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Contactless Delivery Becomes A Necessity For BOPIS Fulfillment

Retail TouchPoints

The Second Wave research results from April 27, 2020 showed that 73% of respondents expect this pandemic experience to change the way they shop in the future. According to the Q1 2020 Salesforce Shopping Index report, sites offering BOPIS grew digital revenue 92% between March 10-20, 2020 compared to 19% for sites not offering BOPIS.

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Why the Future of the Mall is All About ‘Blend Spaces’

Retail TouchPoints

As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of shopper journeys that have been dramatically reshaped. At its core, “Blend Space” encourages the creation of “resilient, holistic, and human-centered retail experiences.” Is this something that will continue?

Outdoor 285
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Thinking Outside the Mall: Using Exterior Spaces to Draw Shoppers In

Retail TouchPoints

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

Outdoor 327
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Sportano’s Physical Store Experience Blends Online and Offline Retail for a Seamless Customer Journey

Retail Focus

This new flagship store offers an innovative proposition that combines a showrooming experience with fast and convenient digital fulfillment, and in-store order and collect services, bringing the brand’s online and offline presence together.

Outdoor 130
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Look to Immersive Experiences to Increase Conversion and Loyalty with Better CX

Retail TouchPoints

An immersive experience creates a compelling, uninterrupted journey for the customer — one in which the customer has everything they need to reach their goals in the way that works best for them in that moment, with no distractions or interruptions along the way. More Immersive Experience Opportunities.

Outdoor 278
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To Earn Engagement, Retailers Must Tap into Customers’ Emotions

Retail TouchPoints

Harmon: We’ve done work for Rick Caruso , who has developed some of the popular outdoor malls in Southern California such as Palisades Village, Encino Marketplace and The Grove, and I learned a lot from him about how to create engaging experiences and keep people there. He’s also been good about creating scarcity.

Outdoor 278
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The Grocery Store Experience: How to Design Safe, Adaptable Shopping Environments

Retail TouchPoints

More than 800 customers completed the survey, which was designed to gauge confidence and overall satisfaction in the grocery shopping experience thus far during the pandemic — 97% of those surveyed had visited one of T&C’s stores within the previous month. What We Learned. Communication was increased across all channels.

Shopping 257