Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.”

Returns 305

Returns Supply Chain Management Fulfillment Customer Experience 305

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Fulfillment 269

Fulfillment Shipping Supply Chain Management Consumer 269

Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. Optimized supply chain management to avoid stockouts and overstocking. The key is investing in real-time inventory.

Supply Chain Management 255

Supply Chain Management Fulfillment Shipping Inventory Management 255

Retail TouchPoints

OCTOBER 20, 2021

Retailers that are in the best position to accomplish this are those that have “leveraged learnings from the disruptions of the past two years, and also realized that nothing is ever going to be perfect,” said Peter Bolstorff, EVP for Corporate Development at ASCM (Association for Supply Chain Management) in an interview with Retail TouchPoints.

Supply Chain Management 289

Supply Chain Management Promotions Consumer Fulfillment 289