Retail TouchPoints

JUNE 2, 2025

Moreover, IoT-enabled digital signage is enhancing the customer experience by enabling voice-activated interactions. Smart shelving systems can notify staff when stock is low or when items are nearing expiration, ensuring that the stores inventory remains optimized.

Inventory Management 251

Inventory Management Store Layout Promotions Store Operations 251

Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Positive experiences can lead to repeat business, word-of-mouth referrals, and increased revenue.

Customer Experience 82

Customer Experience Payment Services Checkout Returns 82

RETAIL MANAGEMENT SOFTWARE

JUNE 9, 2025

According to the National Retail Federation (NRF), retailers lose an estimated $50 billion annually due to inventory distortion, which includes overstock and out-of-stock issues. Why Overstock Is a Hidden Profit Killer Too much inventory may seem like a safety net. To get started, analyze your inventory data thoroughly.

Inventory Management 70

Inventory Management Management Markdowns Jewelry 70

Inside Retail

FEBRUARY 23, 2025

As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. This example illustrates how robots can enhance customer service in a retail setting.

Inventory Management 130

Inventory Management Customer Experience Fulfillment Loss Prevention 130

Retail Focus

FEBRUARY 4, 2025

Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. This helps retailers optimise inventory levels, staffing, and promotions for smoother operations and waste reduction. This improves productivity and reduces costs.

Inventory Management 163

Inventory Management Markdowns Checkout Customer Experience 163

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

Shopping 179

Shopping Store Layout Inventory Management Customer Experience 179

Inside Retail

MARCH 31, 2025

Technologies such as real-time inventory management, automated picking systems, and flexible fulfilment models are playing a key role in enhancing operational efficiency. Fulfilment innovation drives EBIT Innovation in fulfilment extends beyond enhancing the customer experience; it directly contributes to financial performance.

Fulfillment 165

Fulfillment Inventory Management Customer Experience Consumer 165

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Small Biz Trends

JULY 15, 2025

Mobile access allows for management on-the-go, and seamless integration with other tools boosts efficiency. Exploring these capabilities further will reveal how they can transform your inventory management approach. Mobile access allows for on-the-go inventory management, improving accuracy and efficiency in stock handling.

Management 112

Management Inventory Management Inventory Turnover Fulfillment 112

Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

Management 278

Management Merchant Services Employee Engagement Store Operations 278

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service. The goal is to create a seamless and personalized customer experience that drives sales and loyalty.

Payment Services 108

Payment Services Inventory Management Management Customer Experience 108

Retail Focus

JUNE 30, 2025

AI and Predictive Inventory Management One of the most practical applications of AI in retail is in predictive inventory management. Machine learning models can analyse weather trends, customer behaviour, and local events to predict which products are likely to sell—and when.

Inventory Management 130

Inventory Management Finance Marketing Spend Promotions 130

Retail TouchPoints

JANUARY 30, 2025

As AI continues to prove its worth in critical areas like inventory management and security, the pressure to adopt these technologies also is mounting. But delivering a great customer experience hinges on more than just strategyit requires seamless user experiences (UX) at every touch point.

Customer Experience 256

Customer Experience Inventory Management Marketing Returns 256

Retail TouchPoints

APRIL 9, 2025

Travel retailer WHSmith North America has moved its merchandising, inventory management and sales audit solutions from an on-premises to a cloud-based model as it prepares to drive growth in North America with a significant pipeline of new stores.

Inventory Management 147

Inventory Management Location Customer Experience Planning 147

Retail TouchPoints

JUNE 25, 2025

From customer transactions to inventory management, retailers need to be able to manage, integrate and govern their data to make informed decisions that drive growth and profitability. Many vendors are now launching retail-specific data management solutions in response to this demand.

Management 162

Management Advertising Inventory Management Customer Experience 162

Retail TouchPoints

JUNE 19, 2025

This setup not only helps avoid downtimes during critical sales periods but also ensures that everything from order processing to inventory management runs smoothly.

Payment Services 147

Payment Services Customer Experience Inventory Management Consumer 147

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Enhanced Inventory Management Effective inventory management is vital for retail success.

Inventory Management 109

Inventory Management Location Management Supply Chain Management 109

Retail TouchPoints

MARCH 28, 2025

AI also is good for improving the predictability level of inventory management. Certain platforms, like Shopify, have AI integrated [into them], so they can look at sales velocity and what I have in inventory and constantly keep me aware of when, and how much, I should be ordering.

Fashion 162

Fashion Apparel Inventory Management Fast Fashion 162

Inside Retail

NOVEMBER 27, 2024

.” The limitations of working with a single courier impacted customer satisfaction, as customers in remote areas faced longer wait times and a lack of real-time tracking. “We Freedom needed a comprehensive solution that could not only simplify coordination but also offer more carrier options to meet its growing needs.

Fulfillment 130

Fulfillment Shipping Inventory Management Customer Experience 130

Retail TouchPoints

MARCH 5, 2025

Target also plans to modernize its core inventory management system with AI-powered technology designed to improve reliability and reduce out-of-stocks.

Planning 179

Planning Inventory Management Consumer Shopping 179

Inside Retail

MARCH 17, 2025

Millar, of Shona Joy, emphasised that cost-cutting cannot come at the detriment of the customer experience, as customer expectations have risen over 2024. Furthermore, customers will jump between brands if there is a convenience factor, a price factor, or a better experience elsewhere.

Fulfillment 248

Fulfillment Inventory Management Supply Chain Management Apparel 248

Small Biz Trends

JULY 22, 2025

eHopper POS offers a free plan with unlimited products and transactions, making it an excellent choice for vital features like inventory management. plus 10 cents per transaction, while providing built-in inventory sync. This system allows you to manage both online and physical sales effortlessly from a single dashboard.

Payment Services 76

Payment Services Inventory Management Point of Sale Management 76

Small Biz Trends

JULY 23, 2025

Flexible pricing structures, starting as low as $29 per month, support small businesses in scaling their inventory management needs. What Is Retail Inventory Software? Retail inventory software is an essential tool for modern retailers, enabling you to efficiently manage stock levels and optimize your operations.

Management 69

Management Inventory Management Payment Services Shrinkage 69

Small Biz Trends

JULY 8, 2025

Key Metrics: Track sales revenue, customer acquisition costs, customer lifetime value, conversion rates, and inventory turnover to identify growth opportunities. Customer Experience: Elevate customer experience through personalized service and engaging retail environments to boost repeat business and attract new clients.

Inventory Turnover 105

Inventory Turnover Customer Experience Inventory Management Promotions 105

Retail TouchPoints

APRIL 28, 2025

That means theres an abundance of untapped data that isnt being used to enhance the customer experience. This means more data for more tailored customer experiences. This degree of personalization can have a huge impact on customer satisfaction. Predictive analytics tools are a powerful option here.

Shopping 147

Shopping Customer Experience Fulfillment Inventory Management 147

Small Biz Trends

JUNE 19, 2025

Effective Store Layout: Designing an inviting store layout with strategic product placements enhances customer experience and increases sales. Robust Marketing Strategies: Building an online presence and engaging in local advertising are crucial to attract customers and boost your retail store’s visibility.

Store Layout 108

Store Layout Promotions Inventory Management Advertising 108

Small Biz Trends

JULY 11, 2025

For instance, by accurately forecasting demand , retailers can avoid both overstock and stockouts, which can harm sales and customer satisfaction. Let’s explore the specific goals and benefits of effective inventory management. It can reduce inventory costs by around 10% while achieving a 99% shelf availability rate.

Inventory Turnover 69

Inventory Turnover Inventory Management Management Marketing 69

Small Biz Trends

JUNE 15, 2025

Identify Issues Early: Utilizing a checklist helps identify and address potential problems like inventory shortages and marketing gaps early in the process, safeguarding customer experience. A checklist lets you catch problems like inventory shortages or marketing gaps before they affect customer experience.

Store Layout 71

Store Layout Inventory Management Visual Merchandising Promotions 71

Small Biz Trends

JUNE 26, 2025

Key Takeaways Understand Your Market: Analyze customer demographics and preferences to tailor offerings and optimize inventory based on local demand. Enhance Store Layout and Design: Create an inviting atmosphere with thoughtful product placement to improve customer experience and encourage impulse buying.

Inventory Management 71

Inventory Management Store Layout Promotions Customer Experience 71

Retail Customer Experience

JULY 8, 2025

Beyond uses in loss prevention and checkout optimization, AI is poised to play larger roles from enhancing inventory management to improving workplace safety, refining store layouts and supporting more dynamic pricing and promotion strategies.

Loss Prevention 72

Loss Prevention Store Layout Inventory Management Checkout 72

Small Biz Trends

JUNE 17, 2025

Leverage Data Insights: Analyzing sales data helps identify product performance and optimize inventory management, which can inform pricing and promotional tactics. Enhance Customer Experience: Training staff for efficient returns and providing loyalty programs can improve customer satisfaction and drive repeat business.

Inventory Management 107

Inventory Management Promotions Returns Customer Experience 107

I Vend

OCTOBER 26, 2024

Inventory is a big part of your retail business investment – up to 80% of the total in some cases. Flawless inventory management is therefore one of the most effective things you can do in order to reduce costs and maintain smooth operations. Learn about our integrated POS, inventory management and smart replenishment.

Inventory Management 52

Inventory Management Point of Sale Management Markdowns 52

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. Click here.

Fulfillment 130

Fulfillment Returns Customer Experience Inventory Management 130

M19 Retail

DECEMBER 4, 2024

Here’s a closer look at the transformative impact of mobile pos systems on the retail experience. Enhanced Retail Customer Experience One of the standout benefits of a mobile POS system is the improvement in retail customer experience. With mPOS, sales associates are not bound by a traditional checkout counter.

Payment Services 52

Payment Services Checkout Inventory Management Customer Retention 52

Inside Retail

JULY 10, 2025

Understanding purchasing patterns can inform inventory management, optimise product assortment, guide store layouts, and refine promotional planning, leading to greater efficiencies. Superior customer experience: Effective personalisation anticipates customer needs.

Supermarket 162

Supermarket Store Layout Promotions Inventory Management 162

Small Biz Trends

JUNE 10, 2025

Key Takeaways Hybrid Retail Model: Click and mortar combines physical stores and e-commerce platforms, enhancing shopping convenience for customers. Enhanced Customer Experience: This model provides consumers with the flexibility to shop in-store or online, often leading to increased customer satisfaction and engagement.

Payment Services 82

Payment Services Inventory Management Customer Experience Consumer 82

Retail TouchPoints

JUNE 13, 2025

We’ve strengthened the foundation of our business, incorporating retail best practices in strategic areas such as pricing, warehouse optimization and inventory management that enable us to operate more efficiently.

Returns 147

Returns Inventory Management Accessories Apparel 147