Inside Retail
APRIL 26, 2024
Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business.
Retail TouchPoints
SEPTEMBER 25, 2023
“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.”
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Retail TouchPoints
SEPTEMBER 14, 2023
The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”
Retail TouchPoints
JULY 20, 2022
In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.
Inside Retail
MARCH 26, 2024
For vendors, it means lost sales and products, as well as double shipping costs. Clothing returns – which are high, due to bracketing, in which customers buy several sizes – take around three times longer to inspect. For shoppers, they mean dissatisfaction and the hassle of having to post something and wait for a resolution.
Retail TouchPoints
JUNE 2, 2023
Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.
Clover - Retail
APRIL 18, 2024
Dropshipping is a type of supply chain management in which a retailer does NOT keep the product it sells in stock. Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer.
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