Retail TouchPoints
APRIL 25, 2024
This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.
Retail TouchPoints
JULY 19, 2023
Sweaty Betty’s apparel and accessories are sold in-store, online and through various wholesale partners. With NewStore , the brand has unified its direct offline and online channels to helps drive operational efficiency and improve the customer experience.
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Retail TouchPoints
MARCH 2, 2021
From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. There’s no question there’s more public attention on frictionless innovation, but that doesn’t necessarily translate to a rapid, or wholesale, adoption of the technology.
Retail TouchPoints
AUGUST 17, 2021
Customers who are determined to have low intent, for example, may receive an offer that they can’t refuse, while customers who are clearly going to make a purchase may be incentivized to buy more than they intended. In physical stores, we’re seeing AI used to improve the customer experience.
Inside Retail
MARCH 7, 2024
Both Miller and Gargan worked at Tiger Mist, another Australian fashion brand, before Miller moved on to work at Sass & Bide and Gargan went into product development at S&R Fashions, a design, development and supplier of women’s fashion garments to retailers and branded wholesalers.
Retail TouchPoints
JANUARY 23, 2023
Crafting an ecommerce experience that doesn’t create customer service catastrophes has been a logistical and design challenge of epic proportions, but the company has pulled it off. The result is a customized checkout experience that presents Dippin’ Dots customers with a calendar once they input their shipping address.
Retail TouchPoints
APRIL 16, 2024
2) Net New Referral Revenue, which captures the revenue generated from new customers acquired through referrals. Although the second metric is a little more complex to gather, a simple solution could be adding a question at checkout, such as “How did you hear about us?”. Most companies can calculate this relatively quickly. (2)
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