Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. Shorter return windows generally mean more sales taking place in December.”

Returns 232

Returns Fulfillment Shipping Checkout 232

Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention.

Customer Experience 304

Customer Experience Clienteling Customer Retention Accounting 304

Retail TouchPoints

APRIL 12, 2023

Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. With that loyalty card, customers can find personalized offers in-store that ease and enhance the shopping experience.

Supermarket 254

Supermarket Grocer Customer Retention Checkout 254

Cisco Retail

FEBRUARY 18, 2022

As retailers worked to manage all their discrete channels, the term “omni-channel” evolved to become synonymous with retailers who operated both online, E-commerce and other channels. Consumers demanded the ability to purchase online and return in-store, and retailers responded by putting processes in place that offered those options.

Payment Services 138

Payment Services Fulfillment Returns Customer Retention 138

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Why Shoppers Should Care: The Hidden World of Post-Purchase Imagine the moments after you complete an online purchase.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

DECEMBER 18, 2020

To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks. Improve Supply Chains, Boost Customer Satisfaction. That’s why sound transportation management is critical. Truck driver shortages.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

V Count

FEBRUARY 2, 2024

However, there’s often an underappreciated detail, tucked beneath the surface, that can significantly impact not only the overall dining experience of the customer but also the operational efficiency of the restaurant. This essential aspect is the skill of managing customer queues. A delicious burger?

Checkout 59

Checkout Management Returns Customer Retention 59

Retail TouchPoints

JULY 14, 2021

Difficulty in Platform Management. If you’re struggling to keep up with your site management because it is too cumbersome to change, chances are your ecommerce site maintenance costs will increase exponentially and may not perform very well in the long run. Unavailable Marketing Tools for Existing Customers .

Payment Services 253

Payment Services Checkout Customer Retention Management 253

Hyken

SEPTEMBER 10, 2023

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. According to McKinsey, these are today’s ‘Zero Consumers.’

Customer Retention 66

Customer Retention Customer Experience Shipping Returns 66

Hyken

AUGUST 11, 2023

This week, we feature an article by Nandini Sharma, marketing manager at ProofHub. She writes about how to listen to your customers with the goal of connecting. I am not here to talk about childish stuff like, “Listen to your customers.” me All they expect in return is empathy and a quick solution.

Customer Retention 52

Customer Retention Customer Experience Management Returns 52

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Customer Retention Consumer Fulfillment 299

Retail TouchPoints

FEBRUARY 2, 2021

Beyond planned promotional outreach, retailers can also utilize WhatsApp to upsell products based on customers’ shopping preferences, providing an outlet for even the most granular customer retention strategies.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. But this isn’t simply a return to 2019 – the post-pandemic shoppers of 2023 have higher expectations and demands. iVend Mobile POS Mobile POS in retail engages and delights shoppers. Talk to iVend about mPOS for your stores.

Shopping 90

Shopping Point of Sale Payment Services Checkout 90

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Once your back-to-school customers have placed their orders, there’s one more CX and customer retention hurdle to clear, and that’s fraud screening.

Payment Services 283

Payment Services Checkout Drop-Shipping Customer Retention 283

365 Retail

AUGUST 5, 2022

Additionally, spending time getting to know the company allows the business to tailor its services to the customer. A quality that many customers would greatly appreciate. If a company knows a customer well, this can entice customers to return to the business. Engage On Social Media. The Bottom Line.

Customer Retention 111

Customer Retention Returns Fulfillment Customer Experience 111

Small Biz Trends

SEPTEMBER 26, 2021

Not only do they handle your business’ cash they also can impact customer retention and prevent fraud. The change might have been necessitated to cater to customers but it could result in difficulty in tracking cash flow and increased vulnerability to theft unless there is a sign-in procedure. Ringing in the Wrong Total.

Payment Services 142

Payment Services Accounting Customer Retention Returns 142

Independent Retailer

APRIL 15, 2021

As ecommerce shopping continues to grow, consumers continue to expect free shipping and free returns, since retail conglomerates such as Amazon and Walmart allow this to be their competitive mark. The first way to accomplish this is by not offering free online returns shipped back to your store, which is an option.

Shipping 65

Shipping Returns Customer Retention Consumer 65

Storis

FEBRUARY 23, 2020

Understanding the advantages of earning repeat customers is the foundation to grow your company. Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Reducing customer defection rate by 5% can increase profitability by 25-125%.

Customer Retention 52

Customer Retention Home Furnishings Payment Services Clienteling 52

Inside Retail

JUNE 22, 2023

When inflation begins to drop and interest rates return to decline – we will likely see a resurgence in discretionary spending habits,” Zahra said. However, it’s more important than ever that claims are reinforced with evidence, with customer retention being critical in this economic environment.

Customer Retention 246

Customer Retention Consumer Accessories Marketing 246

Retail Minded

MARCH 8, 2023

They should also manage goods coming from their suppliers to ensure that they have enough stock on hand at all times. Streamline Transport Management Product transport management is an essential part of retail stores because it facilitates the flow of goods from suppliers to customers.

Fulfillment 52

Fulfillment Customer Retention Shipping Management 52

365 Retail

OCTOBER 19, 2023

From enhancing website speed to employing AI for customer service, technology can significantly improve user experience. High user satisfaction increases customer retention, a vital factor in any long-term growth strategy. Consider deploying systems that streamline inventory management or offer robust analytics features.

Customer Retention 52

Customer Retention Inventory Management Promotions Marketing 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. You must select a platform that suits your business needs and is reliable and scalable.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. You must select a platform that suits your business needs and is reliable and scalable.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail TouchPoints

JULY 21, 2022

And for the most part they didn’t mind — if they were offered personalized experience across channels in return. CMOs need to align with their CEO and CTO to collaborate on goals and ensure there are processes and systems in place for the secure collection and management of this data.

Marketing 278

Marketing Advertising Consumer Customer Retention 278

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 21, 2019

The increased customer service will lead to better customer retention. Keep customer data up to date – Because you’ll be service customers from anywhere in the store, you can service more customers and keep more customer data up to date.

Point of Sale 44

Point of Sale Customer Retention Returns Customer Experience 44

Hyken

JANUARY 28, 2022

This week we feature an article by Joy Gomez, founder of Field Promax , a company that helps organizations streamline and standardize their workflow, manage teams, communicate with customers, process work orders digitally, and grow their business. Customers play a crucial role in establishing the position of a business in the market.

Customer Retention 58

Customer Retention Management Marketing Returns 58

Independent Retailer

APRIL 28, 2022

Stores that offer their loyalty program members additional free gift rewards when they purchase less are also more likely to see those shoppers return to treat themselves, replenishing that item in a full size when they feel it is time for a treat. . These returns can be reduced via loyalty programs. Mother’s Day is Recession Proof .

Returns 52

Returns Customer Retention Promotions Consumer 52

Retail Minded

MARCH 31, 2021

Recently, we’ve seen data supporting the value of retention vs. acquisition like improving customer retention 5% increases profits by up to 95%. . Fast delivery, guaranteed order fulfilment, and excellent customer experiences are now the bare minimum for online retailers. New Era – New Solutions Needed .

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

V Count

MAY 5, 2021

Organizing and holding events to attract customers. Driving traffic from existing customers. Customer retention You worked hard on your marketing and managed to get new customers. The next step would be to figure out whether or not you are keeping those customers. Why measure customer retention rate?

Net Profit 52

Net Profit ATV Customer Retention Store Layout 52

Independent Retailer

JULY 22, 2022

Word-of-mouth marketing, such as these campaigns, has a 37 percent higher customer retention rate than traditional advertising. The main goal of this tactic is to gain exposure and get new customers. Word-of-mouth marketing, such as these campaigns, has a 37 percent higher customer retention rate than traditional advertising.

Marketing 52

Marketing Customer Retention Advertising Promotions 52

Hyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. While subscription models play a role, a crucial strategy involves identifying customer interests.

Customer Experience 51

Customer Experience Customer Retention Consumer Promotions 51

Retail Assist

JANUARY 17, 2023

Blending physical and digital to get the basics right will be paramount: from visually appealing displays and signage, tidy shop floors, well-stocked shelves and accurate stock information, efficient queue management of sales, click and collect, returns and service points, to the availability of knowledgeable and empowered retail teams.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

V Count

MARCH 28, 2024

However, what is often overlooked in these instances is the direct correlation between highly satisfied customers and increased business loyalty and repeat purchases. They are more likely to return to your business and also recommend your services to others. Enhances Customer Satisfaction: 2. Are you ready? Are you ready?

Management 52

Management Customer Retention Customer Experience Store Layout 52

V Count

MARCH 28, 2024

However, what is often overlooked in these instances is the direct correlation between highly satisfied customers and increased business loyalty and repeat purchases. They are more likely to return to your business and also recommend your services to others. Enhances Customer Satisfaction: 2. Are you ready? Are you ready?

Management 52

Management Customer Retention Customer Experience Store Layout 52

Hyken

JANUARY 10, 2022

A Nation on Hold Wants to Speak With a Manager by Sarah Lyall. The New York Times) The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right. Clearly, when Mercedes-Benz dealers dissatisfy customers – those customers are likely to leave.

Customer Retention 62

Customer Retention Customer Experience Supermarket Marketing 62

Hyken

MAY 1, 2023

According to the research, since 2009, a stock portfolio of the publicly traded brands in Siegel+Gale’s research outperformed every major index with a return of 1,841%. Acxiom’s Tate Olinghouse, chief client officer, shares his thoughts on the topic, rounding out his series on customer acquisition, growth, and retention strategies.

Customer Retention 11

Customer Retention Customer Experience Department Stores Management 11

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

From online stores to online customer service to employee management, many businesses have moved away from traditional storefronts. Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. Integrated Inventory Management Solutions. Automation.

Management 84

Management Inventory Management Customer Retention Returns 84