Small Biz Trends

JUNE 17, 2025

Key Takeaways Understand the Customer Journey: The customer experience encompasses all interactions throughout the buying journey, influencing perceptions and brand loyalty at each phase: awareness, consideration, and decision. Conversely, negative experiences can deter customers and damage your brand’s reputation.

Customer Experience 82

Customer Experience Payment Services Checkout Returns 82

Retail TouchPoints

JULY 22, 2025

Part of the explanation for the longer season is that consumers are searching for value, on the alert for promotions and, increasingly, willing to buy secondhand, both to save money and, hopefully, save the planet. The Deloitte 2025 Back-to-School Survey also reveals consumers waiting for the most opportune moment. billion in 2025.

Consumer 147

Consumer ATS Apparel Promotions 147

Retail TouchPoints

NOVEMBER 27, 2024

But consumers are demanding in other ways, too. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. Digital channels are alive with opportunities to dazzle consumers. Keep the experience going when the event ends.

Consumer 277

Consumer Marketing Customer Experience Promotions 277

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. When customers visit the store to redeem their prizes (e.g.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

JANUARY 29, 2025

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. The ability to strategically allocate limited content customization budgets can be the difference between gaining a competitive edge and falling behind.

Customer Experience 267

Customer Experience Marketing Management Brand Management 267

Inside Retail

APRIL 3, 2025

Global geopolitics are making Australia look like an attractive market, but retailers are continuing to grapple with huge shifts in consumer behaviour as well as technological change. These evolving consumer expectations are a key driver behind the changes happening in retail. This is what consumers crave.

Payment Services 130

Payment Services Consumer Customer Experience Fulfillment 130

Retail TouchPoints

NOVEMBER 29, 2024

Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. Cultivating KOCs (key opinion consumers, a.k.a. In addition, South Korean consumers are known for their quick adoption of new technologies.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

JANUARY 23, 2025

Inflation and a growing preference among consumers to shop online to find the cheapest deals took a toll on brick-and-mortar retailers in 2024, said Deborah Weinswig, CEO of Coresight Research in a statement.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

JUNE 5, 2025

For todays consumers especially younger generations sustainability is increasingly a priority. The more retailers can support consumers desire to live more sustainably, the more loyalty theyll generate. Modern, app-based loyalty programs engage with customers and serve as a retailers front door. Heres how its done.

Grocer 162

Grocer Consumer Promotions Marketing 162

Small Biz Trends

JULY 2, 2025

Sponsored Post Key Takeaways Definition and Importance: Humanizing customer experience involves creating personal connections through empathy and understanding, which is vital for building strong relationships in small businesses. That’s the essence of humanizing interactions—making customers feel valued and understood.

Customer Experience 71

Customer Experience Returns Boutique Promotions 71

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Similarly, in this era of workforce shortage, automation can help lessen the need for customer service agent intervention.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail Focus

FEBRUARY 24, 2025

The Fast-Moving Consumer Goods (FMCG) industry is no stranger to challenges. AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Poorly managed shelves lead to lost sales, frustrated customers, and damaged brand reputations. Lets explore.

Management 130

Management Consumer Store Layout Customer Experience 130

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Wunderkind s 2025 Australia Consumer Insights Report provides a deep dive into whats shaping online retail this year, based on responses from 500 Australian consumers.

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

FEBRUARY 7, 2025

But the ease and personalization found on consumer-facing ecommerce sites, especially robust marketplaces like Amazon and Walmart , are simply too good to ignore. As a result, B2B buyers are increasingly demand B2C-level experiences for their business needs, a need that is driving organizations to level up their digital experiences.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

JANUARY 24, 2025

The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product transparency. By understanding and implementing these standards, cosmetic manufacturers and retailers can navigate compliance effectively and strengthen consumer trust.

Consumer 297

Consumer Accounting Returns Management 297

Retail TouchPoints

JANUARY 3, 2025

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer.

Consumer 305

Consumer Management Store Operations Customer Experience 305

Inside Retail

OCTOBER 20, 2024

The COO provided an example of how Ulta Beauty has found alternative ways to deliver products to customers, such as through delivery services like Doordash or retail partnerships with Target. The post Ulta, Skims execs discuss keeping up with consumers at Shoptalk Fall day three appeared first on Inside Retail Australia.

Consumer 130

Consumer ATS Accessories Apparel 130

Inside Retail

MARCH 26, 2025

Strategic shifts G-Star appears intent on crafting a seamless and thoughtful reintroduction to Australian consumers. This cautious approach was deliberate, providing ample time to understand the subtle shifts in consumer behaviour post-pandemic. Good Products & Co is the distributor of G-Star Raw in Australia and New Zealand.

Returns 265

Returns Fashion Consumer Marketing 265

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

OCTOBER 17, 2024

In particular, generative AI is revolutionizing the shopping landscape to create more personalized and memorable experiences for consumers. Today’s retailers have every incentive to ensure all customer inquiries are promptly and adequately addressed.

Customer Experience 308

Customer Experience Shopping Marketing Promotions 308

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. million last year. million and $3.48

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

JANUARY 23, 2025

In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer service: chatbots would dramatically cut labor costs and transform how consumers interacted with brands. Fast forward to today, and the reality has yet to live up to the hype.

Customer Retention 274

Customer Retention Consumer Promotions Customer Experience 274

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Retailers understand that a great customer experience must be provided 24 x 7 x 365 and that any failure will create revenue loss, customer dissatisfaction and damage to brand reputation.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Retail TouchPoints

JUNE 2, 2025

For example, sensors tracking foot traffic and in-store behavior can influence the content shown on digital displays, delivering highly relevant messages to consumers. If a particular section of the store sees more traffic, a digital display could promote items from that section, creating a tailored shopping experience.

Inventory Management 251

Inventory Management Store Layout Promotions Store Operations 251

Retail TouchPoints

JANUARY 9, 2025

The store serves not only as a place for product sales and services but as a base camp that should equip and inspire consumers for exploration, said Martina Cerletti, Retail Marketing Director for The North Face EMEA in an interview with Retail TouchPoints.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

JUNE 30, 2025

While card- and cash-based transactions aren’t going away, merchants will certainly need to plan for a future in which consumers in certain markets prefer to use alternative payment methods (APMs) to make purchases in-store or online. billion in 2025 to $911.8 billion by 2030, at a CAGR of 10.2%

Merchant Services 214

Merchant Services Payment Services Checkout Consumer 214

Retail TouchPoints

DECEMBER 11, 2024

It doesnt matter how fresh and fun your store looks, if it doesnt have the products and experience consumers want, they wont be back. Balancing its signature innovation impulse with the expectations of customers in a needs-based category has been one of Amazons biggest stumbling blocks with grocery. That said, 180 million U.S.

Checkout 284

Checkout Grocer Kiosk Promotions 284

365 Retail

JULY 22, 2025

From trying on clothes without stepping into a fitting room to visualizing how a new sofa fits into your living room before you buy, augmented reality (AR) is rewriting the rules of retail in real-time—and both consumers and brands are paying attention. The AR retail experience isn’t just a trend—it’s a paradigm shift.

Consumer 96

Consumer Shopping Kiosk Returns 96

Retail TouchPoints

DECEMBER 5, 2024

“Returns play an important role within the retail ecosystem and offer an additional touch point for retailers to provide a positive interaction with their customers,” said Katherine Cullen, VP of Industry and Consumer Insights at NRF in statement.

Returns 162

Returns Accounting Customer Experience Consumer 162

Inside Retail

NOVEMBER 25, 2024

Additionally, Amazon’s Prime membership offers customers value-added services, such as exclusive deals and fast, free delivery options, which traditional retailers struggle to match. Shein: Dominating the fast-fashion market Shein has become a major player in Australian fashion, particularly among younger consumers.

Fast Fashion 246

Fast Fashion Fashion Consumer Marketing 246

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result?

Shopping 276

Shopping Checkout Consumer Point of Sale 276

Retail TouchPoints

FEBRUARY 19, 2025

A great experience, like a physical retail environment, can change someones day, she said in an interview with Retail TouchPoints. Thats why Kondrat and the entire team at Rekon Retail focus on creating this retail magic for consumers by helping growing brands develop the vision for their brick-and-mortar experiences.

Outdoor 259

Outdoor Customer Experience Store Operations Location 259