Retail TouchPoints

FEBRUARY 5, 2025

Use Insights to Develop Long-Term Strategic Playbooks Over the next five years, Sephora is embarking on an incredibly aggressive project: assessing and redesigning every store in its footprint.

Merchant Services 269

Merchant Services Visual Merchandising Accounting Consumer 269

Retail TouchPoints

OCTOBER 16, 2024

A brand’s ability to replicate the same look, feel and customer experience in each and every physical location has been a prerequisite for expansion, brand-building and economies of scale. While this strategy adds complexity to the design and construction processes, he believes it pays off in customer experience.

Jewelry 290

Jewelry Customer Experience Shopping Finance 290

Retail TouchPoints

JANUARY 13, 2025

Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail Focus

APRIL 2, 2025

The Society strive to keep Visual Merchandising, Display, Experiential and Creative alive! We are now masters of creative and design production, not only for windows and in-store vm but also for pop-up stores, customer experiences, product launches, store design, press days, marketing activations, customer events and photoshoots.

Visual Merchandising 256

Visual Merchandising Promotions Fashion Customer Experience 256

Retail TouchPoints

DECEMBER 6, 2024

From there, our talented team of designers and visual merchandisers executed an interactive, easy and inspiring experience. RTP: Beyond the experiential components, how did Carter’s elevate the visual storytelling and in-store creative elements to reflect the new behaviors and expectations of modern parents?

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Retail TouchPoints

MARCH 14, 2025

and Dior use art to shape their identity; How curating art enhances brand storytelling and customer experiences; The various career roles available in retail, branding, creative direction and marketing; Immersions to New York City and Paris sponsored by LVMH; and The chance to engage with LVMH mentors and explore career and internship opportunities.

Visual Merchandising 213

Visual Merchandising Employee Engagement Customer Experience Fulfillment 213

Inside Retail

NOVEMBER 5, 2024

Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. Robots are most effective when they handle time-consuming, mechanical tasks, freeing human workers to engage with customers and focus on higher-level responsibilities.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Fulfillment 130

Retail Wire

JUNE 15, 2025

The move folds into the company’s multiyear “Bold New Chapter” turnaround plan and is expected to erase thousands of jobs in sales, visual merchandising, logistics, and middle management. Storefronts on Borrowed Time While closures are rolling out in phases, two high-profile locations illustrate the human and local economic stakes.

Department Stores 147

Department Stores Visual Merchandising Sporting Goods Fulfillment 147

Small Biz Trends

JULY 7, 2025

Leverage Visual Merchandising: Use eye-catching displays and consistent branding to attract customers and enhance their shopping experience, ultimately driving impulse purchases. Creating an inviting retail space can make all the difference in attracting customers and boosting sales.

Visual Merchandising 68

Visual Merchandising Shopping Store Layout Payment Services 68

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

NOVEMBER 13, 2024

is something we’ve been wanting to do for a while, and this is our first major renovation to the space in over 10 years,” said Sandy Gilsenan, Chief Retail and Customer Experience Officer for Warby Parker in an interview with Retail TouchPoints. “Refreshing the design of our first store on Greene St.

Customer Experience 162

Customer Experience Location Outdoor Visual Merchandising 162

Small Biz Trends

JULY 23, 2025

When designing a variety store, it’s vital to contemplate several key elements that influence customer experience and sales. Prioritize sustainable materials in both store fixtures and visual merchandising to appeal to eco-conscious consumers and support brand loyalty.

Visual Merchandising 64

Visual Merchandising Store Layout Cross Merchandising Promotions 64

Retail TouchPoints

JANUARY 22, 2025

But I just did a workshop with a client where we had marketing, communications, operations, a dedicated CX (customer experience) person that we partnered with, and even digital providing representation.

Customer Experience 317

Customer Experience Visual Merchandising Promotions Marketing 317

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

MARCH 4, 2025

When retailers discover that a particular product isnt selling as well as it normally does, there are many potential explanations. Is there a new, similar product on a nearby shelf thats priced for less, or one thats being heavily promoted by the manufacturer? If its a new product, has it been placed in the correct aisle?

Promotions 266

Promotions Management Visual Merchandising Location 266

CJ Retail Solutions

JULY 17, 2025

Key Takeaways A well-designed product layout is crucial for a successful retail store, as it can enhance the customer experience and drive sales. Assess your current store layout to identify any problem areas that may be hindering the customer flow and overall shopping experience.

Store Layout 52

Store Layout Visual Merchandising Customer Experience Promotions 52

Small Biz Trends

JUNE 15, 2025

Identify Issues Early: Utilizing a checklist helps identify and address potential problems like inventory shortages and marketing gaps early in the process, safeguarding customer experience. A checklist lets you catch problems like inventory shortages or marketing gaps before they affect customer experience.

Store Layout 68

Store Layout Inventory Management Visual Merchandising Promotions 68

Inside Retail

DECEMBER 17, 2024

The temporary nature of the pop-up has allowed us to focus on curating an experience, we could replicate in other locations as we scale. IR : What considerations went into curating the brands customer experience, and how has this manifested in-store?

Fashion 130

Fashion Visual Merchandising Consumer Customer Experience 130

Retail TouchPoints

APRIL 30, 2025

Tech that Supports Without Stealing the Show The Printemps team also used the Vision Pro app to test out the overall customer experience, which led to crucial pivots that helped determine the stores final form. Wayfinding screen and accompanying mobile experience at Printemps NYC.

Department Stores 147

Department Stores Customer Experience Jewelry Visual Merchandising 147

CJ Retail Solutions

JULY 19, 2025

Color and lighting are crucial in branding and marketing, shaping customer perception and creating a memorable shopping experience. Visual merchandising, flow, and navigation can be enhanced using color and lighting to improve the overall customer experience in retail settings.

Shopping 52

Shopping Store Layout Visual Merchandising Advertising 52

A1 Retail

JULY 2, 2025

As Trotters celebrates its 35th anniversary, Bruce shares insights on revitalising heritage brands, creating meaningful customer experiences and the art of strategic partnerships (9 Sept, Retail Corner). From selfie-worthy moments to local events that drive traffic, you’ll co-create strategies that turn footfall into fandom.

Marketing 87

Marketing Social Commerce Visual Merchandising Employee Engagement 87

Independent Retailer

NOVEMBER 15, 2024

Navigating through the store It’s important to develop a product layout plan and visual merchandising strategy to guide customers and simplify the shopping experience. Use clear signage, create intuitive paths and place products in a way that makes it easy for customers to find what they are interested in.

Management 105

Management Wholesale Visual Merchandising Promotions 105

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

NOVEMBER 26, 2024

La-Z-Boy has opened a 12,600-square-foot showroom in Chicago’s Lincoln Park neighborhood designed to immerse customers in the transformational power of comfort.

Consumer 277

Consumer Shopping Visual Merchandising Store Operations 277

Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last.

Accessories 289

Accessories Fashion Apparel Consumer 289

Retail TouchPoints

JANUARY 9, 2025

” Expanded Assortment and Merchandising Drive Brand Discovery The expanded health and wellness assortment will include a combination of private label, emerging brands, only-at-Target brands and exclusive partners.

Beauty and Health 276

Beauty and Health Accessories Apparel Visual Merchandising 276

Retail TouchPoints

FEBRUARY 11, 2025

Starboard Group s new land-based vacation retail division, Starboard Resort, has opened its first group of stores, The Boutiques at Westgate Las Vegas, in partnership with Westgate Resorts.

Jewelry 273

Jewelry Shopping Boutique ATS 273

Retail TouchPoints

MARCH 13, 2025

Bath & Body Works has introduced its new Gingham+ store design in more than 15 locations, including stores in South Korea, Los Angeles and Texas, and plans to continue rolling out the refreshed aesthetic in a majority of its planned U.S. store openings going forward.

Planning 147

Planning Location Consumer Visual Merchandising 147

A1 Retail

JUNE 11, 2025

This isn’t just about helping a few shops; it’s about showing what’s possible when the industry comes together to support real businesses,” says Soraya Gadelrab, Event Director at Autumn Fair. The two winning retailers will also gain 3 months of premium access to the platform, giving them ongoing support and resources.

Visual Merchandising 66

Visual Merchandising Customer Retention Fashion Shopping 66

365 Retail

APRIL 1, 2025

The Visual Merchandising and Display Show is the biggest event in the calendar for visual merchandising, retail design, and display. Attendees will have the opportunity to explore interactive exhibits, live demonstrations, and cutting-edge solutions, gaining insight into how brands are evolving their physical presence.

Visual Merchandising 59

Visual Merchandising Kiosk Returns Accessories 59

Retail TouchPoints

APRIL 9, 2025

Princess Polly positions itself right in the center of the Gen Z zeitgeist, and its newest physical location also has surrounded itself with young brands.

Fashion 147

Fashion Location Accessories Apparel 147

Retail TouchPoints

JULY 9, 2025

Top luxury brands burnish their images by opening stimulating and inventive in-person settings for high-end shopping corridors like New York’s Madison Avenue, Beverly Hills’ Rodeo Drive and Miami’s Design District.

Boutique 165

Boutique Clienteling Location Shopping 165

Retail TouchPoints

JULY 1, 2025

feature high-impact visual displays, measuring tools with 3D scanning technology to help shoppers achieve a perfect fit, and dedicated Men’s and Women’s Run Club spaces to encourage connection and provide curated assortments of performance running products, with assortments tailored to serve the needs of local running communities.

Sporting Goods 147

Sporting Goods Accessories Apparel Location 147

Retail TouchPoints

NOVEMBER 11, 2024

The companies will open a new retailtainment destination at Westfield Century City on November 15 to celebrate the 50th anniversary of Hello Kitty that will give consumers the chance to use Build-A-Bear’s renowned experience to customize one of Sanrio’s beloved characters.

Consumer 162

Consumer Visual Merchandising Shopping Customer Experience 162

Retail TouchPoints

JULY 23, 2025

First, the 20% of your customers who are concerned will finally feel seen and accepted. Whether customers experience it knowingly or not, the added comfort in a visit to YOUR store will lead them to choose you over the competition. Additionally, because few retailers are actively tackling this matter, your stores will stand out.

Department Stores 147

Department Stores Customer Experience Visual Merchandising ATS 147

365 Retail

JULY 4, 2025

This pressure doesn’t stop at the supply chain—it extends into visual merchandising, exhibitions, and retail experiences. From pop-up retail stores and product showcases to exhibition stands and experiential installations, Team Tecna helps brands deliver immersive customer experiences—without compromising on sustainability.

Visual Merchandising 52

Visual Merchandising Store Layout Operating Expenses Customer Experience 52

RETAIL MANAGEMENT SOFTWARE

JUNE 9, 2025

Reprice or Bundle with High-Movers When visual merchandising isn’t enough, pricing adjustments come next. Experiment with markdowns, flash sales, or multi-buy offers like BOGO or “Buy 3, Get 1 Free.” Offer Surplus as Free Gifts or Incentives Turn slow movers into customer-pleasing bonuses.

Inventory Management 70

Inventory Management Management Markdowns Jewelry 70