Retail TouchPoints

JANUARY 17, 2025

A combination of proactive, intelligent customer support and advanced technologies can reduce costs, improve customer satisfaction and foster stronger relationships transforming returns from a setback into an opportunity to provide a hyper-personalized customer experience for both shoppers and retailers.

Returns 162

Returns Supply Chain Management Customer Experience Finance 162

Retail TouchPoints

MAY 2, 2023

Now, every step of buying or selling a car at CarMax can be done online or in-person — including many processes that most other retailers never had to worry about digitizing such as buying back products and financing purchases. The second major challenge is that every consumer is a snowflake too when it comes to auto financing.

Payment Services 278

Payment Services Finance Consumer Shopping 278

Inside Retail

APRIL 1, 2025

Yet we still saw an appetite amongst retailers for investing in technology such as artificial intelligence (AI) to drive efficiencies across operations, finance and compliance obligations. We sat down with leading retail finance experts from The Reject Shop, Forever New, Taking Shape and Vinomofo to find out.

Promotions 130

Promotions Finance Markdowns Drop-Shipping 130

Retail TouchPoints

FEBRUARY 6, 2025

Distance and concerns like shipping complexity become an afterthought, and platforms are increasingly setting a high bar for reputable merchants that can fulfill products in a timely manner. She also held business and finance-focused roles at Netflix and LinkedIn, and has additional experience in technology investment banking.

Merchant Services 179

Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. The ecommerce giant will launch Amazon.ie billion over the last decade, according to the company.

Fulfillment 258

Fulfillment Finance Returns Management 258

Retail TouchPoints

SEPTEMBER 19, 2023

This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders. In fact, BOPIS became the new norm for items across all categories, from footwear and apparel to accessories, home goods, furniture and more.

Store Operations 278

Store Operations Shipping Fulfillment Store Layout 278

Retail TouchPoints

DECEMBER 1, 2021

Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences. Identifying ecommerce platforms that help them deliver excellent customer experiences and don’t negatively affect their marketplace power can help position retailers for success.

Shipping 305

Shipping Finance Customer Experience Consumer 305

Retail TouchPoints

JUNE 13, 2023

This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

Customer Experience 289

Customer Experience Inventory Management Marketing Consumer 289

Retail TouchPoints

OCTOBER 4, 2021

Finance indicated that just over half ( 51% ) of consumers planned to begin their holiday shopping before Halloween, with 27% saying they would start in late September. Based on a recent survey of 1,000 U.S. A consumer survey conducted in August by YouGov and reported by Yahoo!

Shopping 325

Shopping Finance Promotions Consumer 325

Retail TouchPoints

MARCH 3, 2021

As ecommerce redefines the customer experience, consumers increasingly expect and desire personalized products. The adaptability of on-demand capabilities can support shifting consumer needs by making it possible for brands to accommodate the rising demand for customized and small-batch goods.

Finance 232

Finance Apparel Accounting Consumer 232

Retail TouchPoints

AUGUST 10, 2020

However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience. Today, as we did a few years ago with the rise of the Chief Experience Officer, we are seeing a growing need for a C-suite level expert in each area of the retail customer experience.

Merchant Services 191

Merchant Services Customer Experience Returns Fulfillment 191

Retail TouchPoints

DECEMBER 12, 2023

Keeping in mind as well the need to optimize their supply chain fulfillment to meet consumer delivery expectations while managing parcel carrier costs? With AI, where the nuances of pricing and fulfillment between brick-and-mortar and online sales can be analyzed, the answer is yes.

Markdowns 278

Markdowns Retailing Pricing Promotions Fulfillment 278

Retail TouchPoints

DECEMBER 11, 2020

Amazon also charges for fulfillment, and those fees more or less balance their fulfillment costs. If Amazon had to reveal everything happening on its platform, they couldn’t discriminate [against specific companies] or force people to use Fulfillment by Amazon, for example. Robin Gaster: Amazon does have a weakness — in retail.

Fulfillment 283

Fulfillment Shipping Advertising Finance 283

Retail TouchPoints

OCTOBER 9, 2020

For example, this industry has very large order values, a longer customer journey and very different fulfillment methods. We need the flexibility to create very unique customer experiences, because furniture customers don’t typically make the same type of small impulse purchases seen elsewhere.

Home Furnishings 264

Home Furnishings Payment Services Promotions Accounting 264

Retail TouchPoints

AUGUST 13, 2020

The best sellers tend to have data-centric cultures (continuously measuring and improving), as well as strong leaders in both operations (who focus on workflows and space) and finance (who own cash velocity and the full P&L). As a result, their inventory is well-described and consistent, creating scores of eager repeat buyers.

Apparel 279

Apparel Inventory Management Finance Returns 279

Retail TouchPoints

OCTOBER 18, 2023

Scurfield’s expertise aids retail giants like Urban Outfitters and Boohoo.com through cutting-edge parcel shipping and ecommerce fulfillment. Scurfield’s journey from Royal Mail’s accountancy training scheme to finance and then to project management and IT in Hong Kong showcases her adaptability and innovation prowess.

Returns 277

Returns Payment Services Shipping Accounting 277

Inside Retail

JUNE 11, 2024

The business allowed us to combine both elements because we had to solve very complex problems from product design, assortment, logistics, and customer experience. The second one would be the pain point of fulfilment. For a lot of retailers, the relationship with the customer ends at the transaction, and it’s outsourced.

Fulfillment 263

Fulfillment Management Marketing Consumer 263

Cisco Retail

FEBRUARY 18, 2022

Retailers are moving from managing individual shopping experiences to managing a customer experience spanning multiple shopping trips and channels. One of the clearest opportunities to integrate the various channels that retailers manage, is in the shopping experience. Purchasing and Fulfillment. Conclusion.

Payment Services 143

Payment Services Fulfillment Returns Customer Retention 143

Inside Retail

APRIL 7, 2024

You’ve got this need that we can fulfil for you and the money they contribute is doing genuine good.” Walls between teams need to come down so that if the marketing or product team come up with a great idea, the two teams talk to each other and then engage, for example, the finance department. We can meet them in the middle.

Finance 264

Finance Fulfillment Planning Customer Experience 264

Inside Retail

NOVEMBER 6, 2023

Here, she discusses her philosophy for finding and managing good people, the global company’s sprawling plans for expansion, the importance of an exciting customer experience in toy stores, and more. We need to be able to react to trends quickly and achieve the lowest fulfilment costs and best service for our customers.

Planning 246

Planning Fulfillment Management Marketing 246

Retail TouchPoints

MAY 16, 2024

In these cases, retailers may need to infuse more empathetic messaging to those with higher balances and offer targeted and tailored payment plans or even patient financing. This process can be configured according to retailers’ needs so the gathered information precisely fulfills specific data requirements.

Payment Services 262

Payment Services Promotions Consumer Finance 262

Retail TouchPoints

JUNE 7, 2023

As the oldest members of Gen Z move into their mid-20s and the youngest enter their teen years, personal finance concerns are high on their list of worries.

Discount Store 289

Discount Store Shopping ATS Payment Services 289

Inside Retail

OCTOBER 19, 2021

An eWallet integration can convert a customer with one click, compared to 22 on average for a traditional checkout process – but the increased ease of eWallet checkout comes with an enrollment system that is potentially more vulnerable to fraudsters. The bottom line. Download your free copy.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

JANUARY 23, 2024

Risk assessment is a muscle [that finance people have to develop],” said Dayna Quanbeck, CFO and COO for Rothy’s. I’ve been through restructurings and Chapter 11s, and I both don’t recommend it [on a personal level] and do recommend it [as a learning experience].

ATS 285

ATS Customer Retention Consumer Finance 285

Retail TouchPoints

AUGUST 18, 2022

BNPL isn’t really an innovative product; it’s kind of the old layaway, catalog finance product, but there was a route to market innovation that came together with a consumer trend,” explained Jonathan Sharp, Managing Director at the Consumer and Retail Group at Alvarez & Marsal (A&M) in an interview with Retail TouchPoints. “

Merchant Services 278

Merchant Services Payment Services Consumer Point of Sale 278

Retail TouchPoints

NOVEMBER 21, 2024

Consumers also are looking for travel and experiences ; where people might have bought someone a gift in previous years, they might visit and say, “I’m the gift.” RTP: How will consumers be financing their holiday spending?

Consumer 278

Consumer Payment Services Department Stores Finance 278

Retail Focus

SEPTEMBER 5, 2024

Here, Retail Focus sits down with several experts in this field to find out more about the key benefits of adopting AI within retail settings and how shops and stores of all shapes and sizes can utilise this technology to improve both their own operations and the customer experience.

Payment Services 162

Payment Services Checkout Inventory Management Fulfillment 162

Retail TouchPoints

JANUARY 15, 2021

A low conversion rate means you probably need to go back to your product and cart pages and adjust the copy, user experience, pricing or finance options so people feel more compelled to click “buy.”. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. are factored in.

Payment Services 165

Payment Services Promotions Shipping Planning 165

Retail TouchPoints

OCTOBER 9, 2020

For example, this industry has very large order values, a longer customer journey and very different fulfillment methods. We need the flexibility to create very unique customer experiences, because furniture customers don’t typically make the same type of small impulse purchases seen elsewhere.

Home Furnishings 162

Home Furnishings Payment Services Promotions Accounting 162

Retail TouchPoints

OCTOBER 7, 2020

Until last year, Hudson was working with “an amalgamation of ad hoc legacy technologies” across its operations, including finance, inventory and order management, logistics and point-of-sale, Martin-Consuegra explained. Hudson Undertakes Companywide Transformation. Hudson grew tremendously leveraging this technology to the max.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

JANUARY 11, 2022

In March 2021, the EU’s Sustainable Finance Disclosure Regulation (SFDR) also went into effect to encourage EU asset managers to disclose how they’re considering sustainability in their investment decisions.

Consumer 317

Consumer Merchant Services Fashion Accounting 317

RETAIL MANAGEMENT SOFTWARE

JULY 29, 2024

Retail executives, supported by finance and innovation teams, must pinpoint operational inefficiencies that can be mitigated through technology. Supporting Store Teams and Enhancing Customer Experience In-store technology must enhance the experience for both store teams and shoppers.

Inventory Management 111

Inventory Management Shrinkage Promotions Store Operations 111

365 Retail

JULY 5, 2022

While in the US, he also led finance and business planning for six retail brands including Food Lion, Hannaford and Bottom Dollar Food. The company has a rich history of transformation and an even more exciting future supporting families in the UK and Ireland with amazing brands, flexible payment options and a simple customer experience.

Payment Services 120

Payment Services Supermarket Finance Fulfillment 120

Retail TouchPoints

APRIL 6, 2023

“Essentially it’s about evolving data governance into AI governance,” adding that companies’ governance teams will need representatives from departments including legal, human resources, finance and specific lines of business. said Thota.

Payment Services 262

Payment Services Supply Chain Management Supermarket Accounting 262

Inside Retail

AUGUST 30, 2022

Consumers’ experience during the pandemic exposed them to a world of convenience where they could shop on their terms, not the retailer’s. That means retailers must consider where their customers are, and how they shop, and closely monitor and adapt to changes in preferences or expectations of their customer experience.

Merchant Services 26

Merchant Services Payment Services Target Market Accounting 26

I Vend

APRIL 2, 2025

Beyond POS: Enhancing Customer Experience and Efficiency True retail management software extends beyond pure POS – it includes functionality that will help you to enhance customer experiences and operational efficiency. Even if you dont offer this now, you do not want to lock yourself out of doing so in the future.

Management 52

Management Payment Services Inventory Management Point of Sale 52

Retalon

AUGUST 16, 2019

PRESS RELEASE on Yahoo Finance: Hard Rock International Retail Shops Improve Forecasting, Planning, and Replenishment with Retalon Predictive Analytics and AI. Read Article on Yahoo Finance Here. Hear from our customer directly: See more Use Cases and Retalon Customer Story Videos!

Finance 32

Finance Fulfillment Customer Experience Planning 32