Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

Returns 300

Returns Fashion Supply Chain Management Shopping 300

Retail TouchPoints

DECEMBER 29, 2022

In a market so large and competitive, businesses compete to stand out to deliver bigger and better. Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? It includes instruction manuals, return processes, and guides.

Customer Experience 311

Customer Experience Management Marketing Returns 311

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 309

Returns Drop-Shipping Merchant Services Shipping 309

Inside Retail

AUGUST 10, 2021

At Strikeforce, with access to retail and field marketing data we leverage our extensive experience and knowledge to drive actionable insights from our unique primary dataset and combined them with secondary datasets to drive optimal results for our clients. Genuine return on investment modelling. Predictive scenarios.

Retail Marketing 130

Retail Marketing Returns Marketing Management 130

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

Returns 220

Returns Markdowns Fulfillment Consumer 220

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

Returns 226

Returns Location Merchant Services Drop-Shipping 226

Retail TouchPoints

MARCH 9, 2023

Marking a significant shift in ThredUp ’s value proposition to consumers, the resale marketplace testing out a number of new initiatives to improve its margins, including new return policies and fees for its “cleanout kit” consignment services. In addition to increasing the “restocking fee” for returnable items from $1.99

Returns 248

Returns Shipping Consumer Promotions 248

Retail TouchPoints

NOVEMBER 23, 2022

has expanded its partnership with Next plc as part of its return of the Banana Republic brand to the UK and Ireland. The partnership includes Next’s management of a Banana Republic-branded ecommerce shop and a presence within Next’s brick-and-mortar stores, according to WWD , and the joint venture will include the Athleta brand by 2023.

Returns 267

Returns Promotions Management Consumer 267

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

Returns 246

Returns Merchant Services Consumer Shopping 246

Retail Focus

OCTOBER 19, 2023

Ellen Peters, Lush UK&I Property Director:- “We’re thrilled to be returning to the historic market and now vibrant retail hub of Covent Garden. Sophie Watson, Lush Covent Garden Shop Manager :- “Covent Garden never misses the opportunity to put on a show. The Lush Bath Bot is available to pre-order now.

Location 147

Location Returns Shopping Marketing 147

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

Returns 327

Returns Merchant Services Department Stores Shipping 327

Retail Gazette

APRIL 24, 2024

Meanwhile, Pret A Manger co-founder Sinclair Beecham and former chairman and board member Larry Billet are both returning to the chain after being significant supportive investors in Pret since JAB’s acquisition in 2018. I am also delighted to be welcoming Sinclair and Larry back to the business.

Returns 104

Returns Planning Management Marketing 104

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

MAY 17, 2023

The economic fallout from the pandemic has had a profound impact on the labor market and society. Returning to work after retirement can be a challenging experience, and it is imperative for workplaces to provide these employees with the necessary tools and support to facilitate a smooth transition and a feeling of belonging.

Returns 294

Returns Employee Engagement Management Marketing 294

Retail Focus

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

Returns 296

Returns Consumer Shopping Accounting 296

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 253

Returns Apparel Supply Chain Management Fashion 253

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Sophisticated Automation. System Automation.

Management 266

Management Fulfillment Drop-Shipping Employee Engagement 266

Inside Retail

MAY 2, 2023

Despite significant efforts to entice workers back to the CBD, she said a full time return back to the city hasn’t materialised as people continue to work from home. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels. This certainly has positive impacts on local businesses.”

Returns 293

Returns Shopping Location Promotions 293

Retail Focus

APRIL 9, 2021

Only time will tell whether e-commerce adoption rates will slow, but all estimates currently point to a healthy £123 Billion market by 2023. UK supply chains certainly have their own challenges in managing a lack of warehousing availability, which is driving supply chain costs upward.

Returns 130

Returns Retail Marketing Marketing Consumer 130

Inside Retail

AUGUST 9, 2023

Returns present a complex challenge for retailers of all sizes, not only contributing to their carbon footprint, but also eroding their profit due to the cost of managing and paying for reverse logistics and, in some cases, leading to fraud. Meanwhile, the use of returns by customers continues to grow in popularity.

Returns 130

Returns Customer Retention Accounting Fashion 130

Retail TouchPoints

APRIL 4, 2023

Social media has become an essential part of any business’ marketing strategy, and Instagram has emerged as a leading platform for reaching out to potential customers. Here are some strategies that social media managers can use to scale reach and, in turn, increase ROI on Instagram. With more than 1.3 billion active users, 3.76

Management 216

Management Advertising Marketing Accounting 216

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

Returns 247

Returns Beauty and Health Shipping Customer Experience 247

Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months. she questioned.

Returns 130

Returns Drop-Shipping Customer Experience Shipping 130

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 150

Returns Merchant Services Drop-Shipping Accessories 150

Inside Retail

OCTOBER 13, 2021

“Right now, we’re seeing a once-in-a-generation shift that is opening the doors to a major new advertising opportunity for retailers and brands,” explains Troy Townsend, co-founder and chief innovation officer at The Pistol , a leader in marketing technologies and services. Embrace the opportunity.

Marketing 277

Marketing Advertising Point of Sale Returns 277

Inside Retail

MARCH 26, 2024

I started as general manager of Advance Traders in October 2008,” Garnsworthy added. Australia is the strongest market for the business. This year, the group has closed three stores in New Zealand and in the highly competitive UK market, two closures are planned. The company achieved an 82.6,

Returns 130

Returns Planning Specialty Retailers Customer Experience 130

Inside Retail

MAY 31, 2021

Given the lack of time on the mountains last winter, we are expecting to see some really positive returns this season,” Antony Hampson, general manager of Superdry Australia and New Zealand, told Inside Retail. . The China market will be really busy this upcoming winter because of the Olympics,” Pompilio said. “We

Returns 246

Returns Planning Consumer Marketing 246

Retail Focus

FEBRUARY 6, 2023

Akeneo , the global leader in product experience management (PXM) and product information management, announced that its Akeneo Product Information Management (PIM) solution is now available on SAP® Store , the online marketplace for SAP and partner offerings.

Management 130

Management Customer Experience Returns Marketing 130

Retail Focus

APRIL 20, 2023

Akeneo , the product experience company, is pleased to announce that it has been recognised by Ventana Research , an independent market research and technology advisory services firm, as a Value Index Leader in the 2023 Product Experience Management (PXM) Value Index. To learn more about Akeneo, please visit www.akeneo.com.

Management 130

Management Customer Experience Fulfillment Marketing 130

Retail TouchPoints

DECEMBER 14, 2020

Bed Bath & Beyond continues to sell off non-core assets , this time with a definitive agreement to sell Cost Plus World Market to private-equity firm Kingswood Capital Management. The agreement indicated that Cost Plus World Market is likely to continue operating as a standalone retail brand. 28, 2020.

Marketing 241

Marketing Returns Management Location 241

Inside Retail

JANUARY 2, 2024

Keeping track of all the seasonal events can be overwhelming, and missing just one or two key marketing moments may mean passing up an opportunity to inspire your customers to shop with your brand. These dates can inspire marketers to think outside the box and create opportunities they might not have considered. “You

Marketing 130

Marketing Promotions Planning Shopping 130

Retail Focus

FEBRUARY 7, 2024

In 2024, the landscape of customer engagement tools plays a pivotal role in elevating marketing performance. These tools are indispensable for implementing marketing automation, delivering tailored communication, and making data-informed decisions to enhance your campaign’s return on investment (ROI).

Marketing 130

Marketing Promotions Management Returns 130

Retail TouchPoints

JULY 21, 2022

And for the most part they didn’t mind — if they were offered personalized experience across channels in return. And this disruption has implications across so many different touch points for marketers, from your advertising to your data platform stack , right to your martech and adtech. adults and 125 marketers.

Marketing 273

Marketing Advertising Consumer Customer Retention 273

Retail TouchPoints

JULY 24, 2023

Yet despite the complexities, an effective personalized approach to marketing is critical to success. Opportunities and Challenges Across Marketing Touch Points Email marketing: Perhaps the most popular example is the email campaign. of these emails being spam, 36% of which are from marketing and advertising initiatives.

Marketing 215

Marketing Retail Marketing Advertising Promotions 215

Retail TouchPoints

SEPTEMBER 30, 2022

Marketing is often first on the chopping block during a recession, and with GDP contracting two quarters in a row, retail marketers are working hard to determine how to make each dollar go further. Many organizations will cut marketing spend in a bid to preserve margins. Investing in Long-Term Brand Building.

Marketing 265

Marketing Promotions Advertising Comparison Shopping 265

Inside Retail

JANUARY 23, 2023

Luxury spending by Chinese nationals had dipped from 33 per cent of the global personal luxury goods market in 2019 to as little as 17 per cent last year, according to estimates from consultancy Bain. Richemont missed market estimates after sales in China plunged by a quarter. Many stores reduced hours or closed temporarily.

Returns 130

Returns Department Stores Fashion Marketing 130