Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

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Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue.

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Retail TouchPoints

NOVEMBER 13, 2024

Amazon customers when they next update their Amazon Shopping app. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.” There have been rumors of the move for months, and now the new shop is officially rolling out in beta.

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Retail TouchPoints

FEBRUARY 6, 2025

But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience.

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Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

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Retail TouchPoints

MARCH 1, 2023

Athletic-inspired fashion retailer Hibbett is adding Happy Returns Return Bars to its more than 1,100 Hibbett and City Gear stores across the U.S., allowing online shoppers to quickly return items from hundreds of retailers without the need for boxes or labels. That partnership has since been expanded chainwide.

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Retail TouchPoints

MARCH 20, 2025

In addition to rapid advances in AI that have brought the technology into the mainstream, Stitch Fix also has struggled to maintain its first-mover advantage in the world of subscription fashion, with a host of new entrants pulling away clients and market share. explained Funderburk. The response has been really positive, said Funderburk.

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Inside Retail

JUNE 8, 2021

With stores shut, customers flooded the company’s support team with questions about product fit, delivery delays and return policies. Meanwhile, the launch of a virtual sales channel – where customers can video chat with a sales assistant before making a purchase – created new pain points, even if it did drive revenue. “We

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Inside Retail

AUGUST 15, 2021

Many retailers are also seeing a spike in product returns accompanying this change, with Accenture research showing returns of online purchases can reach three times the number of returns for products bought in-store. However, this approach is short-sighted and ignores the clear message that returns are sending us.

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Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga.

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Inside Retail

NOVEMBER 11, 2024

Oz Hair & Beauty, H&M, and Lululemon stood out in October for dispatch and delivery experience in the Online CX Index , Australia’s first and only online retailer performance platform powered by real data. The fashion retailer delivers orders about four days faster than competitors, while delivery speed is 2.2

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Retail TouchPoints

OCTOBER 31, 2024

As a result, brands are now using Roblox to create incremental revenue opportunities via “twinned” items for users’ physical and avatar selves: 43% of respondents to Roblox’s Digital Expression, Fashion & Beauty Trends report said they want brands to provide such “twinning” items.

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Retail TouchPoints

FEBRUARY 9, 2024

Rakuten has returned to New York Fashion Week and is offering its members exclusive items for pre-sale from the runway shows of designers Prabal Gurung , Sergio Hudson , Patricia Bonaldi ( PatBO ) and Rachel Scott ( Diotima ). The items will be revealed in the designers’ respective shows during NYFW, which kicks off Feb.

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Retail Gazette

NOVEMBER 26, 2024

He is currently chair of Brewdog, Pizza Express and European fashion chain C&A. Commenting on Leighton’s return to the supermarket giant, Grocery Insight CEO Steve Dresser notes: “I don’t think anyone could have foreseen it. But it makes perfect sense to everyone involved in the retail space.

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Retail Focus

DECEMBER 9, 2024

True Fit , the leading AI-driven solution that decodes size and fit for shoppers and fashion retailers, has announced its certification as a Shopify Plus Certified App Partner, helping fashion retailers selling on Shopify leverage AI-size and -fit recommendations to power conversions, improve customer lifetime value (CLV) and reduce returns.

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Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Retail TouchPoints

OCTOBER 31, 2023

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6%

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Retail TouchPoints

NOVEMBER 16, 2020

For ecommerce retailers — particularly those in the fashion sector — this represents a massive opportunity to heighten sales, lower returns and offer customers a new way to shop online. The Problem With Fashion Etail. Online purchases are three times more likely to be returned compared to in-store purchases.

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Retail TouchPoints

JUNE 12, 2025

Digital shopping and payments app Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase cycle in categories including fashion, jewelry, restaurants, music and home goods. Our thought was, why choose between creating a positive customer experience and generating revenue?,”

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Retail TouchPoints

OCTOBER 25, 2024

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. Using creators to market a holiday destination, makeup or fashion brand seems intuitive, given the products’ glamorous or experiential nature.

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Retail TouchPoints

MAY 27, 2022

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

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Inside Retail

SEPTEMBER 27, 2021

The ‘secret sauce’ for Sheet Society is bringing the look, feel and shopping experience of clothes fashion to manchester and bedding. We saw a gap in the market for bedding that was an extension of your personal style, just like fashion. The two experiences just didn’t add up to me, and I knew I wanted to change that.

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Retail Focus

DECEMBER 12, 2024

Investors are returning to the market with growing volumes, particularly in Southeast Europe and the UK, adopting an opportunistic strategy centred around winning concepts. The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential.

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Inside Retail

OCTOBER 20, 2024

Driven by a deep sense of dissatisfaction with the limited and uninspiring choices available in the children’s fashion industry, Preeti Jatia felt compelled to embark on an ambitious journey to transform and revolutionise this market. Seventeen years ago, she gave birth to kidswear clothing line Fayon Kids.

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Retail Wire

MAY 27, 2025

This innovative concept delivers a one-of-a-kind customer experience, reimagining what it means to say yes to the dress. “At David’s, we believe every bride deserves a magical experience and it starts the moment she walks into one of our stores,” saidKelly Cook, CEO of David’s Bridal.

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Inside Retail

MAY 27, 2025

In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand. In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive.

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Inside Retail

MARCH 31, 2025

By embracing smarter fulfilment strategies, these retailers differentiate themselves, build stronger customer relationships, and establish a sustainable competitive advantage. Smarter warehousing: The catalyst for innovation In the same article, we also discussed how smarter warehousing is transforming Australias fashion industry.

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Inside Retail

NOVEMBER 29, 2023

At a time when consumers are conscious of spending, especially in the lead-up to the holiday period, offering more value through tailored customer experiences for free is key to getting consumers to purchase through certain retail channels. We’re a technology platform,” Mys Tyler CEO and founder Sarah Neill told Inside Retail.

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365 Retail

DECEMBER 6, 2024

True Fit , the leading AI-driven solution that decodes size and fit for shoppers and fashion retailers, has announced its certification as a Shopify Plus Certified App Partner, helping fashion retailers selling on Shopify leverage AI-size and -fit recommendations to power conversions, improve customer lifetime value (CLV) and reduce returns.

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Merchant Services Fashion Returns Customer Experience 105

Retail TouchPoints

MAY 1, 2025

Fast Fashion Faces the Biggest Challenge The world has long known the detrimental effects that ultra-cheap fast fashion brands have on the environment. If prices rise, even marginally, and begin to approach those of their better-quality alternatives, fast fashion loses its appeal.

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Retail TouchPoints

SEPTEMBER 10, 2024

While the ability to search and compare products online can create an excitement akin to playing a sport, it can’t compete when it comes to giving the ability to pick items up, feel the quality and, of the utmost importance in fashion retail, try things on. Which brings in another challenge of the ecommerce world, returns.

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Retail TouchPoints

NOVEMBER 25, 2024

It was around the time Hurricane Sandy hit the Jersey Shore, so we decided to donate the bags to people as they returned to their homes on the island and get groups involved for donations. We’ve brought in some partners who have been in the fashion industry to help with the infrastructure, which we desperately needed.

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Retail TouchPoints

JULY 16, 2021

This refers to the uncertainty many consumers feel shopping for fashion items as they try to determine which size is best for them. Return rates for items bought online are 3X higher than in-store purchases, and lack of context into fit is a big reason why. That’s a lot of room for error. For example, 1822 Denim rolled out an?

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Retail TouchPoints

OCTOBER 22, 2021

Burberry credited Akeroyd for reorganizing and accelerating growth at Versace by building on the Italian brand’s heritage to elevate product, communications and the customer experience. “I At Burberry he will report to Chair Murphy and the Board of Directors.

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Retail TouchPoints

NOVEMBER 7, 2024

Many savvy brands are finding ways to deliver value outside of reducing their prices, including enhancing the shopping experience, from intuitive website design to personalized marketing and exceptional customer service. Customers were invited to resell past purchases, creating a circular shopping experience.

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Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. Leaders in the industry understand they need to strategically address the post purchase journey and optimise for cost at each step while continuing to deliver a seamless customer experience.”

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