Retail TouchPoints

JUNE 22, 2020

Customers also can access free shipping, samples, birthday gifts and a tier-based rewards program to accelerate their point-earning capability. “Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39%. ”

Customer Retention 163

Customer Retention Shipping ATS Marketing 163

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. In fact, 74% of associates’ time is on non-checkout functions.

Returns 246

Returns Fulfillment Shipping Checkout 246

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. Outsourcing this critical function frees up valuable time and resources, enabling retailers to concentrate on sales and customer service.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Retail TouchPoints

JANUARY 18, 2022

According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase. Offer personalized benefits that evolve with customer needs. Personalization is critical to a comprehensive loyalty strategy and customer retention.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. Veho was built on this core insight: customer-first delivery experiences directly impact brands’ customer retention and customer lifetime value.

Returns 278

Returns Drop-Shipping Customer Experience Customer Retention 278

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Drop-Shipping 309

Drop-Shipping Consumer Customer Retention Shipping 309

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Offer personalized post-purchase product suggestions that genuinely cater to each customer’s tastes.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

AUGUST 15, 2022

However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

APRIL 12, 2023

The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

365 Retail

SEPTEMBER 27, 2023

We already offer next-day delivery on some items but want to offer customers an even better service. Expanding our logistics capabilities means we can streamline our processes to provide our customers with quicker responses and faster shipping times. The move is a significant part of our business growth plan.

Customer Retention 111

Customer Retention Shipping Planning Marketing 111

Inside Retail

FEBRUARY 26, 2024

This instability, together with increased gas and energy prices, has affected shipping costs. The global economic outlook continues to be unsettled, as financial, geopolitical and other challenges weigh on confidence, force costs higher and erode margins. Unstable political environments in Europe and the Middle East can disrupt supply chains.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

JULY 10, 2023

The tech can check resource planning systems when drafting these answers, helping determine when orders will ship and providing shipping status or support customers in changing orders. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 279

Merchant Services Customer Retention Shipping Marketing 279

Retail TouchPoints

DECEMBER 18, 2020

To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks. Improve Supply Chains, Boost Customer Satisfaction. Truck driver shortages. Altered trucking routes.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Hyken

FEBRUARY 13, 2023

This is where the customer finds out if their expectations meet reality or exceed them, or the stage where they find out that they are not getting what they thought they paid for. This is why a great onboarding experience is critical to customer retention. Customers know the difference.

Customer Retention 52

Customer Retention Shipping Marketing Customer Experience 52

Inside Retail

JUNE 28, 2021

To close this gap, 44 per cent of retail and consumer goods marketers say they are now leading customer experience initiatives across their organisations (versus just 24 per cent in 2017), and metrics are being shared. In this regard, retailers are re-evaluating and revolutionising their value propositions for higher customer retention.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Inside Retail

MARCH 28, 2022

This means not just looking at the cost of the product and the number of units you’re selling, but also being clear on your costs around freight and logistics, tariffs, shipping to customers, warehousing and merchant fees. The flipside is customer retention – which again is reflective of your overall business.

Advertising 130

Advertising Customer Retention Drop-Shipping Merchant Services 130

Retail TouchPoints

MARCH 26, 2021

With Distributed Order Management (DOM) systems, retailers can meet the customers’ need for fast fulfillment. DOM ensures speedy delivery by determining the most cost-effective and efficient shipping location to fulfill an order. Let Technology Be Your Secret Weapon.

Customer Experience 312

Customer Experience Fulfillment Customer Retention Shipping 312

Hyken

SEPTEMBER 10, 2023

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. According to McKinsey, these are today’s ‘Zero Consumers.’

Customer Retention 65

Customer Retention Customer Experience Shipping Returns 65

Retail TouchPoints

JUNE 23, 2022

One step many retailers can take right away is to eliminate the need for customers to key in the same information more than once. For example, rather than make shoppers type in identical data for their billing and shipping addresses, allow them to check a box if those addresses are the same.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

JUNE 27, 2022

More than three-quarters ( 77% ) of shoppers cited free shipping as the most influential factor in determining which retailer they buy from, while another 49% chose price. Promote Retention by Offering Something No One Else Can. Having a differentiated product offering also is key to earning a high customer retention rate.

Customer Retention 276

Customer Retention Promotions Consumer Fulfillment 276

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. Customs documents are also prepared if necessary for shipping.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. Customs documents are also prepared if necessary for shipping.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Inside Retail

MAY 16, 2022

While retailers struggle with fulfilment, Australia Post research shows that fast and free shipping are key drivers of sales. Monash Business School found that consumers prioritise free shipping over fast shipping even more than their global counterparts, and that a lack of free returns was a top turn-off for half of Australian consumers.

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

Cisco Retail

FEBRUARY 18, 2022

Integrating all the possible options into a truly multi-channel experience, that allows the consumer to shop and transact on their terms, gives retailers more opportunities to strengthen customer retention and brand loyalty. Attracting and Engaging Customers. Conclusion.

Payment Services 140

Payment Services Fulfillment Returns Customer Retention 140

Retail Minded

SEPTEMBER 30, 2023

It must address a specific pain point of your target audience, like package loss or theft, and offer an irresistible solution, like shipping protection. This could range from unparalleled quality, pioneering technology, or unparalleled customer service. The essence of a potent USP lies in its exclusivity and relevance.

Customer Retention 96

Customer Retention Consumer Marketing Shipping 96

Retail Minded

MARCH 31, 2021

If you’re running out of stock or shipping to the wrong addresses on a regular basis, these mishaps are often down to ineffective workflows or human error. . For online brands, these delivery mistakes will not win you any favor with customers – it will quickly erode their trust in your brand and you can count out any repeat business.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Retail Minded

MARCH 8, 2023

Streamline Transport Management Product transport management is an essential part of retail stores because it facilitates the flow of goods from suppliers to customers. It also directly affects the experiences of the consumers because transport delays can cause inconvenience, which impacts customer retention.

Fulfillment 52

Fulfillment Customer Retention Shipping Management 52

Rangeme

OCTOBER 14, 2021

You will need to make sure that you have a good customer retention strategy in place to attract the consumers who received your products in a subscription box to become returning customers. Looking for a shipping partner to help set up your drop-ship capabilities? Parting advice from Snackmagic.

Drop-Shipping 52

Drop-Shipping Merchant Services Beauty and Health Shipping 52

Hyken

FEBRUARY 26, 2023

Customer Retention Strategies for Driving Loyalty in Uncertain Times by Rich Hein (CMSWire) One thing all businesses can bank on in the future is that things will be more uncertain and unpredictable than ever before. They inform you when you place the order, when the order is shipped, and when it arrives.

Customer Retention 52

Customer Retention Customer Experience Shipping Consumer 52

Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Retailers who adopt a solution like ShipStation’s, says Boyer, can effect a customer-centric approach built on three pillars – speed, flexibility and transparency.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Independent Retailer

NOVEMBER 28, 2022

Put customers at the center of your return and exchange policy to avoid sending them running in the opposite direction. Customer retention benefits come from easy-to-follow return processes and extensive exchange options, so be sure all of this information can be easily accessed through your website.

Returns 85

Returns Customer Retention Wholesale Fashion 85

365 Retail

NOVEMBER 14, 2022

You must know when to restock and make sure you don’t sell items that aren’t available, after all, astute inventory management drives scalability, profit, and customer retention. A strategy to help do this is product bundling: offering items that are commonly bought together to your customers.

Merchant Services 59

Merchant Services Payment Services Inventory Management Fulfillment 59

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up.

Payment Services 272

Payment Services Customer Experience Consumer Advertising 272

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 240

Fulfillment Drop-Shipping Shipping Customer Retention 240

Retail Bound

DECEMBER 13, 2021

The business reaches its peak during the holiday season and when the shipping rush is over, there is a bulk in holiday returns. For example, maybe when a package requires international shipping or exceeds a certain amount, the employees have to adjust the shipping or carrier method. Manage Inventory Accuracy. Bottom Line.

Fulfillment 52

Fulfillment Shipping Inventory Management Returns 52

Small Biz Trends

JUNE 22, 2022

With inflation impacting economies around the world, price increases are practically unavoidable, but that doesn’t mean customers welcome the price change. How do businesses raise prices without sacrificing customer retention? Dear [Customer Name], Thank you for your continued support of [Business Name].

Customer Retention 134

Customer Retention Planning Value Offer Shipping 134

Retail Next

SEPTEMBER 26, 2019

If you have a new product, you want your customers to know so they can visit your physical store or your website to make a purchase. Email marketing is a powerful tool to boost customer retention, build buyers’ trust and increase your conversion rate. It makes marketing easy and effective.

Retail Marketing 52

Retail Marketing Marketing Customer Retention Promotions 52