Mass Relators

FEBRUARY 7, 2024

Publix vice president of customer experience Bob Bechtel is retiring from the supermarket retailer after 45 years of service, the company said on Wednesday. Bob has spent his career focusing on customer service,” Publix CEO Kevin Murphy said in a statement. He was promoted to his current position in 2019. LAKELAND, Fla.

Customer Experience 52

Customer Experience Promotions Supermarket Management 52

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Final Thoughts We live in an experience economy — and a global one at that. Maximize potential.

Management 266

Management Customer Experience Location Accounting 266

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. 5 stars!” Our sessions and presentations are topical and current, delivered by big-name experts.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Yet cash payments are expensive for businesses to manage. The post How digital payments can help businesses lead in customer experience appeared first on Inside Retail.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

JULY 20, 2020

In December, Witynski was promoted from President and COO to a newly created position of Enterprise President. In a planned leadership transition, Michael Witynski has been named CEO of Dollar Tree. Gary Philbin, the company’s CEO since September 2017, is retiring but will serve as a member of the board through September 23, 2020.

Promotions 184

Promotions Supermarket Customer Experience Planning 184

Hyken

JULY 17, 2023

Top Takeaways: Employee experience is the new customer experience. According to Deloitte’s State of Inclusion survey , nearly 2/3 of workers have experienced bias in the workplace, and 40% experience bias at least once a month. .” How does employee experience impact customer experience?

Customer Experience 98

Customer Experience Marketing Promotions Management 98

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit. iVend helps retailers analyse data for an enhanced customer experience.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. The home improvement retailer also announced additional senior leadership promotions.

Promotions 163

Promotions Merchant Services Store Operations Advertising 163

Mass Relators

JUNE 20, 2022

Matthew Simonsen has been promoted to senior vice president of real estate and development. Jackie Li has been promoted to senior vice president of private brands and global sourcing. Tyler Hickman has been promoted to vice president and division merchandise manager. GOODLETTSVILLE, Tenn.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail Focus

JUNE 7, 2023

Next generation delivery management platform, Scurri , whose retail and brand partners include Vision Direct, Biscuiteers and Natural Baby Shower, today announced two new strategic appointments as it continues to scale growth in the United Kingdom. Additionally, Matthew Hunt joins the Scurri team in the role of Demand Generation Manager.

Management 130

Management Promotions Fulfillment Marketing 130

Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

Customer Experience 251

Customer Experience Promotions Store Operations Marketing 251

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 86

Customer Experience Checkout Fulfillment Consumer 86

Retail TouchPoints

MARCH 21, 2024

Here are three key components of a well-managed ecommerce cloud strategy. Business units such as logistics, customer experience and marketing should all be involved in discussions around the company’s IT infrastructure needs so that they can strategize their side of the business accordingly.

Planning 203

Planning Customer Experience Management Promotions 203

Inside Retail

NOVEMBER 7, 2023

As Taking Shape’s SEO and digital performance manager, Kiran Flynn is the plus-size fashion brand’s go-to person for digital and content marketing. Kiran Flynn: As SEO and performance marketing manager at Taking Shape, I’m proud to have produced some fantastic results for the business. KF: Taking Shape is my first role in retail.

Management 130

Management Fashion Marketing Promotions 130

Hyken

AUGUST 27, 2021

This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. He writes about how customer experience can determine the lifeline of a business. It is the volume of customers that makes the difference to a considerable extent.

Customer Experience 128

Customer Experience Technical Support Finance Management 128

Retail TouchPoints

OCTOBER 14, 2021

Baratto has been with Under Armour since 2018 as Managing Director of the company’s Europe, Middle East and Africa (EMEA) region. Many major retailers have been adding C-level roles focused on boosting the customer experience and managing customer relations over the past several years.

Consumer 214

Consumer Promotions Customer Experience Management 214

Retail Focus

FEBRUARY 6, 2023

Akeneo , the global leader in product experience management (PXM) and product information management, announced that its Akeneo Product Information Management (PIM) solution is now available on SAP® Store , the online marketplace for SAP and partner offerings.

Management 130

Management Customer Experience Returns Marketing 130

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 250

Management Marketing Customer Experience Inventory Management 250

365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 106

Management Checkout Fulfillment Promotions 106

Retail TouchPoints

APRIL 3, 2024

Instead, your scheduled content will appear automatically, allowing you to focus on serving your customers and furthering other strategies for boosting sales. You can start by defining your content’s primary goals, which might include promoting specific products, informing customers about events or incentivizing activity on social media.

Promotions 268

Promotions Customer Experience Point of Sale Accessories 268

Retail Focus

APRIL 20, 2023

Akeneo , the product experience company, is pleased to announce that it has been recognised by Ventana Research , an independent market research and technology advisory services firm, as a Value Index Leader in the 2023 Product Experience Management (PXM) Value Index. To learn more about Akeneo, please visit www.akeneo.com.

Management 130

Management Customer Experience Fulfillment Marketing 130

365 Retail

MARCH 13, 2023

The company acknowledges that its retailers value time, so the introduction of the WhatsApp Business API solution is both secure and efficient, while also being a familiar tool for many of its customers. In just the first two weeks, several thousand customers had already opted in to the service. More than 99.5%

Customer Experience 73

Customer Experience Wholesale Advertising Promotions 73

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

Customer Experience 318

Customer Experience Supply Chain Management Promotions Advertising 318

Retail Pro

DECEMBER 22, 2022

Powerful POS & retail management platform for better retail experiences ✓ Replenishment & inventory management ✓ Customer & employee management ✓ Available on iOS, Android, and Windows ✓ For mobile, laptop, and desktop devices ✓ Robust … Continue reading → The post Retail – What’s causing tension in your customer experience?

Customer Experience 52

Customer Experience Inventory Management Management Point of Sale 52

Hyken

OCTOBER 27, 2023

She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware.

Customer Experience 48

Customer Experience Customer Retention Promotions Fulfillment 48

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They increase sales, build loyalty, and delight customers. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Increase customer satisfaction by up to 20%.

Promotions 85

Promotions Employee Engagement Checkout Returns 85

Hyken

APRIL 8, 2022

He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. He shares how retailers can understand the digital customer experience in the retail world. Understanding the customer’s need . Product discovery experience .

Customer Experience 62

Customer Experience Payment Services Home Furnishings Fulfillment 62

Retail TouchPoints

NOVEMBER 30, 2022

Our email marketing team sends tailored communication to anyone whose first experience with our brand was through a store. We have been lucky to partner with Leap on both the buildout and day-to-day operations of this store, including the management of the in-store team.

Boutique 256

Boutique Promotions Shipping Location 256

Retail TouchPoints

JANUARY 15, 2024

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 302

Loss Prevention Planning Customer Experience Inventory Management 302

Retail TouchPoints

MAY 2, 2024

Retail TouchPoints discussed some of the ways retailers can enhance their loyalty programs for both themselves and their customers with Chad Lusk, Managing Director in Alvarez & Marsal ’s Consumer and Retail Group. complaining that it’s too difficult to earn a reward. It’s more effective to find true differentiators.

Payment Services 213

Payment Services Consumer Promotions Customer Experience 213

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? This can be your employee spotlights, retail events footage, customer encounters, etc.

Customer Experience 77

Customer Experience Promotions Returns Store Operations 77

Hyken

FEBRUARY 18, 2022

This week we feature an article by Anand Subramanian, a content writer from Freshflows , a product management app for B2B SaaS product teams. He shares how to improve the SaaS customer experience to encourage customer loyalty. So, offering a pleasant customer experience is critical to the success of your organization. .

Customer Experience 58

Customer Experience Promotions Consumer Planning 58

Retail Smart Guys

DECEMBER 6, 2023

In the ever-evolving world of retail, one thing remains constant – the power of promotions to captivate shoppers and boost sales. Whether it’s the allure of clearance sales, the excitement of flash sales, or the intrigue of buy-one-get-one deals, retail promotions are an essential tool in any retailer’s arsenal.

Promotions 52

Promotions Inventory Management Returns Marketing 52

Retail Gazette

OCTOBER 30, 2023

Naked Wines has named Rodrigo Maza as its new managing director for the UK business, effective immediately. Maza brings with him almost 20 years of experience and joins from drinks company Grupo Modelo and AB InBev where he developed and launched digital, consumer-facing ventures in seven Latin American countries.

Management 57

Management Returns Promotions Customer Experience 57

Mass Relators

JUNE 12, 2023

Michael Wier has been promoted to vice president of store brands at CVS Health. He had been executive director – divisional merchandise manager for consumer health and wellness since August 2020. The post CVS promotes Wier to VP of store brands appeared first on MMR: Mass Market Retailers. WOONSOCKET, R.I.

Promotions 52

Promotions Customer Experience Consumer Planning 52

Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. This means that the majority of customers think that businesses do not listen to their needs and opinions.

Customer Experience 55

Customer Experience Customer Retention Promotions Consumer 55

Independent Retailer

DECEMBER 23, 2022

This is why inventory management is key, especially as retailers look to deal with unsold merchandise after the holidays. “Retailers must pay close attention to consumption patterns and build flexibility into their inventory management to address the changing needs of consumers.” Offer Promotions & Product Markdowns.

Inventory Management 76

Inventory Management Wholesale Management Markdowns 76