industry experts scrutinising hundreds of top-quality entries to come up with the ‘best of the best’ in the independent sector. Kim Reddick, commercial director for the Retail Industry.
Retail TouchPoints
JULY 8, 2021
Authentic Brands Group (ABG) — which has made a name for itself by scooping up bankrupt retail brands such as Forever 21 , JCPenney , Aéropostale and Brooks Brothers and bringing them back to life through licensing — is planning to go public. The company said in a prospectus filed July 6, 2021, that it plans to sell $100 million worth of stock, but that is a placeholder amount and will likely change.
Hyken
JULY 14, 2021
How do you say Yes to every customer request ? Is it possible? Is this customer service utopia? My friend Christine Trippi wrote a book titled Yes Is the Answer. And Cameron Mitchell, about whom I’ve written before, wrote a book with a similar title, Yes is the Answer. What is the Question ? Both of these authors have a hospitality background. Trippi is a world-class, award-winning hotel manager and Mitchell is a super-successful restauranteur.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an
Cisco Retail
JULY 29, 2021
The Meraki team recently announced a new endpoint: Appliance uplinks usage history. This brand new endpoint provides the usage history of your uplinks for a given timespan. Learn more and engage with the team in the Meraki Community post here. Using this endpoint, you now have the ability to do capacity monitoring. This allows you to determine if the cause of a problem is due to bandwidth over utilization and helps you measure the usage of your uplink bandwidth.
Small Biz Trends
JULY 18, 2021
Online consumer purchases are increasing, and this means more shipping. And according to the latest research from ShipStation, more consumers are demanding shipping transparency from retail businesses. Consumers Demanding Shipping Transparency. It is only natural for consumers to want a better shipping experience as they make more online purchases. And part of this experience now demands transparency in how retail businesses ship their products.
Retail Times
JULY 2, 2021
General Mills, the global food company, today announces changes to its UK and Ireland employee benefits plan designed to support families facing life-changing events such as childbirth, adoption and pregnancy loss.
Talking Retail
JULY 8, 2021
The Association of Convenience Stores (ACS) is encouraging retailers to submit entries for a new trophy marking the legacy of independent retailer Raj Aggarwal. Aggarwal, who owned stores in Wigston, Leicester and Hackenthorpe near Sheffield died aged 51 last year after contracting coronavirus. The new trophy will be awarded to the retailer who is judged.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Retail TouchPoints
JULY 29, 2021
Dollar General is expanding its pOpshelf offering into a store-in-a-store format at two DG Markets in the Nashville, Tenn. area. The concept, which launched in October 2020 and has since expanded to 16 stores, offers a rotating selection of items at price points of $5 or less. “Through this combined format, we aim to deliver the value and products customers trust from a DG Market with the continually-refreshed merchandise, including beauty and seasonal products, home décor and arts and crafts th
Nvidia
JULY 18, 2021
NVIDIA CEO Jensen Huang was today conferred the Distinguished Lifetime Achievement Award by Asian American Engineer of the Year, an annual event that recognizes outstanding Asian American scientists, engineers and role models. In a virtual ceremony, Huang was awarded for his contributions as “a visionary and innovator in parallel computing technology that accelerates the realization of AI computing.
Cisco Retail
JULY 28, 2021
Introduced in 1994, Open Platform Communications (OPC) is an interoperability standard for industrial control system components like programmable logic controllers (PLCs), human-machine interfaces, and supervisory software. Using OPC, components from different vendors can reliably exchange data to control an industrial process. Classic OPC was released in an era when security was not a concern for OT systems.
Small Biz Trends
JULY 8, 2021
What do the latest retail statistics tell us about retailing in 2021? You might be surprised. We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Retail Statistics: The Big Picture.
Advertiser: FourKites
Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.
Hyken
JULY 28, 2021
One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement. When the customer uses the word always followed by something positive, you are creating a predictable experience, and even more important, you are operating in the zone of amazement. For example, your customers might say: “They are always so helpful.”.
Talking Retail
JULY 14, 2021
Nisa says that a website launched a year ago to boost interest from prospective new retailers has proved a great success. The site, nisalocally.co.uk , came online last July and aims to show retailers what Nisa can offer their franchisees. The company says that the site has increased the number of retailer approaches by 277%. This story continues at New Nisa website nearly trebles approaches from prospective retailers.
Retail TouchPoints
JULY 29, 2021
Remember Toys ‘R’ Us? A toy shop that gave the world Barbie, Mr. Potato Head and other wonderful creations. The toy seller, which at its peak had more than 1,500 stores around the world, was part of the fabric of American childhood for more than half a century. In many countries, it was the go-to store for birthday gifts and special treats — a magical wonderland of toys where, as children, we happily spent hours exploring.
Nvidia
JULY 21, 2021
Walk into a store. Grab your stuff. And walk right out again, without stopping to check out. In just the past three months, California-based AiFi has helped Choice Market increase sales at one of its Denver stores by 20 percent among customers who opted to skip the checkout line. It allowed ?appka, a Polish convenience store chain, to provide faster checkout for morning train commuters.
Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert
Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.
Cisco Retail
JULY 23, 2021
Bringing focus back to organizations’ IT, and empowering security heroes. Esports are becoming massively popular, and you’ll commonly hear about how a player “carried the team on their back,” a phrase often used when a teammate perseveres through adversity, contributes more than their fair share, and ultimately delivers a win. Over the last year and a half, IT and security heroes globally have adapted and met the needs of their workforces that had to rapidly pivot to remote work.
Mulesoft
JULY 19, 2021
Let’s start with some facts: Fact 1: Innovation is the lifeblood of organizations; upwards of 10% of revenues are spent annually on it and in some industries the percentage is even higher. According to Mckinsey research, global R&D expenses topped $2 trillion in 2019 (~2% of global GDP). Fact 2: Innovation spending is increasing as […]. The post 4 factors to measure and enhance innovation with modern enterprise integration first appeared on MuleSoft Blog.
Hyken
JULY 23, 2021
This week we feature an article by Ehsan Memari, a blogger for SkyPrep. He writes about how using a learning management system (LMS) expedites employee skill development in your organization. We are in the middle of a skills gap crisis. According to a study from the Society for Human Resource Management , 83% of HR professionals noticed a decline in the quality of job applicants, with one-third citing a lack of technical abilities. .
Talking Retail
JULY 28, 2021
The government’s latest plan to cut crime must result in “real action” for shopworkers, says the Association of Convenience Stores (ACS). The “Beating Crime” plan, published by the government this week, recognises that shops have become vulnerable to criminals. The plan says: “Shops are critical to areas, and often have become as much part of community.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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