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New ‘Big & Bulky’ Instacart Service Offers Same-Day Fulfillment on Larger Items

Retail TouchPoints

Instacart has introduced a new Big & Bulky fulfillment service nationwide for same-day scheduled delivery of larger products, which customers can purchase alongside smaller items such as their groceries. A pilot program of the new service found that 97% of shoppers with eligible vehicles chose to shop bulky batches. . “By

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Contactless Delivery Becomes A Necessity For BOPIS Fulfillment

Retail TouchPoints

That assumption seems to be confirmed by research published by Cotton Incorporated via their Consumer Response Surveys. The Second Wave research results from April 27, 2020 showed that 73% of respondents expect this pandemic experience to change the way they shop in the future. BOPIS Fulfillment Options.

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Q2 2021 Roundup: How Target, Macy’s and Foot Locker Harnessed Consumer Optimism

Retail TouchPoints

The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months. Target’s Store-Based Fulfillment Model Drives Convenience. Target’s physical comparable sales grew 8.9%

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Post-COVID Shopping Center Strategies: ‘Digital Districts’ and Landlord-Tenant Collaboration

Retail TouchPoints

The pandemic has weighed heavily on brick-and-mortar retail in general and shopping centers in particular, but the industry is now emerging into a new world with new opportunities. While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation.

Shopping 263
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Why the Future of the Mall is All About ‘Blend Spaces’

Retail TouchPoints

As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of shopper journeys that have been dramatically reshaped. Tenants and developers need to extend this agile thinking to the entire shopping experience, especially as consumers crave more social — yet still safe — interactions.

Outdoor 254
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Thinking Outside the Mall: Using Exterior Spaces to Draw Shoppers In

Retail TouchPoints

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

Outdoor 315
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To Earn Engagement, Retailers Must Tap into Customers’ Emotions

Retail TouchPoints

Harmon: We’ve done work for Rick Caruso , who has developed some of the popular outdoor malls in Southern California such as Palisades Village, Encino Marketplace and The Grove, and I learned a lot from him about how to create engaging experiences and keep people there. He’s also been good about creating scarcity.

Outdoor 274