Hyken

OCTOBER 27, 2023

This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware. She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment.

Customer Experience 48

Customer Experience Customer Retention Promotions Fulfillment 48

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. The more add-ons you offer from other vendors, the more complex managing subscriptions can become.

Customer Experience 219

Customer Experience Customer Retention Marketing Shopping 219

Hyken

SEPTEMBER 4, 2023

Each week, I read many customer service and customer experience articles from various resources. Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business.

Customer Retention 56

Customer Retention Customer Experience Management Marketing 56

Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. This means that the majority of customers think that businesses do not listen to their needs and opinions.

Customer Experience 55

Customer Experience Customer Retention Promotions Consumer 55

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. So why do customers delay returns?

Returns 259

Returns Drop-Shipping Customer Experience Customer Retention 259

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. Outsourcing website development to professionals ensures that your online store is visually appealing, functional, and optimized for a seamless user experience.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Retail TouchPoints

MAY 8, 2024

Although paid social in particular is one of the top five acquisition channels for marketers, it’s not the strongest when it comes to conversion. Jennifer Peters , Senior Manager of Ecommerce at Olly , told us: ‘The secret sauce to growth is total and complete customer empathy.

Merchant Services 200

Merchant Services Advertising Customer Experience Marketing 200

Retail TouchPoints

MAY 28, 2021

Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential. Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak.

Payment Services 163

Payment Services Customer Retention Customer Experience Marketing 163

Hyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

Customer Retention 102

Customer Retention Customer Experience Accounting Fulfillment 102

Independent Retailer

APRIL 6, 2021

Here is how your company — and your customers — can adapt to business in the age of big data: Evolve Your Team. New technology requires new experts to manage it properly. Using these to create better experiences for the customer will increase loyalty and help to improve customer retention.

Customer Experience 52

Customer Experience Customer Retention Management Consumer 52

Hyken

AUGUST 11, 2023

This week, we feature an article by Nandini Sharma, marketing manager at ProofHub. She writes about how to listen to your customers with the goal of connecting. I am not here to talk about childish stuff like, “Listen to your customers.” Right there, you have built a relationship with the customer.

Customer Retention 52

Customer Retention Customer Experience Management Returns 52

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

Storis

APRIL 18, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. ” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. Here are my top five picks from last week. Connect with Shep on LinkedIn.

Customer Retention 66

Customer Retention Customer Experience Shipping Returns 66

V Count

JANUARY 24, 2023

Running and managing a physical establishment is usually more challenging than a virtual one. Queue management is essential for physical businesses, and to get it done “right,” you need an accurate and reliable people counting technology accompanied by a just as capable online analytics tool.

Management 40

Management Checkout Customer Retention Customer Experience 40

Storis

APRIL 12, 2024

CLV serves as a crucial metric for businesses to assess the long-term profitability of their customer base and tailor marketing strategies accordingly. Retailers’ loyalty, reward, and membership programs grow Customer Lifetime Value (CLV) by encouraging repeat purchases and increasing customer retention.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Inside Retail

JUNE 22, 2023

Success] will be very much about stealing market share from competitors,” Brookes said. Regarding his own businesses, Brookes is reducing profitability expectations over the next 12 months, and focusing on investments in acquisitions and new stores, as well as pricing and marketing strategies.

Customer Retention 246

Customer Retention Consumer Accessories Marketing 246

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payment Services 216

Payment Services Customer Experience Consumer Advertising 216

Retail TouchPoints

FEBRUARY 2, 2021

While that is a massive gap to close across markets, the wheels of change started churning in 2020 as U.S. businesses began searching for better customer engagement platforms to support their hastened shift to ecommerce. Knowing the difficulties WhatsApp has had with integration in the U.S. before, why would it be adopted now?

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Retail TouchPoints

APRIL 23, 2021

Now over a year into lockdown, retailers are striving to learn from past mistakes in a rapidly changing market. Therefore, running a retail business in America requires a lot of effort and efficient technology for operation management. Recent research indicates the global retail automation market is expected to be worth more than $19.5

Customer Retention 219

Customer Retention Marketing Fulfillment Management 219

Retail TouchPoints

DECEMBER 20, 2021

The global social commerce market is expected to reach $2.9 trillion by 2026, and B2C brands are poised to make up nearly all of that revenue, according to Research and Markets analysis. The Mavely management team will continue to operate its business as its own entity within Rhyz, Inc.,

Social Commerce 231

Social Commerce Customer Retention Marketing Consumer 231

Hyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. This article describes it as “When every person thinks about how their actions will affect the customer’s experience, even employees who never have direct contact with those customers.”

Customer Experience 55

Customer Experience Customer Retention Management Marketing 55

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. Transforming the Advertising Mix.

Advertising 298

Advertising Consumer Customer Retention Fulfillment 298

Cisco Retail

NOVEMBER 10, 2021

The Midsize and Small SP Market Segment. Midsize and small SPs—service providers with a customer base of 1 million customers or less—have relatively small customer bases and limited technical staff. Accommodating Customer Needs and Market Priorities. Business and Operational Challenges.

Customer Retention 132

Customer Retention Customer Experience Marketing Accounting 132

Hyken

JUNE 14, 2021

Each week I read many customer service and customer experience articles from various resources. Actual vs. Intended Customer Experience: The Major Disconnect by Tara Sporrer. It’s crucial to close the gap between the understanding of the actual customer service experience and the intended customer experience.

Customer Retention 78

Customer Retention Customer Experience Management Consumer 78

Hyken

JUNE 21, 2022

Shep Hyken interviews Christine Churchill, Founder and CEO of the Customer Service Institute of America (CSIA). She shares how organizations can identify, measure, and address issues to improve customer experience. Top Takeaways: Customers are smarter than ever before. increase in overall market value.

Customer Retention 54

Customer Retention Customer Experience Management Consumer 54

365 Retail

OCTOBER 19, 2023

To foster expansion, you must optimise various aspects of your business, from customer experience to data analysis. Identifying Market Opportunities Recognising market gaps and consumer demands is paramount for e-commerce growth. Spend time dissecting your sales data and customer feedback.

Customer Retention 52

Customer Retention Inventory Management Promotions Marketing 52

Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

Returns 130

Returns Customer Retention Accounting Fashion 130

Independent Retailer

NOVEMBER 28, 2022

Brands can make the most out of a return by offering options such as exchanges, store credit, or other incentives rather than refunds,” Tasha Reasor, SVP of Marketing at Loop Returns , said. This not only helps brands retain revenue, but also creates opportunities to shape happier customers. Create a More Customized Shopper Experience.

Returns 85

Returns Customer Retention Wholesale Fashion 85

V Count

MAY 5, 2021

Optimize prices & marketing promotions. Measuring visitor footfall traffic with people counting technologies helps you evaluate various aspects of your business, like marketing and advertising efforts, for example. Organizing and holding events to attract customers. Driving traffic from existing customers.

Net Profit 52

Net Profit ATV Customer Retention Store Layout 52

Hyken

JANUARY 10, 2022

Each week I read many customer service and customer experience articles from various resources. A Nation on Hold Wants to Speak With a Manager by Sarah Lyall. My Comment: Here is an interesting article from the New York Times about the state of customer service. Here are my top five picks from last week.

Customer Retention 62

Customer Retention Customer Experience Supermarket Marketing 62

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 21, 2019

Instant product lookup – Being able to look up products from anywhere in the store as customers search for something will improve the customer experience and benefit your retail chain in several important ways. The increased customer service will lead to better customer retention.

Point of Sale 44

Point of Sale Customer Retention Returns Customer Experience 44

Hyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. CSAT.AI) The holiday season is rife with customer service horror stories from both customers and workers. Happy Holidays!

Customer Experience 54

Customer Experience Planning Customer Retention Marketing 54

Hyken

AUGUST 8, 2022

Each week I read many customer service and customer experience articles from various resources. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. That said, you’ll enjoy this author’s version of how to WOW your customers. Here are my top five picks from last week.

Customer Retention 19

Customer Retention Customer Experience Target Market Marketing 19

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Retail Minded

MARCH 31, 2021

It’s not a stretch to say that t oday’s ecommerce market is fraught with fulfilment issues, and t hese widespread errors and delays mean shoppers are missing out on vital deliveries, leading to greater levels of disappointment and mistrust in online shopping. . Delivery reliability has created a crisis of confidence amongst some consumers.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92