Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

Returns 85

Returns Customer Retention Wholesale Fashion 85

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

From online stores to online customer service to employee management, many businesses have moved away from traditional storefronts. Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. Integrated Inventory Management Solutions. Automation.

Management 84

Management Inventory Management Customer Retention Returns 84

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers.

Customer Experience 281

Customer Experience Clienteling Customer Retention Accounting 281

V Count

MARCH 28, 2024

However, what is often overlooked in these instances is the direct correlation between highly satisfied customers and increased business loyalty and repeat purchases. They are more likely to return to your business and also recommend your services to others. Enhances Customer Satisfaction: 2. Are you ready? Are you ready?

Management 52

Management Customer Retention Customer Experience Store Layout 52

V Count

MARCH 28, 2024

However, what is often overlooked in these instances is the direct correlation between highly satisfied customers and increased business loyalty and repeat purchases. They are more likely to return to your business and also recommend your services to others. Enhances Customer Satisfaction: 2. Are you ready? Are you ready?

Management 52

Management Customer Retention Customer Experience Store Layout 52

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 181

Fulfillment Drop-Shipping Shipping Customer Retention 181

Retail TouchPoints

APRIL 12, 2023

Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.

Supermarket 234

Supermarket Grocer Customer Retention Checkout 234

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Why Shoppers Should Care: The Hidden World of Post-Purchase Imagine the moments after you complete an online purchase.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Independent Retailer

JULY 22, 2022

Word-of-mouth marketing, such as these campaigns, has a 37 percent higher customer retention rate than traditional advertising. An important thing to remember is that influencer marketing campaigns do not always translate to immediate sales. The main goal of this tactic is to gain exposure and get new customers.

Marketing 52

Marketing Customer Retention Advertising Promotions 52

Hyken

JANUARY 4, 2024

He shares five practical strategies businesses can use to increase customer retention rates. However, earning and preserving loyal customers in a competitive market is no easy feat. In this blog, we’ll discuss five practical strategies businesses can use to increase customer retention rates.

Customer Retention 54

Customer Retention Accounting Customer Experience Marketing 54

Retail TouchPoints

FEBRUARY 2, 2021

While that is a massive gap to close across markets, the wheels of change started churning in 2020 as U.S. businesses began searching for better customer engagement platforms to support their hastened shift to ecommerce. Knowing the difficulties WhatsApp has had with integration in the U.S. before, why would it be adopted now?

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Inside Retail

JUNE 22, 2023

When inflation begins to drop and interest rates return to decline – we will likely see a resurgence in discretionary spending habits,” Zahra said. Success] will be very much about stealing market share from competitors,” Brookes said. “There isn’t a silver bullet fix to restoring consumer confidence other than cost-of-living relief.

Consumer 246

Consumer Customer Retention Accessories Marketing 246

Inside Retail

FEBRUARY 28, 2022

Merchgirls is a creative agency, focusing on creating merchandise that’s twice as nice for the broader market. To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. Expert shipping services for clients of all sizes.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Retail TouchPoints

JULY 14, 2021

The proliferation of ecommerce sites and habit-driven online purchases at digital behemoths like Amazon already set the expectations for customers, and there is a certain intuitive flow and process already well established in the market. Difficulty in Platform Management. Unavailable Marketing Tools for Existing Customers .

Payment Services 232

Payment Services Checkout Customer Retention Management 232

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. Transforming the Advertising Mix.

Advertising 298

Advertising Consumer Customer Retention Fulfillment 298

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. Predicts Market Trends. Optimize Inventory Management.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85

Hyken

AUGUST 11, 2023

This week, we feature an article by Nandini Sharma, marketing manager at ProofHub. She writes about how to listen to your customers with the goal of connecting. I am not here to talk about childish stuff like, “Listen to your customers.” me All they expect in return is empathy and a quick solution.

Customer Retention 52

Customer Retention Customer Experience Management Returns 52

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Personalize Your Back-to-School Marketing. Take Steps Now to Prevent Back-to-School False Declines.

Payment Services 259

Payment Services Checkout Drop-Shipping Customer Retention 259

Hyken

SEPTEMBER 10, 2023

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. According to McKinsey, these are today’s ‘Zero Consumers.’

Customer Retention 67

Customer Retention Customer Experience Shipping Returns 67

365 Retail

OCTOBER 19, 2023

To foster expansion, you must optimise various aspects of your business, from customer experience to data analysis. Identifying Market Opportunities Recognising market gaps and consumer demands is paramount for e-commerce growth. Spend time dissecting your sales data and customer feedback.

Customer Retention 52

Customer Retention Inventory Management Promotions Marketing 52

Retalon

AUGUST 22, 2023

Ecommerce continues to rapidly gain market share year after year. GMROI – Gross Margin Return on Inventory Investment Definition GMROI measures how efficient and profitable you are at turning your inventory into gross profit. signals potential issues with inventory management and product mix. Anything under 1.0

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

I Vend

MARCH 14, 2022

Optical retail is a large and growing global market. billion market in 2021 , nor that it is forecast to continue to grow at 6% over the next seven years. According to the Association for Customer Loyalty, one of most effective tools for branding is omnichannel retailing. How does omnichannel retailing create a strong brand?

Customer Retention 98

Customer Retention Discount Store Department Stores Target Market 98

Hyken

JANUARY 28, 2022

This week we feature an article by Joy Gomez, founder of Field Promax , a company that helps organizations streamline and standardize their workflow, manage teams, communicate with customers, process work orders digitally, and grow their business. Customers play a crucial role in establishing the position of a business in the market.

Customer Retention 58

Customer Retention Management Marketing Returns 58

Rain Pros

AUGUST 18, 2023

It has intensified competition by making it easier to enter the market, offering more choices for consumers and making it easier to make informed choices and demand better value for money. The eCommerce Revolution in Retail The retail landscape constantly evolves, and the days of solely selling or making purchases in person are long gone.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

It has intensified competition by making it easier to enter the market, offering more choices for consumers and making it easier to make informed choices and demand better value for money. The eCommerce Revolution in Retail The retail landscape constantly evolves, and the days of solely selling or making purchases in person are long gone.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail Minded

MARCH 31, 2021

It’s not a stretch to say that t oday’s ecommerce market is fraught with fulfilment issues, and t hese widespread errors and delays mean shoppers are missing out on vital deliveries, leading to greater levels of disappointment and mistrust in online shopping. . Delivery reliability has created a crisis of confidence amongst some consumers.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Independent Retailer

OCTOBER 20, 2022

Though collecting customer information and adding phone numbers to a database is easy, it requires finesse and market research to understand how best to utilize SMS to speak your customers’ language. Proof That Texting Customers Works. Today’s Customers Respond to Text Messages. back to top. back to top.

Consumer 76

Consumer Customer Retention Marketing Promotions 76

V Count

OCTOBER 5, 2022

Being competitive to draw clients while making sure the retail store makes enough money from each sale is how profit margins are managed. Is there room to increase prices without pricing yourself out of the market? After that, you gradually increase the price as your market share grows. Profit is a necessity for all retailers.

Customer Retention 52

Customer Retention Markdowns Bundled Pricing Net Profit 52

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 21, 2019

The increased customer service will lead to better customer retention. Keep customer data up to date – Because you’ll be service customers from anywhere in the store, you can service more customers and keep more customer data up to date.

Point of Sale 44

Point of Sale Customer Retention Returns Customer Experience 44

V Count

MAY 5, 2021

Optimize prices & marketing promotions. Measuring visitor footfall traffic with people counting technologies helps you evaluate various aspects of your business, like marketing and advertising efforts, for example. Organizing and holding events to attract customers. Driving traffic from existing customers.

Net Profit 52

Net Profit ATV Customer Retention Store Layout 52

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Independent Retailer

APRIL 28, 2022

Stores that offer their loyalty program members additional free gift rewards when they purchase less are also more likely to see those shoppers return to treat themselves, replenishing that item in a full size when they feel it is time for a treat. . These returns can be reduced via loyalty programs. Mother’s Day is Recession Proof .

Returns 52

Returns Customer Retention Promotions Consumer 52

Hyken

JANUARY 10, 2022

A Nation on Hold Wants to Speak With a Manager by Sarah Lyall. The New York Times) The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right. Clearly, when Mercedes-Benz dealers dissatisfy customers – those customers are likely to leave.

Customer Retention 63

Customer Retention Customer Experience Supermarket Marketing 63

Hyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. Customer acquisition costs approximately five times more than customer retention, so what steps can companies take to keep the subscribers they already have happily engaged? .

Checkout 67

Checkout Customer Retention Returns Marketing 67

Retail Minded

JULY 29, 2023

These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. The market environment is experiencing a significant change, and it is crucial for companies to ensure their continued commitment to staying updated with present trends and progressions in order to prosper.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. The market environment is experiencing a significant change, and it is crucial for companies to ensure their continued commitment to staying updated with present trends and progressions in order to prosper.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retalon

FEBRUARY 15, 2024

Retail analytics insights directly impact sales and customer loyalty by enabling more personalized shopping experiences and efficient inventory management. According to Itransition, predictive analytics leverages machine learning and statistical modeling to unveil patterns in customer behavior.

Inventory Management 41

Inventory Management Management Marketing Inventory Turnover 41