Inside Retail

JULY 2, 2025

Businesses misrepresenting themselves as Australian fashion retailers are defrauding Australian consumers, the Australian Competition and Consumer Commission warns. This conduct preys on the empathy of consumers who have a genuine desire to support local businesses, as well as creating a false sense of urgency,” said Lowe.

Consumer 249

Consumer Drop-Shipping Merchant Services Payment Services 249

Retail TouchPoints

JUNE 12, 2025

Digital shopping and payments app Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase cycle in categories including fashion, jewelry, restaurants, music and home goods. Consumers engage with the ad and make a considered choice between the gifts.

Merchant Services 147

Merchant Services Payment Services Jewelry Customer Experience 147

Retail TouchPoints

JANUARY 2, 2025

Both Visa and Mastercard measure in-store and online sales for all payment types in their analysis. At the same time , in-person shopping and spending also saw gains , with Mastercard remarking on what it called consumers balanced basket: restaurant spending grew 6.3% In fact, insights from foot traffic intelligence platform Placer.ai

Consumer 283

Consumer Returns Jewelry Shopping 283

Inside Retail

JUNE 25, 2025

For many years, the idea of everyday consumers paying for items with virtual forms of money, like cryptocurrency, seemed more like science fiction than reality. Some cryptocurrency and payment experts see the centralisation of stablecoins as a period of significant innovation for retailers. What are stablecoins?

Merchant Services 147

Merchant Services Payment Services Consumer Checkout 147

Retail TouchPoints

OCTOBER 23, 2024

As data privacy becomes an increasing priority for both retailers and consumers, RFID stands out as a secure option that safeguards shoppers’ data. Unlike other technologies that may capture detailed consumer behavior and personal data, RFID technology is straightforward and privacy-conscious.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

MAY 2, 2025

Payment providers are banking on the fact that millions of people will soo n rely on AI to find the perfect sweater, research a new vacation spot or handle their weekly grocery shopping and they want in on the action. These agents will need to be trusted with payments, not only by users, but by banks and sellers as well.

Merchant Services 173

Merchant Services Payment Services Consumer Checkout 173

Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. Embedded finance has become big business: McKinsey estimated that the sector reached $20 billion in revenue in the U.S. Denise Leonhard, VP and GM, Venmo.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail Focus

MARCH 7, 2025

The adoption of cryptocurrencies has expanded beyond investment and trading, with businesses worldwide integrating crypto payment gateways into their operations. A crypto payment gateway allows merchants to accept cryptocurrency payments from customers, offering an alternative to traditional fiat transactions.

Payment Services 130

Payment Services Merchant Services Accounting Finance 130

Retail TouchPoints

MAY 11, 2023

Machine learning-powered ecommerce payments provider Rokt has launched Rokt Payments Marketplace. The tool is designed to enable ecommerce businesses to unlock a new revenue stream on their payment page by presenting shoppers with relevant credit card and payment-related offers in a customizable and native placement.

Payment Services 270

Payment Services Checkout ATS Consumer 270

Retail TouchPoints

DECEMBER 23, 2024

Nearly half ( 46% ) of consumers game to meet their desires for creation, imagination and self-expression , a 10% increase over 2023, according to research from Fandom. This represents a massive opportunity for brands to build a community of fans on Roblox and get the attention of consumers who spend time mostly in digital spaces.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Inside Retail

MAY 11, 2025

A new survey by financial platform Money has shown that Australians still want the option to use cash despite the growing popularity of digital payments. Of the 1000 Australians surveyed, 68 per cent believe all businesses should be required to accept cash. Some small businesses will be exempt.

Payment Services 130

Payment Services Consumer Finance Supermarket 130

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Inside Retail

OCTOBER 27, 2024

billion merger in early November, but in the meantime, Chemist Warehouse is rolling out a new payment system, expanding internationally and creating new marketing partnerships. Changing the payment game Chemist Warehouse announced that it is introducing a QR code payments system to both its online marketplace and 600 stores nationwide.

Merchant Services 243

Merchant Services Payment Services Marketing Shopping 243

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Digital shopping habits are now firmly embedded, and this means that brands that fail to adapt risk being left behind. Streamlining checkout flows with guest checkout and one-click payment options.

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail TouchPoints

NOVEMBER 29, 2024

Indonesian platforms like Tokopedia and Bukalapak in particular exploit that country’s large, tech-savvy “Gen Next” cohort. Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. Cultivating KOCs (key opinion consumers, a.k.a. influencer).

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

JUNE 27, 2025

The key to addressing these challenges lies in machine learning (ML)-powered retail media solutions, which optimize product visibility, enhance the shopping experience and create a win-win-win scenario for sellers, buyers and platforms alike. This shift has created an intricate and interconnected marketplace ecosystem.

Advertising 162

Advertising Payment Services Fulfillment Shopping 162

Retail TouchPoints

OCTOBER 24, 2024

The pandemic really accelerated all of these numerous platforms where people can create and share content, [so that now] a consumer can come in at any point in time and easily buy in that second,” said Kaisy O’Reilly, Chief Marketing Officer at Stuart Weitzman during the IAB Connected Commerce Summit.

Merchant Services 261

Merchant Services Payment Services Checkout Shipping 261

Retail TouchPoints

JUNE 20, 2025

Consumers aren’t the only ones concerned about the very real possibility that prices will rise due to the imposition of tariffs. Shoppers already are shifting their behavior: A recent consumer survey by SCAYLE revealed that the current economic situation has 36% of shoppers in America prioritizing lower prices over brand loyalty.

Consumer 147

Consumer Drop-Shipping Payment Services Finance 147

Retail TouchPoints

APRIL 7, 2025

3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more and more large retailers are wanting to add it into their payments process. This not only expedites processing for legitimate customers but also more accurately flags fraudulent charges.

Payment Services 162

Payment Services Checkout Consumer Accounting 162

Retail TouchPoints

FEBRUARY 7, 2025

But the ease and personalization found on consumer-facing ecommerce sites, especially robust marketplaces like Amazon and Walmart , are simply too good to ignore. As a result, B2B buyers are increasingly demand B2C-level experiences for their business needs, a need that is driving organizations to level up their digital experiences.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

NOVEMBER 5, 2024

consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 Passkeys, another passwordless authentication method, leverage biometrics or a PIN to let consumers confirm a purchase with just a tap or a quick selfie.   times per day on average.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

NOVEMBER 18, 2024

The holiday season is upon us and will mark a huge boost in revenue for most retailers. Though Thanksgiving week is when the bulk of holiday shopping is done (read: Grey Thursday, Black Friday, Small Business Saturday, Cyber Monday), this year consumers started shopping earlier than ever, solidifying that Christmas creep is alive and well.

Returns 147

Returns Payment Services Target Market Apparel 147

Retail Wire

MAY 13, 2025

Domino’s has announced that it has partnered with Cash App to offer new payment options for Gen Z customers. According to QSR , this is one of Cash App Pay’s first restaurant collaborations, and it will provide next-generation consumers with the choice and freedom they seek at checkout. and Block Inc.

Checkout 147

Checkout Consumer Planning Marketing 147

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. 4 Pros of Digital Wallets Some of the advantages of digital wallet payment options include: 1.

Merchant Services 279

Merchant Services Payment Services Checkout Consumer 279

Retail TouchPoints

MARCH 30, 2022

From the large spike of social platform users and increased time spent online to measurement fluctuations, everyone has developed new behaviors and preferences within the social space. These in-platform features provide seamless user flows, resulting in increased sales and heightened brand affinity. The primary solution? Convenience.

Social Commerce 324

Social Commerce Payment Services Checkout Shopping 324

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

FEBRUARY 3, 2023

The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices. Here are ways SMBs can create new revenue-increasing opportunities, maneuver through tricky market conditions and grow their online business throughout 2023.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. As a result, the retail and consumer industries have become an attractive target for cybercriminals, with research revealing that in 2023, retail and wholesale accounted for 11% of cybersecurity incidents. million last year.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

DECEMBER 2, 2024

on Black Friday according to Mastercard SpendingPulse , which measures in-store and online retail sales across all payment types. Online sales saw an even bigger bump, with Adobe Analytics reporting a new milestone for ecommerce on Black Friday as consumers spent a record $10.8 retail sales (excluding automotive) up 3.4%

Merchant Services 279

Merchant Services Jewelry Apparel Beauty and Health 279

Inside Retail

MAY 18, 2025

M&S suspended all online orders, affecting both clothing and homewares sales, which make up a significant portion of its revenue. In-store operations were also affected, with disruptions to contactless payments and shortages of staple items in some locations, resulting in customer dissatisfaction.

Payment Services 130

Payment Services ATS Fulfillment Supermarket 130

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

Returns 263

Returns Merchant Services Payment Services Fashion 263

Retail TouchPoints

APRIL 25, 2025

A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth. The outage led to long queues, payment failures and a widespread inability to process transactions, forcing some stores to accept cash only.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Inside Retail

JANUARY 9, 2025

Reviews: A trusted metric External review platforms, such as Trustpilot and Product Review, were one of the more trusted signals. Offsite reviews are viewed as independent and unbiased, making them an essential tool for e-commerce businesses to build consumer trust. Your potential customers come to your site for a reason!

Consumer 130

Consumer Payment Services Checkout Accessories 130

Retail TouchPoints

SEPTEMBER 26, 2023

Mercedes-Benz owners in Germany can now start the fueling process directly from their vehicle and pay digitally by fingerprint with a new native in-car payment service, developed in partnership with Mastercard. We are pioneers in native in-car payment and are already working on the integration of further services.”

Payment Services 264

Payment Services ATS Checkout Customer Experience 264

Inside Retail

OCTOBER 10, 2023

Apple Pay, Google Pay and China’s WeChat Pay, which have grown rapidly in recent years, are not currently designated as payment systems, putting them outside Australia’s financial regulatory system. It would also give powers to the treasurer to order regulators to check if any payment platforms pose risks to the country.

Payment Services 278

Payment Services Finance Promotions Planning 278