Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers.

Customer Experience 286

Customer Experience Clienteling Customer Retention Accounting 286

Inside Retail

AUGUST 28, 2022

“Our investments in strategic priorities are contributing to improved customer retention and lifetime value, and will drive sustainable, long-term growth as online adoption in Australia’s beauty and personal care market catches up to the UK, the US and China.”.

Customer Retention 246

Customer Retention Returns Accounting Management 246

Inside Retail

JULY 14, 2021

Alicia Kennedy, managing director of Naked Wines Australia, said the results grew on an already landmark result the year prior. “As But more importantly we have seen these purchasing behaviours endure post lockdown… we can see [our] strategy producing impressive customer retention figures.”.

Customer Retention 246

Customer Retention Marketing Management Consumer 246

Inside Retail

MAY 19, 2024

The global market for natural and organic cosmetics is projected to reach US$37.44 per cent from 2024 to 2032, according to Zion Market Research. Born in France, his first job after university was as a product manager for L’Oréal in Tokyo, where he became fluent in Japanese. But we are back.”

Customer Retention 147

Customer Retention Department Stores Consumer Marketing 147

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 26, 2019

Managing retail operations holistically means focusing on each aspect of the business and managing each essential element of the operation effectively and efficiently. Budgeting – Managing retail operations successfully is about managing expenses and creating realistic sales targets. These are important details.

Management 59

Management Inventory Management Customer Retention Marketing 59

Hyken

SEPTEMBER 4, 2023

That’s why I’m excited to share this article by Charles Ryan Minton, one of the top managers in the Marriott/Bonvoy organization. Customer Service as Experience: Fast, Consistent Comms Boost Customer Lifetime Value by Andy Farmer (The Drum) Is it me or do we seem to be stuck in a customer experience (CX) time warp?

Customer Retention 56

Customer Retention Customer Experience Management Marketing 56

Inside Retail

JANUARY 24, 2024

Recognising the need to align with contemporary tastes and market dynamics, Bata Thailand embarked on an ambitious venture – the “Surprisingly Bata” campaign. To gain deeper insights into this transformative journey, we spoke with Wilasinee Parnurat, the country manager and managing director of Bata Thailand.

Inventory Management 130

Inventory Management Visual Merchandising Customer Retention Consumer 130

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. This can lead to increased conversions and higher customer retention rates. Digital Marketing and SEO To thrive in a competitive retail landscape, your business needs a strong online presence.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Inside Retail

FEBRUARY 26, 2024

There was good news in January when the Consumer Price Index slowed to the lowest rate in two years; however, experts recognise that the most volatile factors, such as rental rates and energy markets, remain the biggest drivers. Set benchmarks for inventory management, including the rate of inventory turnover and tracking and fill rate.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? The more add-ons you offer from other vendors, the more complex managing subscriptions can become.

Customer Experience 220

Customer Experience Customer Retention Marketing Shopping 220

Inside Retail

JUNE 28, 2021

To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. While 88 per cent of retail marketers share integrated tech stacks with advertising teams, this alignment alone is not enough. A unified front has to span the entire customer journey.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Independent Retailer

JULY 22, 2022

Word-of-mouth marketing, such as these campaigns, has a 37 percent higher customer retention rate than traditional advertising. An important thing to remember is that influencer marketing campaigns do not always translate to immediate sales. The main goal of this tactic is to gain exposure and get new customers.

Marketing 52

Marketing Customer Retention Advertising Promotions 52

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Customer Retention 58

Customer Retention ATS Checkout Shopping 58

Retail TouchPoints

FEBRUARY 8, 2023

The advertising industry is managing growing fears of inflation and an economic downturn as many top retail brand advertisers are dealing with the effects. The State of the Union: Paid Advertising In the current market climate, running paid ads would only burn a hole in your pocket. Prioritize content marketing. In fact, 42.7%

Advertising 232

Advertising Customer Retention Marketing Consumer 232

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 26, 2019

Managing retail operations holistically means focusing on each aspect of the business and managing each essential element of the operation effectively and efficiently. Budgeting – Managing retail operations successfully is about managing expenses and creating realistic sales targets. These are important details.

Management 40

Management Inventory Management Customer Retention Marketing 40

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ). One key area to watch is rapid delivery or quick commerce.

Fulfillment 246

Fulfillment Social Commerce Customer Retention Consumer 246

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

APRIL 12, 2023

Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.

Supermarket 239

Supermarket Grocer Customer Retention Checkout 239

Retail TouchPoints

MAY 28, 2021

Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential. Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. With tools like Advocate.ly

Payment Services 163

Payment Services Customer Retention Customer Experience Marketing 163

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

365 Retail

SEPTEMBER 27, 2023

In addition, office space spread across three stories and a canteen area will become the new workplace for Bed Kingdom’s buying, marketing, and sales employees. The business now employs 28 people and has further plans to grow its online customer base through investment in key areas of the business, including customer service and marketing.

Customer Retention 110

Customer Retention Shipping Planning Marketing 110

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 307

Customer Experience Fulfillment Customer Retention Shipping 307

Retail TouchPoints

MAY 8, 2024

Although paid social in particular is one of the top five acquisition channels for marketers, it’s not the strongest when it comes to conversion. Jennifer Peters , Senior Manager of Ecommerce at Olly , told us: ‘The secret sauce to growth is total and complete customer empathy. Pitié: Visits have never been so valuable.

Merchant Services 215

Merchant Services Advertising Customer Experience Marketing 215

V Count

JANUARY 24, 2023

Running and managing a physical establishment is usually more challenging than a virtual one. Queue management is essential for physical businesses, and to get it done “right,” you need an accurate and reliable people counting technology accompanied by a just as capable online analytics tool.

Management 40

Management Checkout Customer Retention Customer Experience 40

Retail Bound

MARCH 21, 2024

Source: Source: Harvard Business Review – The Economics of E-Loyalty Gaining a Competitive Edge – In a competitive market, offering net terms can differentiate wholesale retailers from their competitors. This competitive advantage can lead to increased market share and revenue growth.

Payment Services 52

Payment Services Wholesale Supply Chain Management Customer Retention 52

Retail TouchPoints

FEBRUARY 2, 2021

While that is a massive gap to close across markets, the wheels of change started churning in 2020 as U.S. businesses began searching for better customer engagement platforms to support their hastened shift to ecommerce. Knowing the difficulties WhatsApp has had with integration in the U.S. before, why would it be adopted now?

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. So why do customers delay returns?

Returns 260

Returns Drop-Shipping Customer Experience Customer Retention 260

Storis

APRIL 18, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Retail TouchPoints

JULY 14, 2021

The proliferation of ecommerce sites and habit-driven online purchases at digital behemoths like Amazon already set the expectations for customers, and there is a certain intuitive flow and process already well established in the market. Difficulty in Platform Management. Unavailable Marketing Tools for Existing Customers .

Payment Services 237

Payment Services Checkout Customer Retention Management 237

Storis

APRIL 12, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Wiser

NOVEMBER 29, 2023

Understanding the difference between trade promotion and consumer promotion is crucial for any business seeking to maximize its market impact and sales potential. Contests and sweepstakes: These can engage customers, increase brand awareness, and stimulate sales. What is Trade Promotion? What is Consumer Promotion?

Promotions 146

Promotions Consumer Wholesale Advertising 146

Inside Retail

JUNE 22, 2023

Success] will be very much about stealing market share from competitors,” Brookes said. Regarding his own businesses, Brookes is reducing profitability expectations over the next 12 months, and focusing on investments in acquisitions and new stores, as well as pricing and marketing strategies.

Customer Retention 246

Customer Retention Consumer Accessories Marketing 246

Hyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

Customer Retention 103

Customer Retention Customer Experience Accounting Fulfillment 103

Retail TouchPoints

SEPTEMBER 29, 2021

The digital transformation of commerce and the major shifts to subscriptions were crucial for companies in all markets to find a way to survive beyond the pandemic and create new channels to thrive. Subscriptions give businesses access to predictable revenue, increased customer retention and a higher level of brand loyalty.

Payment Services 272

Payment Services Customer Retention Apparel Consumer 272

Retail TouchPoints

DECEMBER 20, 2021

The global social commerce market is expected to reach $2.9 trillion by 2026, and B2C brands are poised to make up nearly all of that revenue, according to Research and Markets analysis. The Mavely management team will continue to operate its business as its own entity within Rhyz, Inc.,

Social Commerce 233

Social Commerce Customer Retention Marketing Consumer 233

Inside Retail

MAY 25, 2021

The only place to go for toilet paper or a social outing in some of the pandemic lockdown periods, supermarkets substantially boosted foot traffic and pickpocketed market share from retailers in other categories that were forced by government restrictions to keep their doors closed. billion, representing a 6.1 Pressure on suppliers.

Supermarket 182

Supermarket Customer Retention Marketing Promotions 182