Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 262

Returns Apparel Supply Chain Management Fashion 262

Retail TouchPoints

SEPTEMBER 25, 2023

Thomas Goldsby But after the wild pendulum swings caused by COVID — first not enough product, then a glut of it — the state of global supply chains deserves more sustained attention. RTP: What impact do returns have on supply chain costs? Essentially, there’s a sustainability “tax” on ultra-liberal return policies.

Returns 304

Returns Supply Chain Management Fulfillment Customer Experience 304

Inside Retail

MARCH 26, 2024

In the realm of commerce, a gap exists in the market – along with a major opportunity – particularly FOR large-scale item returns, within the domain of consumer-to-business (C2B) reverse logistics. This underserved segment represents huge potential, offering substantial benefits from both a customer and business-to-business (B2B) perspective.

Returns 130

Returns Supply Chain Management Accessories Customer Experience 130

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Fulfillment 265

Fulfillment Shipping Supply Chain Management Consumer 265

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

Inventory Management 265

Inventory Management Management Fulfillment Supply Chain Management 265

Clover - Retail

APRIL 18, 2024

Dropshipping is a type of supply chain management in which a retailer does NOT keep the product it sells in stock. Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Retail TouchPoints

DECEMBER 18, 2020

Sellers that leverage technology solutions throughout their supply chain manage these components much more effectively than those that don’t. Technology gives businesses real-time visibility into every link of their value chain, helping them identify inefficiencies and other issues that impact the customer experience.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246