Retail TouchPoints

DECEMBER 11, 2024

The holiday shopping season appears to start earlier each year, with Black Friday and Cyber Monday deals extending for weeks and retailers constantly competing for consumers attention. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

Point of Sale 274

Point of Sale Returns Checkout Shipping 274

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

AUGUST 24, 2022

As ecommerce has become a part of everyday life, customers have felt empowered to take control of their checkout experiences both in-store and at home. A recent study found shoppers of all demographics are warming up to the idea of self-checkout, seeing it as a faster option that eliminates the need to wait in line.

Checkout 289

Checkout Payment Services Shipping Promotions 289

Retail TouchPoints

APRIL 27, 2023

As rival TikTok ramps up its shopping initiatives , Meta is streamlining its own commerce strategy to drive more in-platform shopping on Instagram and Facebook. A shift toward a new dynamic for Instagram and Facebook Shops will require companies to enable in-app checkout in order to offer a Shop on both sites.

Merchant Services 306

Merchant Services Shopping Checkout Social Commerce 306

Retail TouchPoints

DECEMBER 16, 2021

The Couponator feature aims to improve the shopping experience by ensuring shoppers automatically get the best deal at checkout. The tool eliminates one of the steps needed to activate promotions, with the goal of reducing friction during the shopping journey for loyalty program members.

Promotions 264

Promotions Checkout Shopping ATS 264

Retail TouchPoints

MARCH 7, 2025

Supplement Existing Price Promotions Service providers can add a digital incentive to an existing discount promotion to get even more traction with customers. Reward Actions Both Before and After the Purchase Discounts tend to be a one-and-done proposition, effectively beginning and ending at checkout.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Offering new engagement opportunities.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

NOVEMBER 10, 2022

Personalized shopping tool Checkmate is designed to help shoppers discover brands, apply discounts and manage their orders post-purchase. The tool gathers the best deals from a shopper’s personal email and the web and automatically applies them at checkout.

Promotions 278

Promotions Checkout Management Location 278

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Even more concerning is that this trend is exacerbated on Saturdays, the busiest shopping day of the week.

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Retail Focus

MARCH 13, 2025

Shopping experiences in stores are no longer limited to simply browsing and buying products; they are becoming immersive, data-driven experiences that seamlessly merge the physical and digital realms. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts. So, What’s it Like to Actually Shop with a Smart Cart?

Checkout 289

Checkout Shopping Kiosk Supermarket 289

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. in November 2022. reads the company announcement. The company also reiterated that all TikTok-protected U.S.

Merchant Services 278

Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

JULY 25, 2022

On July 23, Klarna Oasis hosted a sustainability-focused fireside chat with speakers discussing the importance of regenerative agriculture to promote a greener fashion industry.

Shopping 298

Shopping Fashion Checkout Accessories 298

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. Retailers using cashier-based systems also are focusing on updating hardware and software to improve the checkout experience.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

FEBRUARY 5, 2025

It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage. Theyre feeling overwhelmed and impatient hardly the right moment to pitch a promotion or upsell. Contrast this with the same customer in the candy aisle, considering a chocolate bar.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Useful filters add to the smooth online shopping experience, with the option to adjust imagery size contributing to the ease of use.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail TouchPoints

OCTOBER 28, 2021

Hitachi’s automated shop technology uses lidar (light detection and ranging) sensors instead of relying on cameras and video. Hitachi Vantara has launched the Grab-N-Walk Out solution, which is designed to help customers take want they want, pay and leave with minimal friction.

Checkout 263

Checkout Target Market Promotions Returns 263

Inside Retail

FEBRUARY 27, 2025

Digital shopping habits are now firmly embedded, and this means that brands that fail to adapt risk being left behind. From the rise of direct-to-brand shopping to the growing demand for personalisation, here are the most important takeaways and what they mean for retailers looking to stay ahead.

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Google’s shopping function is more algorithm-based, relying on the query itself and search history.

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

APRIL 1, 2025

Filling a grocery cart is perhaps the one retail experience we all share on a regular basis, more than shopping for clothes, tools or any other retail category. Why is marrying up the in-store and online grocery shopping experience the next big thing in grocery? grocers are valued at $8.5 boasting 365 locations. Here in the U.S.,

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Useful filters add to the smooth online shopping experience, with the option to adjust imagery size contributing to the ease of use.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail Focus

DECEMBER 9, 2024

million online shopping journeys, revealed that web visits increased by +19.8% in the week leading up to Black Friday (16 22 Nov 2024 vs 23 29 Nov 2024), as consumers shopped around to find the best deals on offer. By adopting this approach, retailers can maximise engagement and conversions during this high-stakes shopping period.

Checkout 147

Checkout Promotions Marketing Shopping 147

Retail Focus

FEBRUARY 4, 2025

For example, when you shop online at Amazon or ASOS, you’ll notice that the recommendations are specific to your browsing and buying behaviour. This helps retailers optimise inventory levels, staffing, and promotions for smoother operations and waste reduction.

Inventory Management 162

Inventory Management Markdowns Checkout Customer Experience 162

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A clear example of this occurred when Morrisons , a major UK supermarket chain, suffered a severe IT outage that left customers stranded at checkouts.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Inside Retail

JUNE 12, 2025

What began as a Gen Z playground for dance challenges has matured into a global trend machine with direct purchase influence, and it’s reshaping how retailers think about product, placement and promotion. The other piece of the puzzle is TikTok Shop. TikTok’s impact on retail is no longer speculative – it’s commercial.

Promotions 130

Promotions Checkout Supermarket Shopping 130

Retail TouchPoints

JULY 21, 2023

Customers will be able to use their Schnucks Rewards account with the carts, providing them with access to clipped promotions and allowing them to view weekly circular deals as they browse the aisles. “We

Checkout 245

Checkout Promotions Supermarket Accounting 245

Inside Retail

JANUARY 3, 2023

From smart shopping carts and intelligent buying assistants, to dynamic pricing algorithms and inventory tracking systems, retailers will have access to a wealth of powerful tools that enhance their ability to meet customers’ needs and respond quickly to changes in the market. .

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. Additionally, any links that bring a shopper to your site should include a clear path to purchase that makes checkout as smooth as possible.

Social Commerce 306

Social Commerce Shopping Fashion Checkout 306

Retail TouchPoints

DECEMBER 22, 2023

Engaging with shoppers in real time as they leisurely walk through your store is essential for creating lasting connections that go beyond checkout — and keep them coming back for more. Endless aisles also build trust and loyalty through an all-around improved shopping experience.

Shopping 299

Shopping Checkout Visual Merchandising Consumer 299

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities. Globally, shoppers with disabilities spend $1.2

Shopping 317

Shopping Checkout Accounting Shipping 317

Retail TouchPoints

MAY 2, 2025

Payment providers are banking on the fact that millions of people will soo n rely on AI to find the perfect sweater, research a new vacation spot or handle their weekly grocery shopping and they want in on the action. Now, with Visa Intelligent Commerce, AI agents can find, shop and buy for consumers based on their pre-selected preferences.

Payment Services 173

Payment Services Merchant Services Consumer Checkout 173

Retail TouchPoints

JULY 12, 2024

Supermarket chain Hy-Vee has invested heavily in its digital transformation over the last two years — and its latest adoption of digital shelf tags and post-purchase offers powered by its retail media network are designed to further improve the omnichannel grocery shopping experience. to further enrich its online media experience.

Advertising 279

Advertising Checkout Promotions Supermarket 279

Inside Retail

JUNE 3, 2021

Thirteen years after Woolworths introduced self-service checkouts to Australian supermarket shoppers, discount grocer Aldi has bowed to the demand for quick and convenient self-serve transactions at its stores. Aldi’s move into self-service checkouts isn’t the only sign that the retailer is embracing digital transactions.

Payment Services 52

Payment Services Checkout Promotions Supermarket 52

Inside Retail

NOVEMBER 18, 2024

Last month, food delivery company Deliveroo expanded its ‘Deliveroo Shopping’ service into Singapore, enabling consumers to order retail goods on demand, alongside its existing restaurant food and grocery offering. This shift is reflected in the launch of Deliveroo Shopping.” million this year.

Merchant Services 130

Merchant Services Checkout Consumer Shopping 130

Retail TouchPoints

OCTOBER 23, 2023

To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs. New Services to Empower Holiday Shoppers Like many retailers, Kohl’s has extended its holiday marketing and promotions calendar.

Net Profit 276

Net Profit Department Stores Promotions Checkout 276

Inside Retail

FEBRUARY 2, 2025

A survey by software broker Capterra showed 78 per cent research products on platforms like TikTok before purchasing and 54 per cent have shopped directly through social media apps; however, the Love Song survey by Live Nation found that 83 per cent prioritise real-world experiences over digital ones.

Social Commerce 130

Social Commerce Payment Services Beauty and Health Checkout 130

Inside Retail

SEPTEMBER 3, 2024

Retailers are integrating AI with bricks-and-mortar shops and online platforms to give the shopping experience a remarkable transformation, enhancing both customer satisfaction and operational efficiency. Targeted advertising: You can use data to target promotions effectively, enhancing campaign ROI.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245