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Closing the Checkout Gap: Boosting Revenue and Customer Loyalty

Retail TouchPoints

As lines between channels blur, stores are more connected to ecommerce, fulfillment is faster and personalization is improving. But one area continues to underperform: checkout. The checkout experience often creates unnecessary friction. Third, leading retailers use AI to simplify the checkout process.

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Aldi, Gelson’s and Hornbacher’s Connect ESLs to Instacart Product Picking Solution

Retail TouchPoints

We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

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Adidas’ Adoption of Buy with Prime Signals Growing Legitimacy of Amazon Offering

Retail TouchPoints

During checkout, shoppers will see an option to log in to their Amazon account and verify their Prime membership. Once confirmed, theyll finish checkout using one of Adidas’ payment options. After the purchase is made, Amazon fulfills all Prime-eligible items in the order.

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How The Vitamin Shoppe’s POS Upgrade is Leveling Up its Omnichannel Experience

Retail TouchPoints

While being able to physically investigate a product in context is a clear value prop of the brick-and-mortar experience, consumers increasingly see stores as destinations for high-quality service, immersive experiences and activations, and even digital order fulfillment. This approach is already driving big benefits for The Vitamin Shoppe.

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SVP Reveals How Tractor Supply Assesses Tech to Power ‘Legendary’ Service Experiences

Retail TouchPoints

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. One significant enhancement we have made is the introduction of an express checkout process.

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We Need to Talk About Porch Piracy 

Retail TouchPoints

It also presents an opportunity to enhance the customer experience by providing more flexible and reliable fulfilment options, as well as reaching new customers, such as shift or night workers, for whom home delivery isn’t convenient due to their working hours.

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Sensing, Not Seeing, with Vision AI as Retail’s Crystal Ball for the Future

Retail TouchPoints

We’re seeing vision AI support across all parts of the retail business, including back of house, in-store advertising and media, store checkout and curbside pickup. As a result, they are organizing the back-of-house environment in an efficient way that allows them to fulfill orders efficiently and accurately.