Storis

APRIL 18, 2024

Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. Promoting customer loyalty programs is critical to sustained retail success. Talk to a Sales Professional What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

Returns 236

Returns Fulfillment Shipping Checkout 236

Storis

APRIL 12, 2024

Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. Promoting customer loyalty programs is critical to sustained retail success. What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. Here’s another situation that happens.

Marketing 244

Marketing Customer Retention Location Consumer 244

Retail TouchPoints

FEBRUARY 2, 2021

To put it simply, WhatsApp vastly improves customer engagement possibilities by providing for all the essentials under one roof, including the ability to integrate AI support bots and promotional campaigns. It’s not enough to blast a generic ad to a massive email database anymore.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Hyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! My Comment: I’ve written about the difference between customer service and customer experience in the past. It’s not a department.

Customer Experience 50

Customer Experience Customer Retention Consumer Promotions 50

Storis

FEBRUARY 23, 2020

Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Here are 7 reasons to prioritize a customer retention strategy: Studies have shown that it costs nearly 7 times more to acquire a new customer than it does to keep an existing customer.

Customer Retention 52

Customer Retention Home Furnishings Payment Services Clienteling 52

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. 24-25 at McCormick Place, Chicago, Illinois.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Inside Retail

JUNE 22, 2023

And while some retailers made staff redundant across their store networks and head offices, Mansfield observed that brands that did well during the GFC offered additional training, recruited staff let go by other brands, and doubled down on their customer service and customer experience offerings.

Customer Retention 246

Customer Retention Consumer Accessories Marketing 246

I Vend

MARCH 14, 2023

Offers and promotions – the associate can ensure that the shopper doesn’t miss a promotion, by using the mPOS to access all current offers. The use of mPOS to deliver all the above functions elevates the customer experience, and brings back the human touch in shopping.

Shopping 97

Shopping Point of Sale Payment Services Checkout 97

365 Retail

OCTOBER 19, 2023

To foster expansion, you must optimise various aspects of your business, from customer experience to data analysis. Spend time dissecting your sales data and customer feedback. From enhancing website speed to employing AI for customer service, technology can significantly improve user experience.

Customer Retention 52

Customer Retention Inventory Management Promotions Marketing 52

V Count

MAY 5, 2021

Optimize prices & marketing promotions. Let’s say you recently launched a marketing campaign, like a window display promotion, to drive more people into your shop. Looking at your foot traffic numbers during the period of your promotion helps you determine whether or not your campaign was successful or not.

Net Profit 52

Net Profit ATV Customer Retention Store Layout 52

Inside Retail

AUGUST 3, 2022

“We can build an immersive experience for brands, curate different products in this space, and visitors can also have the opportunity to purchase them right there,” Eremyan told Inside Retail. We did it before the pandemic, and there was a boom in the experience economy then, so the timing was perfect,” said Eremyan.

Customer Retention 130

Customer Retention Customer Experience Promotions Consumer 130

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

V Count

MARCH 28, 2024

One such step, and a crucial one at that, is implementing Queue Management systems. Over the course of this content, we will delve into why queue management systems are so important, the benefits they offer, and how you can manage queues effectively with the help of head count sensors. Enhances Customer Satisfaction: 2.

Management 52

Management Customer Retention Customer Experience Store Layout 52

V Count

MARCH 28, 2024

One such step, and a crucial one at that, is implementing Queue Management systems. Over the course of this content, we will delve into why queue management systems are so important, the benefits they offer, and how you can manage queues effectively with the help of head count sensors. Enhances Customer Satisfaction: 2.

Management 52

Management Customer Retention Customer Experience Store Layout 52

Retail Minded

JULY 29, 2023

Sustainability: This is becoming one of the factors that influence purchasing decisions of customers. Consumers today care about the environment and expect brands to do their part in reducing waste and promoting sustainability. But that’s not all. Mailchimp For email marketing, Mailchimp is a great choice.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Sustainability: This is becoming one of the factors that influence purchasing decisions of customers. Consumers today care about the environment and expect brands to do their part in reducing waste and promoting sustainability. But that’s not all. Mailchimp For email marketing, Mailchimp is a great choice.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. They reduce abandoned returns and enhance the shopping experience, contributing to a positive reputation.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

It offers unparalleled convenience and customer happiness and fosters a sense of trust and reliability that keeps customers coming back for more, which is essential for business longevity through customer retention. They reduce abandoned returns and enhance the shopping experience, contributing to a positive reputation.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

From online stores to online customer service to employee management, many businesses have moved away from traditional storefronts. Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. Integrated Inventory Management Solutions. Automation.

Management 84

Management Inventory Management Customer Retention Returns 84

Retail TouchPoints

APRIL 5, 2024

They have drilled down to uncover their customers’ (gamers’) personal preferences and trigger points to build highly personalized customer relationship marketing strategies centered around engagement. iGaming companies have built this granular data from the high level of communication that they enjoy with their customers.

Customer Retention 308

Customer Retention Marketing Consumer Shopping 308

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. Or ask a customer for their email address, or deliver a promotion?

Point of Sale 291

Point of Sale Checkout Consumer Promotions 291

I Vend

AUGUST 10, 2022

Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised. Research from iVend shows that non-monetary rewards can double customer retention compared to dollars and cents.

Customer Retention 98

Customer Retention Customer Experience Promotions Point of Sale 98

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

You need a point of sale system that helps you manage your business successfully in today’s highly competitive retail industry. In addition, that POS system will even allow you to see inventory across different store locations, which can help you better manage stock and ensure that all stores have each item you carry.

Point of Sale 81

Point of Sale Customer Retention Management Promotions 81

Retail TouchPoints

APRIL 8, 2021

That’s why it’s important for brands to launch a referral program, and incentivize current customers to promote their brand within their network. Customers are the best marketers and promoters of your product. Naturally, they have actual experience with using your product so they are perceived as more trustworthy.

Promotions 162

Promotions Customer Retention Marketing Consumer 162

Hyken

MAY 4, 2023

Customer service productivity is vital to meeting customers’ needs in 2023 and beyond. Not only is customer service productivity important for providing a good customer experience, it is also vital for business success. What is customer service productivity?

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

Retalon

AUGUST 5, 2020

How effective are their promotional campaigns? Promotions Uplift Retail KPIs that Answer Questions About Customer Behavior 8. Customer Lifetime Value Which Retail Industry KPI is the Most Important? Stock-outs result in lost sales and degrade the customer experience. In-Stock Percentage 2. Foot Traffic 9.

Inventory Turnover 41

Inventory Turnover Promotions Merchant Services Markdowns 41

Wiser

MARCH 16, 2021

What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. Customer Funnel. Mert: Okay, so let’s talk about the customer funnel. Next slide, please.

Marketing 78

Marketing Planning Advertising Consumer 78

Retail Geek

JULY 9, 2021

Like I of course want and expect to be able to put my promotional materials in that box and that you know figuring out all of that kind of thing. 32:27] They’re they’re doing more to allow individual shop owners to change the look and feel and optimize their customer experience in more ways.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Consumers are looking for faster and more convenient fulfillment options, as well as personalized assortment and promotions, which is now the norm. You need to leverage real-time data and insights to promote intelligent marketing, sales, merchandising, supply chain optimization, and retail strategies. Optimize Inventory Management.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85