Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

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Inventory Management Checkout Inventory Turnover Promotions 120

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They increase sales, build loyalty, and delight customers. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Increase customer satisfaction by up to 20%.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Retail TouchPoints

JUNE 26, 2023

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy.

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Merchant Services Inventory Management Grocer Customer Experience 272

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

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Payment Services Checkout Supply Chain Management Customer Experience 256

Hyken

APRIL 8, 2022

He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. He shares how retailers can understand the digital customer experience in the retail world. Understanding the customer’s need . Product discovery experience .

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Customer Experience Payment Services Home Furnishings Fulfillment 62

365 Retail

JUNE 1, 2023

This innovation includes the likes of M&S introducing self-service checkouts for clothing, brands offering pre-paid returns, and the introduction of in-store stock check machines, making shopping quicker and easier. By leveraging AI, high street shops can cut queue times with seamless, automated, self-checkout experiences.

Customer Experience 52

Customer Experience Payment Services Checkout Shopping 52

Retail TouchPoints

JANUARY 3, 2023

Web and API Scraping Web and API scraping are often used by competitors to undercut retailers’ pricing and promotions. Fake Account Creation Bots can create fake accounts at scale which are then used to abuse retail promotions. Fake accounts are often aged so they appear legitimate and circumvent validations during checkout.

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Merchant Services Payment Services Accounting Checkout 294

Inside Retail

AUGUST 1, 2023

But it’s not just the retail behemoths that can save money and even improve customer experience with a back-end review. Start with analytics If customers are both transacting and spending less, it’s important that your customer experience is top-notch. Smaller retailers can, too.

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Customer Experience Department Stores Promotions Checkout 246

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. Retail TouchPoints (RTP): What are the most important roles for facilities management as retail stores reopen? Cleanliness will be looked at in an entirely different lens going forward.

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Management Loss Prevention ATS Store Operations 165

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Retailers can make the most of this trend with promotions focussed on celebrations, festivities and events.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

I Vend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Retailers have to be ready with promotions to attract these early birds, and harness their retail POS software to win their wallet.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Inside Retail

NOVEMBER 27, 2023

Conversely, they might spot an item in a store, compare prices on their smartphone, and choose either to take it to the checkout or order it online for home delivery. This is especially crucial in managing seasonal or event-driven merchandise. This is especially crucial in managing seasonal or event-driven merchandise.

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Consumer Checkout Inventory Management Shopping 147

Retail Minded

JANUARY 8, 2024

We’re diving into how a dash of philanthropy and a strategic approach called moves management can create an unbeatable combo. Now hold up, what’s this move management deal? It’s about tracking their journey from window shopper to raving fan—every visit, purchase, and interaction fueling a tailored experience.

Management 59

Management Checkout Point of Sale Shopping 59

Retail TouchPoints

MARCH 9, 2023

You’ve got to have great product and a great experience.” Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy.

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Checkout Marketing Fashion Shipping 275

Retail TouchPoints

AUGUST 17, 2021

Online retailers are using AI to create intent-based promotions. There, the AI engine measures customer intent within moments of the user arriving on-site and presents offers designed to meet that intent and close a sale. In physical stores, we’re seeing AI used to improve the customer experience.

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Checkout Payment Services Customer Experience Inventory Management 306

Inside Retail

SEPTEMBER 9, 2021

Customers are already getting used to adopting digital technology to manage their health, whether it be the government’s Medicare app, the MedAdvisor app for prescription management, or retailer apps like Chemist Warehouse’s Health @ Your Fingertips or Amcal’s health management app. Instore subscription programs.

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Promotions Advertising Management Checkout 239

Retail TouchPoints

JUNE 23, 2023

Never has the role of a retail store infrastructure in delivering the customer experiences of tomorrow been so important. Unlike data centers, edge infrastructure manages unreliable networking, where latency, jitter or availability issues are common, particularly in large distributed store estates.

Payment Services 263

Payment Services Customer Experience Promotions Point of Sale 263

Retail TouchPoints

AUGUST 1, 2023

Marketing and CX teams need to use customer data, store-level data and even digital engagement data to determine which brands, products, deals and user-generated content to deliver to these devices to make an impact. He identified a few basic but important data points: “Customers at checkout spend this amount of time.

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Management Promotions Checkout Consumer 230

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Retail TouchPoints

APRIL 27, 2021

The integration will give Adobe merchants access to FedEx post-purchase logistics intelligence that can help them drive demand, reduce cost and gain customer insights. The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

Merchant Services 147

Merchant Services Drop-Shipping Payment Services Shipping 147

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. In fact, 74% of associates’ time is on non-checkout functions. 17% of holiday gift sales this season will be resale,” said Garf.

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Returns Fulfillment Shipping Checkout 220

Retail TouchPoints

MAY 31, 2022

Now we’re partnering with companies like Google, Microsoft and Amazon that manage that data processing in the cloud to power whatever it is that retailers want to do, and you can do these things with a smartphone.”. Fast, Frictionless Checkout. In-Store Inventory Management. stores — the future is here folks.

Merchant Services 348

Merchant Services Checkout Shrinkage ATS 348

Retail TouchPoints

APRIL 16, 2024

At the same time, it is common knowledge that keeping an existing customer is cheaper than getting a new one, which makes it a worthwhile investment to understand and implement strategies (and proper incentives for internal teams!) 2) Net New Referral Revenue, which captures the revenue generated from new customers acquired through referrals.

Promotions 147

Promotions Consumer Checkout Wholesale 147

Inside Retail

OCTOBER 19, 2021

An eWallet integration can convert a customer with one click, compared to 22 on average for a traditional checkout process – but the increased ease of eWallet checkout comes with an enrollment system that is potentially more vulnerable to fraudsters. Download your free copy.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

JULY 8, 2022

Modern customers want more optionality when it comes to finalizing the checkout process. More than 100 million people around the globe have found the answer in BNPL, as it helps users better manage their cash flow and increase their purchasing power. In this sense, payments have earned their spotlight. The best part?

Merchant Services 245

Merchant Services Payment Services Point of Sale Checkout 245

Retail TouchPoints

OCTOBER 9, 2020

“For example, this industry has very large order values, a longer customer journey and very different fulfillment methods. We need the flexibility to create very unique customer experiences, because furniture customers don’t typically make the same type of small impulse purchases seen elsewhere.

Home Furnishings 238

Home Furnishings Payment Services Promotions Accounting 238

Inside Retail

FEBRUARY 8, 2024

Interestingly, some market observers , such as Stephen Lee, a portfolio manager at Logan Capital, have detected an emerging preference among Chinese consumers for domestic brands over global brands, a trend that the Chinese government welcomes. Alibaba’s weaker-than-expected quarterly revenue is just the latest sign of this.

Payment Services 130

Payment Services Consumer Customer Experience Checkout 130

Wiser

MARCH 7, 2018

Let’s get right into these KPIs that store operators need to collect data on in order to improve customer experience. . Your employees are at the frontline and they have the ability to improve the experience of each and every shopper. Unruly aisles create confusion and can turn away even the most loyal customers.

Store Operations 76

Store Operations Management Checkout Customer Experience 76

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S. It’s not enough to solely collect the data.

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Fulfillment Shipping Returns Promotions 238

Retail Minded

OCTOBER 18, 2023

The meticulous planning and execution of retail space management extend beyond the mere placement of products, embedding within its scope the nuanced aspects of customer experience, safety, and store profitability.

Payment Services 59

Payment Services Visual Merchandising Store Layout Promotions 59

Retail TouchPoints

MARCH 15, 2022

AMP elevates customer experiences, making emails more powerful, useful and engaging. Marketers and brands can gather customer insights by creating NPS and CSAT questionnaires within AMP for emails. Prior to Litmus, Sargeant was CMO at customer experience leader SugarCRM and at ecommerce innovator ChannelAdvisor (ECOM).

Marketing 261

Marketing Dead-Stock Payment Services Advertising 261

Retail TouchPoints

JULY 25, 2022

This cuts down on impulse purchases and reduces opportunities to build shopper awareness about new products or upcoming promotions. Even more important for the retailer’s bottom line, these customers spend, on average, an additional 20% when they pick up their ecommerce orders.

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Fulfillment Promotions Shipping Store Operations 197

I Vend

FEBRUARY 9, 2024

Process automation – such as inventory management , tracking stock levels and re-ordering. Customer service – chatbots and personal assistants to enhance the customer experience. Payment options – Frictionless checkout means making the payment process as smooth as possible and giving customers a range of ways to pay.

Payment Services 52

Payment Services Inventory Management Checkout Point of Sale 52

I Vend

DECEMBER 11, 2023

Process automation – such as inventory management , tracking stock levels and re-ordering. Customer service – chatbots and personal assistants to enhance the customer experience. Payment options – Frictionless checkout means making the payment process as smooth as possible and giving customers a range of ways to pay.

Payment Services 53

Payment Services Inventory Management Checkout Point of Sale 53

Retail TouchPoints

NOVEMBER 26, 2020

That means showing customers high-quality images, answering frequent questions on sales pages, using an FAQ or chatbot for other concerns (like shipping times or costs), and reducing the number of hoops they have to jump through for the checkout purchase. Then, create what you think would be the most enjoyable checkout process.

Payment Services 191

Payment Services Checkout Shipping Fulfillment 191

I Vend

MARCH 14, 2023

Offers and promotions – the associate can ensure that the shopper doesn’t miss a promotion, by using the mPOS to access all current offers. Checkout – the shopper can avoid queues at the fixed POS, by completing the contactless payments at the mPOS.

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Shopping Point of Sale Payment Services Checkout 97

Inside Retail

JANUARY 24, 2023

They covered how brands can provide elevated and curated customer experiences and how clear differentiation, and even re-invention, can be critical to meeting consumer demand and providing a sustainable future for retailers. Retailers need to invest in reusable packaging systems and promote sustainable product packaging.

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Fulfillment Customer Experience Consumer Returns 130